Appendix C
Indicators of Internet Impacts
INDICATORS RELATED TO THE ENVIRONMENT FOR INTERNET USE
Supportive Economy and Infrastructure
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GNP per capita
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number of telephones
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number of telephones per capita
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indicators of penetration of telephone service in rural areas
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indicators of penetration of electrical power in rural areas
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density of population in rural areas
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percentage of population in urban areas
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indicators of the strength of markets for personal computers, modems, and related technologies
Policy and Regulatory Environment
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estimated cost, time, and rate of success in establishing an ISP
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estimated cost, time, and rate of success in establishing an ISP account
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nondiscriminatory access to Internet service
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modem and/or computer tariff
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waiting time for a telephone line
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cost for installation of a telephone line
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waiting time for a leased line
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cost per minute to access points of presence (POPs)
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commercial availability of modems and computers
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local service for modems and computers
INDICATORS OF INTERNET SUPPLY QUANTITY OF INTERNET SERVICE
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total number of ISPs
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total bandwidth to outside country (kilobytes/second)
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total number of modems connected to ISP servers for dial-up access
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total number of leased lines to customers
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total number of POPs
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total number of secondary-city POPs
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percentage of population within local calling area of POP
Quality of Internet Service
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percentage of send failures (messages that fail to reach their destination)
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average delivery time of e-mail/data transfer from each ISP to every ISP
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average delivery time of messages
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average time to check an empty mailbox
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mean connect speed of subscribers
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call failure rates for ISPs (the percentage of calls that fail to connect to the Web)
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number of members in an information industry association or ISP association
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number of ISPs offering full Internet service
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percentage of nonprofit ISPs
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number and percentage of profitable ISPs
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prices charged by ISPs for Internet access
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total funds invested by ISPs in expansion
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total ISP revenue
Sustainability
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number of foreign- and domestic-owned ISPs
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number of local technical staff
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number of ISPs offering user training
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number of institutions that monitor their own traffic, use, and number of hits on pages
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average number of years of schooling of adult population
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literacy rate
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number of information technology courses offered in universities
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average salary of Web designers and other ISP employees
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percentage of ISPs offering Web hosting, Web design, and other services
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ratio of national, regional, and international traffic to total traffic (both coming into and going out of the country)
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number of home pages on domestic servers
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ratio of national, regional, and international participation in listserves and news groups
INDICATORS OF INTERNET USE
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total number of subscribers by category of user
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average number of workstations per subscriber
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average number of people with access per workstation
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rate of change in the number of subscribers
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turnover rate
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total traffic (kilobytes per day)
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total connect time per day
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total number of e-mails per day
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average subscriber connect time
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average subscriber connections per day
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number of subscribers using leased lines
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Internet use for:
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communication
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downloading software
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interactive discussions
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noninteractive discussions
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use of another computer
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real-time audio or video
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searches for product/service information
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purchases based on Web information
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searches for company/organization information
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searches for other information on the Web
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browsing/exploring
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seeing what is new at a favorite Web site
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business purposes
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percentage of users who connect from their own homes
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percentage of users who connect from an office
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percentage of users who connect from both home and office
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percentage of users who connect from an Internet cafe or business center
Costs of Internet Use
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price elasticity of demand
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fees paid to an ISP for leased-line, dial-up service, and other services
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installation fee(s)
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fees (fixed and/or usage dependent) paid to the telephone company
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price of a phone call per minute to connect with the ISP
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costs to the organization of Internet training courses and staff salaries paid during training
INDICATORS OF IMPACTS ON FORMAL ORGANIZATIONS
Perceived Benefits of the Internet
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number of messages/transactions to/from/by an organization per day that are domestic versus regional versus international in source or destination
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reported relative importance of the Internet versus other means
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cost savings on communications
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time savings on communications
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ratio of Internet to other channels in obtaining information
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percentage of an institution's dissemination through the Internet
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percentage of total public information made available through the Internet
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number of Web server hits or requests fulfilled per month from domestic versus regional versus international sources
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number of electronic newsletters or bulletins produced
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number of subscribers to newsletters and/or bulletins
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number and percentage of people trained in using the Internet
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number and percentage of subscribers with a LAN
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number of top/middle/lower-level users in an organization with access to the Internet
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relative importance placed on the Internet by top/middle/lower-level staff
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number of networks and "virtual organizations" of which an institution is a member
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investments in computer and other telecommunications facilities
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approximate number of users who (1) use e-mail, (2) "surf," (3) maintain own (individual or organization) home page, and (4) use an Intranet
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presence of a distinct information strategy as part of an organization 's overall organizational strategies and plans
Organizational Decision Making
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change in number of people involved in an institution's decisionmaking
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relative importance of the Internet versus other means of gathering data and information in decisionmaking
INDICATORS OF SECTORAL IMPACTS
Sectoral Use and Diffusion of the Internet
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total number of subscribers per sector
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increase in the number of subscribers per sector
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percentage of Internet use per sector for (1) e-mail, (2) "surfing," (3) maintaining a (individual or organization) home page, and (4) use of an Intranet
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number of subscribers in primary city and secondary cities
INTERNET IMPACTS ON SECTORS AND THEIR RELATED DEVELOPMENT GOALS
Education
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number of schools/universities with Internet access
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number of students with Internet access
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average time of student access
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number of teachers with Internet access
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number of training courses on the Internet offered to teachers
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quality of training courses on the Internet offered to teachers (accreditation)
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number of new courses offered since the Internet was introduced
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number of schools/universities utilizing distance education via the Internet
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number of courses that supplement conventional teaching methods with distance education or other Internet-dependent technologies
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number of students enrolled in distance education
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number of nonuniversity institutions offering distance education
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ratio of job placement of students with Internet experience/training in school to overall placement
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ratio of average starting salaries of individuals with Internet experience/training in school to overall starting salaries
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number of scholars/researchers attracted to a university/country (in part) because of Internet access
Private Sector
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rates of participation of African firms in international markets
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rates of participation of foreign firms in African markets
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numbers of Web pages providing information on a market
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numbers of persons communicating about a market on the Internet
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volume of transactions in a market using the Internet
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number (percentage) of chambers of commerce with Internet access
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number (percentage) of other business organizations with Internet access
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number of small and medium-sized enterprises with Internet access
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number of small and medium-sized enterprises posting products and prices on the Internet
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rate of change in the value of an enterprise's exports (imports) since acquiring Internet access
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rate of change in the value of a country's exports (imports) since acquiring Internet access
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rate of change in the value of a firm's exports since acquiring Internet access
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number of companies reporting growth since availability of the Internet
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number of firms engaged in electronic commerce
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value of sales via the Internet
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funds allocated by private companies to Internet-related training
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growth rates of private telecenters that provide Internet services
Government and Civil Society
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number of ministries/departments with a presence on the Web
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number of ministries/departments with e-mail reply addresses on the Web
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quality of Web site content in the above-described classes of Web sites
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percentage of ministries/departments who use it for dissemination of information about governmental actions or policies
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number of political parties with a presence on the Web
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Internet access to government policy papers and pending and existing legislation and regulations
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number of organizations using Internet networks, user groups, etc., to influence government
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number of list servers, news groups and conferences holding on-line discussions of public policy issues
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number of NGOs with Internet access
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number of publicly-available sites with free or low-cost Internet access, such as kiosks, post offices, community centers, or libraries
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number of independent sources of information and news provided via the Internet
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number of newspapers, radio stations, and TV stations using the Internet to collect news
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number of newspapers, radio stations, TV stations, and other media with Web sites
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percentage of domestic and foreign readers