Skip to main content

Transit Capacity and Quality of Service Manual, Third Edition

View Cover




TRB’s Transit Cooperative Research Program (TCRP) Report 165: Transit Capacity and Quality of Service Manual, Third Edition provides guidance on transit capacity and quality of service issues and the factors influencing both. The manual contains background, statistics, and graphics on the various types of public transportation, and it provides a framework for measuring transit availability, comfort, and convenience from the passenger and transit provider points of view. In addition, the manual includes quantitative techniques for calculating the capacity and other operational characteristics of bus, rail, demand-responsive, and ferry transit services, as well as transit stops, stations, and terminals.

The CD-ROM that accompanies the manual provides PDF versions of all the publication’s chapters for use on tablets and computers; links to all of the TCRP reports referenced in the manual; spreadsheets that help perform the calculations used in the bus, ferry, and rail transit capacity methods; and presentations that introduce the manual and its core material.

The CD-ROM is also available for download from TRB’s website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.

Readers can download a full version of the report or download each chapter through the "read more" button. A zipped file of all chapters in PDF format is also available for download below. PowerPoint presentations and spreadsheet tools that are included in the CD-ROM are available for download below.

Warning: The full report and ISO CD-ROM are very large. Some may take in excess of an hour to download, depending on Internet capacity.

Downloadable Content

.ISO CD-ROM Image (Help on Burning an .ISO CD-ROM Image)

PowerPoint Presentations

TCQSM Overview

Quality of Service

Bus Capacity

Demand-Responsive Transit

Rail Capacity

Ferry Transit Capacity

Station Capacity

Spreadsheet Tools

Bus Capacity

Rail Transit Capacity

Ferry Capacity

Multimodal Transit LOS

Disclaimer - This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.


Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2013. Transit Capacity and Quality of Service Manual, Third Edition. Washington, DC: The National Academies Press.

Import this citation to:

Publication Info

685 pages |8.5 x 11

Copyright Information

The National Academies Press and the Transportation Research Board have partnered with Copyright Clearance Center to offer a variety of options for reusing our content. You may request permission to:

  • Republish or display in another publication, presentation, or other media
  • Use in print or electronic course materials and dissertations
  • Share electronically via secure intranet or extranet
  • And more

For most Academic and Educational uses no royalties will be charged although you are required to obtain a license and comply with the license terms and conditions.

Click here to obtain permission forTransit Capacity and Quality of Service Manual, Third Edition.

Translation and Other Rights

For information on how to request permission to translate our work and for any other rights related query please click here. Customer Service

For questions about using the service, please contact:

Copyright Clearance Center
22 Rosewood Drive
Danvers, MA 01923
Tel (toll free): 855/239-3415 (select option 1)

Loading stats for Transit Capacity and Quality of Service Manual, Third Edition...