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Acknowledgments
Tile research reported herein was performed under TCRP Project B-8 by Multisystems, Inc.,
Oram Associates, and Claire Barrett & Associates. Multisystems was the contractor for the
study, whereas the work performed by Oram Associates and Claire Barrett & Associates was
under a subcontract with Multisystems, Inc.
KarIa Karash, Vice President of Multisystems, Inc. was the principal investigator with overall
responsibility for the project and the report. Richard Oram, Oram Associates, was the co-
principal investigator. Major contributors to this final report include Raisa Lawrence of
Muitisystems, who authored the case studies on Bank of America and Kaiser Permanente, and
who made major contributions to other sections; Susan Bregman of Multisystems, who authored
the Pace Case Study; and Richard Oram of Oram Associates, who authored the case study on
vouchers, and provided information for the synopses of voucher programs and employer pass
programs. Joseph Barr of Multisystems provided early research into transit and private industry
marketing methods.
Multisystems appreciates the assistance and cooperation of the managers at PACE, Bank of
America, Kaiser Permanente, and the various voucher programs for providing detailed
information for the case studies.
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