References
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Dean, J.W., and D. Bowen
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Hackman, J.R., and R. Wageman
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National Research Council
1997 Enhancing Organizational Performance. Daniel Druckman, Jerome E. Singer, and Harold Van Cott, eds. Committee on Techniques for the Enhancement of Human Performance, Commission on Behavioral and Social Sciences and Education. Washington, D.C.: National Academy Press.
Reeves, C.A., and D.A. Bednar
1994 Defining quality: Alternatives and implications. Academy of Management Review 19(3):419–445.
Sitkin, S.B., K.M. Sutcliffe, and R.G. Schroeder
1994 Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review 19(3):537–564.