TRB’s National Cooperative Highway Research Program (NCHRP) Report 660: Transportation Performance Management: Insight from Practitioners explores the concept of performance management and examines how other agencies bring performance management into the decision-making process.
Table of Contents
|Chapter 1 - Introduction||9-12|
|Chapter 2 - Performance Management Structure||13-20|
|Chapter 3 - Use Performance Management to Help an Organization Focus||21-26|
|Chapter 4 - Performance Management Must Engage with Employees||27-32|
|Chapter 5 - Performance Management Requires a Customer Focus||33-36|
|Chapter 6 - Sustain Performance Management by Building Constituencies||37-41|
|Chapter 7 - Implementation||42-48|
|Abbreviations used without definitions in TRB publications||49-49|
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