TRB's Transit Cooperative Research Program (TCRP) Report 134: Transit, Call Centers, and 511: A Guide for Decision Makers explores the operational characteristics of 511 telephone traveler information systems and examines how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents guidance to assist transit agencies and 511 system administrators in determining a transit-511 telephone strategy.
Radio Frequency Identification (RFID) technology is gaining rapid acceptance as a means to track a wide array of manufactured objects. Currently, RFID technologies have shown promise in transportation (e.g., smart fare cards) and commerce (e.g., inventory control) for a variety of uses and are likely to find many new applications in both military and civilian areas if and when current technical issues are resolved. There are a number of policy concerns (e.g., privacy), however, that will become more crucial as the technology spreads. This report presents a summary of a workshop, held by the