TRB’s Airport Cooperative Research Program (ACRP) Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a variety of airport sizes and types. The handbook includes consideration of how to potentially improve the airport customer experience through the use of technology and other resources.
National Academies of Sciences, Engineering, and Medicine. 2014. Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction. Washington, DC: The National Academies Press. https://doi.org/10.17226/22373.
The Chapter Skim search tool presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter. You may select key terms to highlight them within pages of each chapter.