TRB's Transit Cooperative Research Program (TCRP) Research Report 194: Knowledge Management Resource to Support Strategic Workforce Development for Transit Agencies explores the importance of knowledge management (KM), which is an organization’s process for collecting, storing, and sharing organizational information and knowledge, and provides guidance on implementing KM strategies in transit agencies. In addition, the guidance includes action plans for developing particular aspects of KM, analysis of KM strategies at several transit agencies, and a catalog of KM technology tools and resources.
Table of Contents
|Chapter 1: Introduction to the Knowledge Management Guidebook||3-13|
|Chapter 2: Knowledge Management Culture||14-32|
|Chapter 3: Knowledge Management Planning||33-57|
|Chapter 4: Knowledge Capture||58-72|
|Chapter 5: Knowledge Retention||73-87|
|Chapter 6: Knowledge Transfer||88-113|
|Chapter 7: Outcomes of Effective Knowledge Management in Transit Agencies||114-156|
|Chapter 8: Closing the Loop Implementing Knowledge Management from Strategies to a Full Function||157-176|
|Appendix: Knowledge Management Technology Tools and Resources Catalog||177-205|
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