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TRB’s second Strategic Highway Research Program (SHRP 2) Report S2-L01-RR-2: Guide to Integrating Business Processes to Improve Travel Time Reliability explores various ways that transportation agencies could reengineer their day-to-day business practices to enhance traffic operations, address nonrecurring traffic congestion, and improve the reliability of travel times delivered to roadway system users.

The research guide also provides a detailed introduction to the business process mapping tool.

SHRP 2 Report S2-L01-RR-1: Integrating Business Processes to Improve Travel Time Reliability details the process used to develop the guide.

SHRP 2 Reliability Project L34 report E-tool for Business Processes to Improve Travel Time Reliability explores an e-tool to assist transportation agencies when evaluating their processes to improve travel time reliability. The report details the functional requirements, software architecture, and content development for the e-tool. The e-tool’s design was based on SHRP 2 Report S2-L01-RR-2 and directly follows the seven step process outlined in the guide, as well as utilizes the case studies in S2-L01-RR-2.

An e-book version of this report is available for purchase at Google, iTunes, and Amazon.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2011. Guide to Integrating Business Processes to Improve Travel Time Reliability. Washington, DC: The National Academies Press. https://doi.org/10.17226/14511.

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Publication Info

41 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/14511
Chapters skim
Front Matter i-xiii
Report Contents 1-5
1 PURPOSE 6-9
2 TRAVEL TIME RELIABILITY AND OPERATIONS 10-15
3 METHODOLOGY FOR ANALYZING AND INTEGRATING BUSINESS PROCESSES 16-27
4 APPLYING PROCESS INTEGRATION ANALYSIS 28-39
5 PROCESS INTEGRATION BENEFITS AND CHALLENGES 40-43
6 SUMMARY 44-45
REFERENCES 46-46
RELATED RESEARCH 47-48

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