National Academies Press: OpenBook

Airport Terminal Facility Activation Techniques (2010)

Chapter: Appendix A - Survey Instrument

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Page 39
Suggested Citation:"Appendix A - Survey Instrument." National Academies of Sciences, Engineering, and Medicine. 2010. Airport Terminal Facility Activation Techniques. Washington, DC: The National Academies Press. doi: 10.17226/14394.
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Page 39
Page 40
Suggested Citation:"Appendix A - Survey Instrument." National Academies of Sciences, Engineering, and Medicine. 2010. Airport Terminal Facility Activation Techniques. Washington, DC: The National Academies Press. doi: 10.17226/14394.
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Page 40
Page 41
Suggested Citation:"Appendix A - Survey Instrument." National Academies of Sciences, Engineering, and Medicine. 2010. Airport Terminal Facility Activation Techniques. Washington, DC: The National Academies Press. doi: 10.17226/14394.
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Page 41
Page 42
Suggested Citation:"Appendix A - Survey Instrument." National Academies of Sciences, Engineering, and Medicine. 2010. Airport Terminal Facility Activation Techniques. Washington, DC: The National Academies Press. doi: 10.17226/14394.
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Page 42

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40 APPENDIX A Survey Instrument A. Did you have a formal Activation Team/Program? Yes No If “No,” explain: B. Was there a Charter or Mission Statement for the Team/Program? If so, what was it? Yes No Charter/Mission Statement: C. Were there protocols for communications, issue identification/resolution, etc.? Could you share these with us? Yes No Protocols: D. Was there a formal issue resolution structure? What was it? Yes No Issue Resolution Structure: E. Was there a formal Activation/Terminal Opening Plan? Could you share this with us? Yes No Activation/Terminal Opening Plan:

Were check lists or other reporting mechanisms used? Could you share them with us? Yes No Reporting Mechanisms: G. Who led activation? H. Who was involved airlines, agencies, public, media? What were their priorities? I. When was Activation Team established? 1. Size & composition of team 2. How often did team meet? J. When was activation plan established? F. How was progress managed and reported on? 41

42 M. Was opening phased—Yes Yes No If so, what was size of each phase: N. How much time elapsed between first and final phase? O. When was terminal operation plan developed? P. Were there any changes to design during construction? Yes No If so, when were they identified and what was value of changes made during design, during construction, during activation post-opening? K. Was opening at fixed date or soft? L. If soft, how much time elapsed between first flight/passenger activity and fully operational terminal? 1. What activities occurred between soft and final opening?

43 Q. Was activation program successful? Yes No What metrics were used to measure success? What were the benefits? R. What were the biggest challenges? S. What went particularly well? T. What would you do again? U. What would you do differently? V. With the benefit of hindsight are there any changes you would make or suggest making regarding? W. Are there any other lessons learned or caveats you can share with us?

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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 20: Airport Terminal Facility Activation Techniques explores lessons learned during terminal activations at 13 domestic and international airport facilities. The report is designed to help identify effective airport terminal facility activation practices.

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