in the IT sector, the IT sector's increasing globalization, and future trends in IT. Chapter 2 characterizes the IT workforce: the nature of IT work, who counts as an “IT worker,” what the intellectual and knowledge requirements for IT work are, how big the IT workforce is, and the IT work environment. Chapter 3 frames workforce problems in IT in context, looking at reports of difficulty in hiring and the corresponding inference of a worker shortage. It then describes the committee's view of the problem, and comments on segmentation in demand for IT workers. Finally, it makes projections to the future.

Part II addresses various dimensions of relieving difficulties in hiring and related issues. Chapter 4 deals with age-related concerns as an aspect of today's tightness in the IT workforce. Chapter 5 focuses on concerns regarding the use of foreign workers in the U.S. IT workforce, a concern that reprises older and earlier debates over the appropriate role of foreigners in the labor force and their impact on the U.S. economy. Chapter 6 addresses a variety of approaches that individual companies can take to make more effective use of workers and job applicants that they already have. Chapter 7 addresses ways of expanding the number of people willing and capable of doing IT work. Focused mostly on education and training, such expansion is mainly a long-term approach to the problem of tightness in the IT workforce.

Part III consists of a single chapter—Chapter 8—that is a synthesis of the entire report. Chapter 8 also provides principles for action and recommendations for the various stakeholders.

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