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Legal Issues Concerning Transit Agency Use of Electronic Customer Data

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TRB's Transit Cooperative Research Program (TCRP) Legal Research Digest (LRD) 48: Legal Issues Concerning Transit Agency Use of Electronic Customer Data explores the advantages, disadvantages, risks, and benefits for transit agencies moving to electronic, cloudbased, and other computerized systems for fare purchases and for communicating with customers. “Smart” fare cards are now commonplace, and private businesses and transit agencies are using or planning to use smartphones, smart cards and credit cards, and other systems to obtain payment, location, and other personal data from customers.

This digest updates TCRP LRD 14: Privacy Issues in Public Transportation (2000) and TCRP LRD 25: Privacy Issues with the Use of Smart Cards (2008) and covers additional dimensions of collection and use of personal information using new technologies developed since those studies. Appendix A-D are available online only.

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National Academies of Sciences, Engineering, and Medicine. 2017. Legal Issues Concerning Transit Agency Use of Electronic Customer Data. Washington, DC: The National Academies Press. https://doi.org/10.17226/24730.

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63 pages | 8.5 x 11
DOI: https://doi.org/10.17226/24730
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