Appendix C

Indicators of Internet Impacts

INDICATORS RELATED TO THE ENVIRONMENT FOR INTERNET USE

Supportive Economy and Infrastructure
  • GNP per capita

  • number of telephones

  • number of telephones per capita

  • indicators of penetration of telephone service in rural areas

  • indicators of penetration of electrical power in rural areas

  • density of population in rural areas

  • percentage of population in urban areas

  • indicators of the strength of markets for personal computers, modems, and related technologies

Policy and Regulatory Environment
  • estimated cost, time, and rate of success in establishing an ISP

  • estimated cost, time, and rate of success in establishing an ISP account

  • nondiscriminatory access to Internet service

  • modem and/or computer tariff

  • waiting time for a telephone line

  • cost for installation of a telephone line

  • waiting time for a leased line

  • cost per minute to access points of presence (POPs)

  • commercial availability of modems and computers

  • local service for modems and computers

INDICATORS OF INTERNET SUPPLY QUANTITY OF INTERNET SERVICE

  • total number of ISPs

  • total bandwidth to outside country (kilobytes/second)

  • total number of modems connected to ISP servers for dial-up access

  • total number of leased lines to customers

  • total number of POPs

  • total number of secondary-city POPs

  • percentage of population within local calling area of POP

Quality of Internet Service
  • percentage of send failures (messages that fail to reach their destination)

  • average delivery time of e-mail/data transfer from each ISP to every ISP



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Internet Counts: Measuring the Impacts of the Internet Appendix C Indicators of Internet Impacts INDICATORS RELATED TO THE ENVIRONMENT FOR INTERNET USE Supportive Economy and Infrastructure GNP per capita number of telephones number of telephones per capita indicators of penetration of telephone service in rural areas indicators of penetration of electrical power in rural areas density of population in rural areas percentage of population in urban areas indicators of the strength of markets for personal computers, modems, and related technologies Policy and Regulatory Environment estimated cost, time, and rate of success in establishing an ISP estimated cost, time, and rate of success in establishing an ISP account nondiscriminatory access to Internet service modem and/or computer tariff waiting time for a telephone line cost for installation of a telephone line waiting time for a leased line cost per minute to access points of presence (POPs) commercial availability of modems and computers local service for modems and computers INDICATORS OF INTERNET SUPPLY QUANTITY OF INTERNET SERVICE total number of ISPs total bandwidth to outside country (kilobytes/second) total number of modems connected to ISP servers for dial-up access total number of leased lines to customers total number of POPs total number of secondary-city POPs percentage of population within local calling area of POP Quality of Internet Service percentage of send failures (messages that fail to reach their destination) average delivery time of e-mail/data transfer from each ISP to every ISP

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Internet Counts: Measuring the Impacts of the Internet average delivery time of messages average time to check an empty mailbox mean connect speed of subscribers call failure rates for ISPs (the percentage of calls that fail to connect to the Web) number of members in an information industry association or ISP association number of ISPs offering full Internet service percentage of nonprofit ISPs number and percentage of profitable ISPs prices charged by ISPs for Internet access total funds invested by ISPs in expansion total ISP revenue Sustainability number of foreign- and domestic-owned ISPs number of local technical staff number of ISPs offering user training number of institutions that monitor their own traffic, use, and number of hits on pages average number of years of schooling of adult population literacy rate number of information technology courses offered in universities average salary of Web designers and other ISP employees percentage of ISPs offering Web hosting, Web design, and other services ratio of national, regional, and international traffic to total traffic (both coming into and going out of the country) number of home pages on domestic servers ratio of national, regional, and international participation in listserves and news groups INDICATORS OF INTERNET USE total number of subscribers by category of user average number of workstations per subscriber average number of people with access per workstation rate of change in the number of subscribers turnover rate total traffic (kilobytes per day) total connect time per day total number of e-mails per day average subscriber connect time average subscriber connections per day number of subscribers using leased lines

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Internet Counts: Measuring the Impacts of the Internet Internet use for: communication downloading software interactive discussions noninteractive discussions use of another computer real-time audio or video searches for product/service information purchases based on Web information searches for company/organization information searches for other information on the Web browsing/exploring seeing what is new at a favorite Web site business purposes percentage of users who connect from their own homes percentage of users who connect from an office percentage of users who connect from both home and office percentage of users who connect from an Internet cafe or business center Costs of Internet Use price elasticity of demand fees paid to an ISP for leased-line, dial-up service, and other services installation fee(s) fees (fixed and/or usage dependent) paid to the telephone company price of a phone call per minute to connect with the ISP costs to the organization of Internet training courses and staff salaries paid during training INDICATORS OF IMPACTS ON FORMAL ORGANIZATIONS Perceived Benefits of the Internet number of messages/transactions to/from/by an organization per day that are domestic versus regional versus international in source or destination reported relative importance of the Internet versus other means cost savings on communications time savings on communications ratio of Internet to other channels in obtaining information percentage of an institution's dissemination through the Internet percentage of total public information made available through the Internet number of Web server hits or requests fulfilled per month from domestic versus regional versus international sources number of electronic newsletters or bulletins produced number of subscribers to newsletters and/or bulletins

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Internet Counts: Measuring the Impacts of the Internet number and percentage of people trained in using the Internet number and percentage of subscribers with a LAN number of top/middle/lower-level users in an organization with access to the Internet relative importance placed on the Internet by top/middle/lower-level staff number of networks and "virtual organizations" of which an institution is a member investments in computer and other telecommunications facilities approximate number of users who (1) use e-mail, (2) "surf," (3) maintain own (individual or organization) home page, and (4) use an Intranet presence of a distinct information strategy as part of an organization 's overall organizational strategies and plans Organizational Decision Making change in number of people involved in an institution's decisionmaking relative importance of the Internet versus other means of gathering data and information in decisionmaking INDICATORS OF SECTORAL IMPACTS Sectoral Use and Diffusion of the Internet total number of subscribers per sector increase in the number of subscribers per sector percentage of Internet use per sector for (1) e-mail, (2) "surfing," (3) maintaining a (individual or organization) home page, and (4) use of an Intranet number of subscribers in primary city and secondary cities INTERNET IMPACTS ON SECTORS AND THEIR RELATED DEVELOPMENT GOALS Education number of schools/universities with Internet access number of students with Internet access average time of student access number of teachers with Internet access number of training courses on the Internet offered to teachers quality of training courses on the Internet offered to teachers (accreditation) number of new courses offered since the Internet was introduced number of schools/universities utilizing distance education via the Internet number of courses that supplement conventional teaching methods with distance education or other Internet-dependent technologies number of students enrolled in distance education number of nonuniversity institutions offering distance education

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Internet Counts: Measuring the Impacts of the Internet ratio of job placement of students with Internet experience/training in school to overall placement ratio of average starting salaries of individuals with Internet experience/training in school to overall starting salaries number of scholars/researchers attracted to a university/country (in part) because of Internet access Private Sector rates of participation of African firms in international markets rates of participation of foreign firms in African markets numbers of Web pages providing information on a market numbers of persons communicating about a market on the Internet volume of transactions in a market using the Internet number (percentage) of chambers of commerce with Internet access number (percentage) of other business organizations with Internet access number of small and medium-sized enterprises with Internet access number of small and medium-sized enterprises posting products and prices on the Internet rate of change in the value of an enterprise's exports (imports) since acquiring Internet access rate of change in the value of a country's exports (imports) since acquiring Internet access rate of change in the value of a firm's exports since acquiring Internet access number of companies reporting growth since availability of the Internet number of firms engaged in electronic commerce value of sales via the Internet funds allocated by private companies to Internet-related training growth rates of private telecenters that provide Internet services Government and Civil Society number of ministries/departments with a presence on the Web number of ministries/departments with e-mail reply addresses on the Web quality of Web site content in the above-described classes of Web sites percentage of ministries/departments who use it for dissemination of information about governmental actions or policies number of political parties with a presence on the Web Internet access to government policy papers and pending and existing legislation and regulations number of organizations using Internet networks, user groups, etc., to influence government number of list servers, news groups and conferences holding on-line discussions of public policy issues number of NGOs with Internet access

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Internet Counts: Measuring the Impacts of the Internet number of publicly-available sites with free or low-cost Internet access, such as kiosks, post offices, community centers, or libraries number of independent sources of information and news provided via the Internet number of newspapers, radio stations, and TV stations using the Internet to collect news number of newspapers, radio stations, TV stations, and other media with Web sites percentage of domestic and foreign readers