NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine. The members of the committee responsible for the report were chosen for their special competences and with regard for appropriate balance.

Support for this project was provided by the National Science Foundation under Sponsor Award Number ANI-9616857. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the sponsor.

Library of Congress Cataloging-in-Publication Data

Making IT better : expanding information technology research to meet society's needs.

p. cm.

1. Information technology. 2. Information technology—Social aspects. I. Title.

T58.5. M35 2000

303.48'33--dc21

00-009738