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Technology-Based Pilot Programs: Improving Future U.S. Military Reserve Forces
BOX 4-2Sample Pilot Program, Test, and Experiment
Assume that the leadership of a military service is concerned about the condition of its personnel system because its personnel record keeping is slow, cumbersome, and prone to errors. The leadership might establish a pilot program to determine whether automation could improve the situation. Early experiments could generate data for measuring the effectiveness of several aspects of the automated system.
As part of the pilot program, a test could be conducted using a given computer program, exercised in a specific way, to see whether it produced less than x-percent errors.
The program could also include an experiment to (1) use multiple software programs and compare the results, (2) investigate ways to use the system most effectively, or (3) develop and evaluate measures of effectiveness, such as data accuracy, time to record data, and failure rates.
Magnitude of Impact (Depth)
What would the effect of the changes be? For example, would there be a substantial improvement in readiness (e.g., improved training, improved capability to mobilize the reserve components), a significant reduction in resources or costs (e.g., fewer personnel required to perform a function, improved active/reserve component integration), less turnover, greater retention, or better administration?
Ability to Change
Would credible results lead to changes? For example, would laws or executive branch policies have to be changed? Would there be political resistance or inertia to overcome (e.g., by the Office of the Secretary of Defense, the active components, the reserve component establishments, Congress, state governors, the public)? Would the changes require large investments in dollars, equipment, people, or time?
Credibility
Would this program produce believable results? For example, would the results be difficult to measure or not measurable at all (e.g., not demonstrable statistically)? Would the results be representative (e.g., is the situation realistic militarily)?
Technical Feasibility
Would the pilot program be technically difficult to conduct? Would the experiment required for meaningful results take too long? Would the costs or other resources required be within reasonable bounds?
Administrative Feasibility
Is the pilot program likely to be conducted? Would conducting the pilot program have an adverse impact on personnel or readiness? Would there be legal or policy impediments? Would political difficulties arise (e.g., from the active components, the reserve component establishments, Congress, state governors, the public)?
Process
The members of the committee evaluated each candidate pilot program by each criterion. The committee then reviewed the prioritized list for reasonableness, discussed the viewpoints of individual members, and revised some of the programs. This process enabled the committee to balance the views of various members and select pilot programs informed by the wisdom and judgment of the committee as a whole. Several pilot programs were eliminated because they were considered to be infeasible, impractical, or intended to resolve issues of limited importance. The shortcomings identified in some early pilot programs led committee members to seek input from defense and industry experts and to improve experimental designs. Thus, the committee was able to evaluate the programs on a systematic and rational basis.
Figure 4-1 shows that there was considerable consensus among the committee members about four of