Services group, while other programs are designed to keep employees up-to-date on the latest developments in energy efficiency. All employee publications include a regular message about Enlightened Energy and some in-house computer systems carry daily reminders. Our Customer Service organization publishes a newsletter they call INFOLINE which includes answers to questions employees are most frequently asked about Enlightened Energy. We publish a monthly report entitled SCORECARD that records activities towards achieving the goal, and the Company has a monthly video magazine called Edison Edition which carries a regular Enlightened Energy message. In the more formal training mentioned above, we have offered numerous sessions over the last year resulting in the equivalent of 500 days of training in the past twelve months.

For our customers we offer courses in energy management in addition to the guidance provided in all of our printed materials and the expertise offered by our employees. We have found that conducting these sessions in pleasant surroundings, providing lunch or appropriate food, and charging a nominal fee creates additional motivation for customer participation.

We view both education and training as opportunities for dialogue with our customers—a communication that should be two-way. Many helpful suggestions have come from this dialogue and have lead to the creation and/or modification of some of the items I have mentioned.

Education and training are critical elements in achieving our Enlightened Energy goals. If we are successful, we (Con Edison) and our customers will have formed a partnership that will cultivate a joint commitment to conservation and energy efficiency and we can avoid imposed regulations that attempt to accomplish this same thing. Our economy and the environment will be better for us in the future and for those we pass it on to.



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