National Academies Press: OpenBook
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2018. Development and Management of Sustainable Enterprise Information Portals. Washington, DC: The National Academies Press. doi: 10.17226/25000.
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Deve ACKNOWLED This work was with the Feder which is admin Medicine. COPYRIGHT I Authors herein persons who o Cooperative R purposes. Per FMCSA, FRA, product, metho uses will give a request permis DISCLAIMER The opinions a are not necess or the program The informatio edited by TRB lopmen GMENT sponsored by t al Highway Adm istered by the T NFORMATION are responsibl wn the copyrigh esearch Progra mission is give FTA, Office of d, or practice. ppropriate ack sion from CRP nd conclusions arily those of th sponsors. n contained in t . W t and M Applied he American As inistration, and ransportation R e for the authen t to any previo ms (CRP) gran n with the unde the Assistant Se It is expected th nowledgment o . expressed or im e Transportatio his document w NC eb-Only anage Informa Engineerin He in coo to Gai sociation of St was conducted esearch Board ticity of their m usly published o ts permission to rstanding that n cretary for Res at those reprod f the source of a plied in this re n Research Bo as taken direct HR Docume ment o tion Po g Manageme rndon, VA peration wit Xcel, LLC nesville, VA ate Highway an in the Nationa (TRB) of the N aterials and for r copyrighted m reproduce ma one of the mate earch and Tec ucing the mate ny reprinted or port are those o ard; the Nation ly from the subm P nt 241 f Susta rtals nt Corporat h Contractor d Transportatio l Cooperative H ational Academ obtaining writte aterial used he terial in this pub rial will be used hnology, PHMS rial in this docu reproduced ma f the researche al Academies o ission of the a inable E ion ’s Final Report n Officials (AAS ighway Resea ies of Science n permissions f rein. lication for clas to imply TRB, A, or TDC endo ment for educat terial. For oth rs who perform f Sciences, Eng uthor(s). This m nterpri for NCHRP Pro Submitted HTO), in coop rch Program (N s, Engineering, rom publishers sroom and not AASHTO, FAA rsement of a p ional and not-fo er uses of the m ed the researc ineering, and M aterial has not se ject 20-103 June 2017 eration CHRP), and or -for-profit , FHWA, articular r-profit aterial, h. They edicine; been

The National Academy of Sciences was established in 1863 by an Act of Congress, signed by President Lincoln, as a private, non- governmental institution to advise the nation on issues related to science and technology. Members are elected by their peers for outstanding contributions to research. Dr. Marcia McNutt is president. The National Academy of Engineering was established in 1964 under the charter of the National Academy of Sciences to bring the practices of engineering to advising the nation. Members are elected by their peers for extraordinary contributions to engineering. Dr. C. D. Mote, Jr., is president. The National Academy of Medicine (formerly the Institute of Medicine) was established in 1970 under the charter of the National Academy of Sciences to advise the nation on medical and health issues. Members are elected by their peers for distinguished contributions to medicine and health. Dr. Victor J. Dzau is president. The three Academies work together as the National Academies of Sciences, Engineering, and Medicine to provide independent, objective analysis and advice to the nation and conduct other activities to solve complex problems and inform public policy decisions. The National Academies also encourage education and research, recognize outstanding contributions to knowledge, and increase public understanding in matters of science, engineering, and medicine. Learn more about the National Academies of Sciences, Engineering, and Medicine at www.national-academies.org. The Transportation Research Board is one of seven major programs of the National Academies of Sciences, Engineering, and Medicine. The mission of the Transportation Research Board is to increase the benefits that transportation contributes to society by providing leadership in transportation innovation and progress through research and information exchange, conducted within a setting that is objective, interdisciplinary, and multimodal. The Board’s varied committees, task forces, and panels annually engage about 7,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individuals interested in the development of transportation. Learn more about the Transportation Research Board at www.TRB.org.

i  Contents  1  Introduction ....................................................................................................................................................... 1  2  Task 2 – Conduct Interviews with State DOTs ................................................................................................... 3  2.1  Task 2.1 Identify and Schedule Interviews ................................................................................................ 3  2.2  Task 2.2 Develop Draft Interview Guide .................................................................................................... 6  2.3  Task 2.3. Conduct Interviews ..................................................................................................................... 8  2.4  Task 2.4 Transcribe and Analyze Annotated Interview Data ................................................................... 12  2.5  Task 2.5 Review and Analyze Sitemaps ................................................................................................... 44  2.6  Task 2.6 Summarize Findings and Develop Business Cases and Functional Requirements Document .. 52  3  Task 3 – Develop Best Practices in EIP Design and Management ................................................................... 85  3.1  Task 3.1 Develop Benchmark Criteria ...................................................................................................... 86  3.2  Task 3.2 Collect EIP Practices ................................................................................................................... 89  3.3  Task 3.3. Score Each Identified EIP Practice ............................................................................................ 96  3.4  Task 3.4 Summarize and Review EIP Practice Scores and Develop Interim Report 2 ........................... 125  4  Task 4 – Develop Framework for Guidance on EIP Development and Management ................................... 129  4.1  Microservices Architecture Pattern ....................................................................................................... 130  4.2  Task 4.1 Identify Prototypical Users ...................................................................................................... 131  4.3  Task 4.2 Create Use Case Diagrams and Related Business Requirements ............................................ 134  4.4  Task 4.3 Model Information Processes Using Component and Data Flow Diagrams ........................... 154  4.5  Task 4.4 Create System Requirements List ............................................................................................ 199  5  Task 5 – Conduct Collaborative Design Workshop with Transportation and IT Professionals ..................... 202  5.1  Attendees .............................................................................................................................................. 202  5.2  Workshop Format .................................................................................................................................. 202  5.3  Current EIP Practices and Issues ............................................................................................................ 202  5.4  Reactions to Technology Recommendations ........................................................................................ 204  5.5  Approaches to Implementing Sustainable DOT EIPs ............................................................................. 205  5.6  Workshop Findings and Action Items .................................................................................................... 210  6  Task 6 – Develop Annotated Outline for Development and Management of DOT EIPs Guide .................... 213  6.1  Annotated Outline ................................................................................................................................. 213  6.2  Website Site Map .................................................................................................................................. 217  7  Task 7 – Develop Guide for the Development and Management of Sustainable DOT EIPs ......................... 219  8  Conclusion ..................................................................................................................................................... 220 

ii    Appendix A – Full Interview Guide ........................................................................................................................ 222  Appendix B – Full Survey ....................................................................................................................................... 231  Appendix C – Survey Screenshots ......................................................................................................................... 237  Appendix D – Examples of Survey Responses ....................................................................................................... 240     

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TRB's National Cooperative Highway Research Program (NCHRP) Web Only Document 241: Development and Management of Sustainable Enterprise Information Portals documents the research approach and methodology to develop NCHRP Research Report 865: Guidance for Development and Management of Sustainable Enterprise Information Portals. The guidance addresses the development and management of effective Enterprise Information Portals (EIPs) at state departments of transportation.

EIPs have become key tools for transportation agencies as they make available information about the transportation system and the agency’s activities. Such EIPs must be curated; that is, there are people responsible for establishing the portal architecture, ensuring the quality of information and data, and maintaining the reliability of access. The report is intended to enhance agency personnel’s understanding of the value, uses, design, and maintenance of EIPs, and the design principles, management practices, and performance characteristics that will ensure that a DOT’s EIPs effectively and sustainably serve its users and the agency’s mission.

A PowerPoint presentation on enterprise information portals (EIPs) for transportation agencies supplements the report. Use case diagrams referenced in the report are available in Visio format through a zip file.

This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences, Engineering, and Medicine or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.

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