here can be helpful in analyzing impacts of the Internet, but the indicators themselves do not tell the whole story of Internet use, diffusion, and impacts. To be useful in Internet analysis, the information collected must be used with other instruments that simultaneously collect data on gender, geographic location, and other indicators to allow analytical disaggregation of impacts.

To understand “Internet supply,” one must consider the political and social environments in which suppliers and users operate as well as technical and organizational aspects of the suppliers themselves. Thus, indicators are presented here to measure the competitiveness of the market and provide clues to the sustainability of Internet development and growth in a country. Also, indicators are presented to measure the quality and quantity of Internet service.

“Internet use” refers to the quantity and type of use. Indicators are presented to analyze the number of users and subscribers and the reasons for which they are using the Internet. For example, indicators are presented to analyze Internet use by different segments of the population, whether the Internet is being used primarily for electronic mail or more sophisticated uses, and whether use is increasing or decreasing. Indicators are presented to analyze the types of impacts on institutions. The indicators measure who–for example, what level of employee–within an organization is using the Internet; what types of functions it is being used for; and what the perceived benefits are. Indicators are also presented for impacts of the Internet on organizational decisionmaking and in institutions such as markets and communities.

The Internet can have impacts on sectors and on the developmental goals central to those sectors. Indicators are presented for impacts on education and on the broader developmental goals associated with education–for example, increased literacy and employment. Indicators are also presented for impacts on the private sector and broader economic developmental goals, such as increased employment, production, and capital formation. And the government sector and civil society are discussed. Indicators are presented to measure Internet use by the government and nongovernmental organizations as well as the impacts on related developmental goals such as



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