National Association of State Units on Aging


National Association of State Long-Term Care Ombudsman Programs


National Citizens’ Coalition for Nursing Home Reform


Older Americans Act of 1965


As defined in the OAA, the ombudsman is the individual who heads the Office of the State Long-Term Care Ombudsman. In practice, an ombudsman can be any individual employed by or volunteering with the long-term care ombudsman program who is designated by the Office of the State Long-Term Care Ombudsman.


(Protective and Advocacy System) A nationwide set of agencies, usually operating at the state level, that works to protect the legal and human rights of individuals with disabilities.

quality of care

The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge (as defined by the Institute of Medicine).


(state unit on aging) The state-level agency that has administrative responsibility to carry out the programs funded through the Older Americans Act.

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