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TRB’s Transit Cooperative Research Program (TCRP) Report 179: Use of Web-Based Rider Feedback to Improve Public Transit Services provides toolkit of practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. Part I of the report identifies promising practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms. These mobile platforms are meant to engage customers and provide guidance on managing web-based feedback. Part II includes a Tool Selection Guide to assist transit agencies with selecting a web-based feedback tool based on their needs.

Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2015. Use of Web-Based Rider Feedback to Improve Public Transit Services. Washington, DC: The National Academies Press. https://doi.org/10.17226/22134.

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Publication Info

174 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/22134

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