Years

Total Sample

Clerical

Sales

Service

I am given a real opportunity to improve my skills in my company.a

1985

2.80

2.92

2.58

3.05

1990

2.70

2.75

2.68

2.86

1996

2.68

2.70

2.62

2.85

I am satisfied with the opportunities for training and development that my company provides me.a

1990

2.88

2.97

2.91

2.93

1996

2.82

2.82

2.79

2.94

Considering everything,  how would you rate your overall satisfaction in your company at the present time?b

1985

2.51

2.50

2.37

2.63

1990

2.49

2.48

2.47

2.58

1996

2.51

2.46

2.44

2.66

Senior management gives  employees a clear picture of the direction the company is headed.a

1990

2.97

2.91

2.79

3.08

1996

2.79

2.68

2.54

2.90

When my company's senior  management says something, you can believe it is true.a

1990

3.12

3.05

3.03

3.29

1996

2.97

2.87

2.78

3.09

Sample sizes (N)

1985

2667

482

204

204

1990

4573

759

352

366

1996

6978

879

370

555

Notes: Analyses of the WorkTrends™ data presented in this table were prepared for the committee by Gantz Wiley Research of Minneapolis. Tabled values are item means, for total samples and occupational subsamples. Five-point response scales are used for all items, as follows:

a 1 = Strongly Agree, 2 = Agree, 3 = Neither Agree nor Disagree, 4 = Disagree, 5 = Strongly Disagree.

b 1 = Very Satisfied, 2 = Satisfied, 3 Neither Satisfied nor Dissatisfied, 4 = Dissatisfied, 5 = Very Dissatisfied.



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