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253 â49 CFR Part 23 Participation by Disadvantaged Business Enterprises in Airport Concessions: Final Rule and Proposed Rule.â Federal Register, Volume 70, Number 54 (March 22, 2005). âA Growing Concern.â Duty-Free News International, Volume 22, Issue 4 (April, 2008) pp. 32â35. âA Sense of Place for Play and Pay.â Airports International, Volume 39, Number 3 (April, 2006) pp. 28â29. âACI-NA Concessions Benchmarking Survey: News Gift and . . .â http://http://www.aci-na.org âAirport Retail: Top-flight Shops.â Marketing, (September 28, 2005). âARNâS Best Concessionaires and Awards Programs.â Airport Revenue News, Volume 6, Issue 66 (March, 2007) pp. 14â29. âBeyond the Backlit.â http://www.aci-na.org (as of November 12, 2008). âBoom Continues in South America.â Duty-Free News International, Volume 22, Issue 3 (March, 2008) pp. 49â52. âBrands Rally Behind WDF as Heathrow T5 Opening Nears.â Duty-Free News International, Volume 22, Issue 2 (February, 2008) p. 1. âConcession Delivery System.â http://www.aci-na.org âConsumers Still Wary of Airport Shopping.â (August 29, 2006) http://www.cbc.ca/news/story/2006/08/29/ airport-stores.html. âCrafting Food Concession Agreements.â http://www.aci-na.org âGoing GreenerâMinimizing Airport Environmental Impacts.â Airports Council International (ACI-NA), (April, 2009). âGoing GreenâMinimizing Aviationâs Environmental Footprint at Airports.â Airports Council Internationalâ North America, (2007). âGuest Attraction.â Passenger Terminal World, (September, 2006) pp. 61â62. âJapan by Numbers.â Traveler Retailer International, (May, 2008) pp. 6â11. âLocal Restaurants Landing at Indianapolis Airport.â Indianapolis Business Journal, (June 9, 2008). âMinding the Retail Mix.â Airports International, Volume 39, Number 3 (April, 2006) pp. 26â27. âNew Ideas in Retail: Innovation Key to Revenue Generation.â Airport Business, (July 8, 2008) http://www.airport- business.com/print/Airport-Business-Magazine/New-Ideas-in-Retail/1$5980. âPassenger Pleasures.â ACI-NA Centerlines, (Spring 2005) pp. 26â27. âPhoenix Facelift.â ACI-NA Centerlines, (Fall, 2006). âProminent Brand Names Embellish ATLâs Concourse E.â Airport Revenue News, Volume 4, Issue 42 (February, 2005) pp. 8â10. âRight Brand, Right Place.â Airports International, Volume 41, Number 3 (April, 2008) pp. 38â39. âSelf-Service Concessions.â ACI-NA Centerlines, (Winter, 2006). âToy Stories.â Duty-Free News International, Volume 22, Issue 4 (April, 2008) pp. 29â30. âUpgrades at PHX, BWI: Two Airports, Opposite Sides of the Country, with Two Approaches.â Airport Business, (July 8, 2008) http://www.airportbusiness.com/print/Airport-Business-Magazine/Upgrades-at-PHXâBWI/ 1$3347. Abrams, Wendy, âSelling Point.â Passenger Terminal World, (November, 2006) p. 60. Airport Retail News, âARN Fact Book 2009â Airports Council International, âAirport Benchmarking to Maximise Efficiencyâ. (July 2006). Airports Council International, âFood Trends and Consumer Demands.â http://www.aci-na.org (as of Novem- ber 6, 2007). Andrews, Theresa, âNobody Does it Better.â Airport World, Volume 11, Issue 6 (December, 2006âJanuary, 2007) pp. 32â34. Armbrust, Pauline, âBWI Showcases a Sleek New Concourse.â Airport Revenue News, Volume 4, Issue 50 (Octo- ber, 2005) pp. 6â8. Bibliography
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Gibbs, Evonn, âSeamless: Logistics a Team Effort at Any Airport.â Airport Revenue News, Volume 6, Issue 70 (July, 2007) pp. 20â25. Gibbs, Evonn, âTrends Show Fertile Ground Beneath Food and Beverage Growth.â Airport Revenue News, Vol- ume 4, Issue 47 (July, 2005) pp. 10â14. Gibbs, Evonn, âUp Close and Personal with Moreton Binn, Owner of ExpressSpa.â Airport Revenue News, Vol- ume 4, Issue 40/41 (December, 2004âJanuary, 2005) pp. 54â57. Gibbs, Evonn, âVino Volo Flies Without Attitude.â Airport Revenue News, Volume 6, Issue 65 (February, 2007) pp. 82â85. Gibbs, Evonn, âWhether Grabbing or Dining, PAX Want Quality.â Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 20â23. Gibbs, Evonn., âDBEs in the Spotlight.â Airport Revenue News, Volume 4, Issue 46 (June, 2005) pp. 16â19. Gibbs, Evonn., âMore to DBE Success than Percentages.â Airport Revenue News, Volume 4, Issue 46(June, 2005) pp. 10â14. Gibbs, Evonn., âSeeking Uniformity: ACDBEs Want Certification Loopholes Closed.â Airport Revenue News, Volume 6, Issue 81(June, 2008) pp. 22â27. Gibbs, Evonn., âTraining, Reciprocity Dominate AMAC Focus.â Airport Revenue News, Volume 6, Issue 81(June, 2008) pp. 28â31. Gill, Robbie, âRetail Therapy.â Passenger Terminal World, (March, 2006) pp. 74â78. Goldberg, Eddy, âBrand Essence: Worldâs Largest Multi-Concept Operator Plays Well with Others.â Multi-Unit Franchising Magazine, Issue II, 2008 (August 7, 2008). Graf, Tyler, âFood Retailers at Portland International Space Hungry for Space at PDX.â Portland Daily Journal of Commerce (October 4, 2007). Greenberg Traurig LLP, âRisks of Going Green.â Presentation to Pegasus Corp, (January, 2008) http://www. aci-na.org Grossman, David, âAirport Food Good Enough to Take Home?â www.usatoday.com (as of March 4, 2008). Hickson, Kevin, âThe Evolution of Airport Retail.â Airports International, Volume 41, Number 7 (October, 2008) pp. 38â39. Holbrook, Doug, âGreen and Organic Business Solutions.â ACI-NA Annual Conference, Seattle, Washington, (November 1, 2006) http://www.aci-na.org Holden, Janice, âThe Shops at Terminal 4.â Airports International, Volume 40, Number 2 (March, 2007) pp. 36â37. Hooper, Wiliam, âMeshing Great Concession Programs with Great Terminal Design.â Embry-Riddle Aeronautical University and ACI-NA Concessions Conference, http://www.aci-na.org (as of November 1, 2006). http://aaae.org (As of December 13, 2010). http://acconline.org (As of December 13, 2010). http://aci-na.org (As of December 13, 2010). http://agc-oregon.org (As of December 13, 2010). http://amac-org.com (As of December 13, 2010). http://nmsdc.org (As of December 13, 2010). http://portofportland.com (As of December 13, 2010). http://wbenc.org (As of December 13, 2010). http://westfield.com/corporate/property-portfolio/united-states/airport-retail/ http://www.aci-na.org/committees/comm_resourcecenter (As of November 2010). http://www.baa.com (as of October 5, 2010) http://www.portofportland.com (as of December 5, 2010) http://www.schiphol.nl/ (as of October 10, 2010). Huff, Agnes, âDelivering What Customers Demand Now.â Airport Business, www.airportbusiness.com (as of February, 2009). Ibraham, Ibraham, âWhy Brand?â Passenger Terminal World, (November, 2006) pp. 46â50. Incheon International Airport Corporation, âAnnual Report 2009â pp 24â43. Jacobs Consultancy Inc., âJeddah King Abdul Aziz International Airport, Hajj Terminal Advertising Master Planâ, August 2007, Ottawa Canada, 38 pages Jacobs Consultancy Inc., âLAX Bradley West Waste Management and Retail Program Support Logisticsâ, 2009, Burlingame, California, 18 pages Jacobs Consultancy Inc., âMontreal-Trudeau International Airport Retail Plan Updateâ, April 2008, Montreal, Canada, 84 pages Jacobs Consultancy Inc., âQuebec Jean-Lesage International Airport Retail Planâ, April 2006, Montreal, Canada, 184 pages Jacobs Consultancy Inc., âRenovation and modernization of the terminal building, Santo Domingo Las Americas International Airport, Concessions Planningâ, December 2009, Ottawa Canada, 86 pages Kettle, Jane, âHold the Mayo.â Airport World, Volume 10, Issue 4 (AugustâSeptember, 2005) pp. 26â28. Bibliography 255
256 Resource Manual for Airport In-Terminal Concessions Knight, Mark, âBAA USA: Retail Space Optimization.â http://www.aci-na.org Leland, Karen and Bailey, Keith, âWatercooler Wisdom: Creating a Customer Focused Company Through Service Training.â Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 46â47. Lemsom, Marion, âFood for Flyers.â Passenger Terminal World, (June, 2008) pp. 77â78. Levine, Michael, âAirport Restaurants: Dining Today and Tomorrow.â http://www.aci-na.org Lewis, Len, âInventory Traffic Control Plan Takes Off.â Stores, (February, 2008). Lightfoot, Lori, âFacilitating Success.â Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 46â49. Lindsay, Greg, âAirport Retail Takes Off.â Footware News, (July 24, 2006). Lipsith, Gavin, âSSP Rethinks the Consumer.â Duty-Free News International, Volume 22, Issue 6 (June, 2008) p. 12. Lloyd-Jones, Trevor, âA Long Road: Retail Brands Establish Presence in European Airports.â Airport Revenue News, Volume 4, Issue 48 (August, 2005) pp. 24â25. Lloyd-Jones, Trevor, âAirports Fill Need in the Mobile World.â Airport Revenue News, Volume 5, Issue 52 (Decem- ber, 2005/January, 2006) pp. 68â70. Lloyd-Jones, Trevor, âReform of Concessions Contracts: Vision Rather Than a Tool Kit.â Airport Revenue News, Volume 4, Issue 42 (February, 2005) pp. 66â69. Lowden, Ian, âIn the Money.â Airport World, Volume 12, Issue 3 (JuneâJuly, 2007) p. 31. Lumley, Bill, âBreakthrough as US Gains on EU Recognition on Liquids.â Duty-Free News International, Volume 23, Issue 1 (January, 2009) p. 1. Lumley, Bill, âMaking a Connection.â Duty-Free News International, Volume 23, Issue 4 (April, 2009) pp. 36â40. Lumley, Bill, âThe Changing Face of Air Travel.â Duty-Free News International, Volume 23, Issue 5 (May, 2009) p. 60. Martel, Francois, âExternal factors and their impact on non-aeronautical revenueâ, Henry Stewart Publications 1750- 1938, Journal of Airport Management Vol. 3, NO. 4, JulyâSeptember 2009, pp. 337â344 Martel, Francois, Presentation: âExternal trends and their impact on non-aeronautical revenueâ, International Quality & Productivity Center (IQPC), Maximising non-Aeronautical Revenue through Airport Services Conference, Singapore, August 26â27 2008 Martel, Francois, Presentation: âTrends in Airport Concessionsâ, 17th ALPHA-ACI Congress of Francophone Airports, Montreal Canada, October 17â21, 2007. Mastin, Kyle, âConcessions Expansion and Space Utilization Review.âhttp://www.aci-na.org (as of November 11, 2008). Mentor Protégé Program Guidelines (Appendix D of 49 CFR Part 26) Messasalma, Nichole, âEuropean Spenders.â Duty Free News International, Volume 22, Issue 11 (October 15, 2008) pp. 111â112. Messasalma, Nicole, âLeading Brands and Exclusive Concepts Mark Changi T2 Opening.â Duty-Free News International, Volume 22, Issue 1 (January, 2008) p. 5. Mezzasalma, Nichole, âMoney Talks.â Duty-Free News International, Volume 22, Issue 3 (March, 2008) pp. 54â56. Mezzasalma, Nichole, âOpen-Sale Season.â Duty-Free News International, Volume 22, Issue 7 (July, 2008) pp. 41â45. Mezzasalma, Nichole, âThe Darkness Before the Dawn.â Duty-Free News International, Volume 22, Issue 10 (Octo- ber 1, 2008) pp. 28â29. Mezzasalma, Nichole, âTourists to the Rescue?â Duty-Free News International, Volume 23, Issue 1 (January, 2009) p. 26. Mezzasalma, Nichole, âWatch this Space.â Duty-Free News International, Volume 22, Issue 7 (July, 2008) pp. 46â48. Mezzasalma, Nicole, âLooking Back, Moving Forward.â Duty-Free News International, Volume 23, Issue 6 (June, 2009) p. 41. Moodie, Martin, âPurchasing Power of Women Travelers: Huge and Growing.â Airport Revenue News, Volume 6, Issue 70 (July, 2007) p. 56. Nashir, Cheryl, âSan Francisco International Airport.â http://www.aci-na.org Nelson, Nichole, âA Tale of Two Diversified Cities.â ACI-NA Centerlines, (September, 2008) pp. 69â73. Newman, Sandra, âDubai Duty Free Maintains Upward Momentum.â Duty-Free News International, Volume 22, Issue 1 (January, 2008) p. 12. Newman, Sandra, âWeakening Dollar Drives US Tourism Boom.â Travel Retailer International, (April, 2008) pp. 20â22. Nichol, Cindy, âACRP Synthesis 1, Innovative Finance and Alternative Sources of Revenue for Airports, A Syn- thesis of Airport Practice.â Transportation Research Board, (2007). Pentol, Andrew, âChecking In at JFK T5.â Duty-Free News International, Volume 23, Issue 3 (March, 2009) pp. 23â24. Pentol, Andrew, âKorea Development.â Duty-Free News International, Volume 22, Issue 10 (October 1, 2008) pp. 30â31.
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Ward, Carol, âBalancing Act.â Airport Revenue News, Volume 6, Issue 80 (May, 2008) pp. 34â37. Ward, Carol, âBrand Exposure.â Airport Revenue News, Volume 6, Issue 82 (July, 2008) pp. 18â21; 23. Ward, Carol, âConcession Bidders Scarce at Small Airports.â Airport Revenue News, Volume 4, Issue 50 (October, 2005) pp. 24â27. Ward, Carol, âConcessionaire Winners Articulate Why They Won.â Airport Revenue News, Volume 4, Issue 43 (March, 2005) pp. 28â31. Ward, Carol, âConnecting Passengers.â Airport Revenue News, Volume 6, Issue 82 (July, 2008) pp. 40â43. Ward, Carol, âEmbry Riddle Conference Brings Concessions Challenges, Achievements to Forefront.â Airport Revenue News, Volume 5, Issue 52 (December, 2005/January, 2006) pp. 92â97. Ward, Carol, âForward-Thinking Retail.â Airport Revenue News, Volume 6, Issue 71 (August, 2007) pp. 26â31. Ward, Carol, âMaking It Big in Small Airports.â Airport Revenue News, Volume 6, Issue 65 (February, 2007) pp. 42â48. Ward, Carol, âMix Matters: Concession Challenges for Small Airports.â Airport Revenue News, Volume 5, Issue 56 (May, 2006) pp. 18â19. Ward, Carol, âReaching for Revenues.â Airport Revenue News, Volume 5, Issue 55 (April, 2006) pp. 12â15. Ward, Carol, âTenacity Pays Off: Airports Keep Earning and Saving.â Airport Revenue News, Volume 4, Issue 40/41 (December, 2004âJanuary, 2005) pp. 18â20. Ward, Carol, âTurning Heads.â Airport Revenue News, Volume 7, Issue 92 (May, 2009) pp. 16â19. Ward, Carol, âWi-Fi Challenges.â Airport Revenue News, Volume 5, Issue 62 (November, 2007) pp. 26â33. Ward, Carol., âA Matter of Control.â Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 38â43. Ward, Carol., âFinding Funds.â Airport Revenue News, Volume 7, Issue 93 (June, 2009) pp. 22â25. Ward, Carol., âGray Areas: DBE Rule Prompts Discussions, Efforts to Change It.â Airport Revenue News, Volume 5, Issue 57 (June, 2006) pp. 12â13. Ward, Carol., âInterpreting New DBE Rule is Focus of AMAC Conference.â Airport Revenue News, Volume 4, Issue 47 (July, 2005) pp. 42â45. Ward, Carol., âQuantifying Discrimination.â Airport Revenue News, Volume 6, Issue 81 (June, 2008) pp. 38â41. West, Nancy K., âDisparity Studies ACDBE Participation in Airport Concessions.â ACI-NA Legal Committee, (September 29, 2007). West, Nancy, âDBEs Must Challenge Status Quo.â Airport Revenue News, Volume 5, Issue 75/76 (December, 2007âJanuary, 2008) pp. 74â75. 258 Resource Manual for Airport In-Terminal Concessions