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Suggested Citation:"References." National Research Council. 1997. Improving Theory and Research on Quality Enhancement in Organizations: Report of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/5925.
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References

Baba, M.L.
1998 Fundamental research and the American quality movement. In M. Stahl, ed., Handbook for Total Quality Management. Cambridge, MA: Blackwell Publishers.


Dean, J.W., and D. Bowen
1994 Management theory and total quality: Improving research and practice through theory development . Academy of Management Review 19(3):392–418.


Hackman, J.R., and R. Wageman
1995 Total quality management: empirical, conceptual and practical issues. Administrative Science Quarterly 40:309–342.


National Research Council
1997 Enhancing Organizational Performance. Daniel Druckman, Jerome E. Singer, and Harold Van Cott, eds. Committee on Techniques for the Enhancement of Human Performance, Commission on Behavioral and Social Sciences and Education. Washington, D.C.: National Academy Press.


Reeves, C.A., and D.A. Bednar
1994 Defining quality: Alternatives and implications. Academy of Management Review 19(3):419–445.


Sitkin, S.B., K.M. Sutcliffe, and R.G. Schroeder
1994 Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review 19(3):537–564.

Suggested Citation:"References." National Research Council. 1997. Improving Theory and Research on Quality Enhancement in Organizations: Report of a Workshop. Washington, DC: The National Academies Press. doi: 10.17226/5925.
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