Exploring Innovation and Quality Improvement in Health Care Micro-Systems defines and describes health care micro-systems and analyzes characteristics that enable specific micro-systems to improve the quality of care provided to their patient populations. This study reports on structured interviews used to collect primary data from 43 micro-systems providing primary and specialty care, hospice, emergency, and critical care. It summarizes responses to the interviews about how micro-systems function, what they know about their level of performance, how they improve care, the leadership needed, the barriers they have encountered, and how they have dealt with these barriers.
Table of Contents
|Conclusions and Directions for Further Research and Policy||57-61|
|Appendix A: Example of Thin and Thick Description for Quantitative Analysis||65-66|
|Appendix B: Letter of Invitation||67-68|
|Appendix C: Rosters||69-70|
|Appendix D: Pre-Interview||71-73|
|Appendix E: Telephone Interview||74-85|
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