TRB's National Cooperative Highway Research Program (NCHRP) has released a pre-publicaiton, non-edited version of Research Report 902: Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies. The report provides guidance and examples for how transportation agencies can ensure that benchmarking is effectively applied to enhance transportation system performance. Benchmarking—comparison of oneself with peers—has been successfully applied in many fields as a tool for assessing system performance, communicating about system performance with a broad stakeholder audience, and supporting performance management. As state departments of transportation and other such agencies increasingly are pressed to report publicly on performance of the systems for which they are responsible, benchmarking and comparative statistics may offer a valuable management tool. This report demonstrates case examples of good performance benchmarking practice, including specific applications for non-motorized transportation and for environmental aspects of system performance. It also includes a guidebook on use of benchmarking and comparative performance measurement and a tool to support agencies' participation in information sharing to facilitate benchmarking and comparative performance measurement.
Table of Contents
|Part 1. Benchmarking Guidebook||14-65|
|Part 2. Transportation Comparative Benchmarking Platform||66-85|
|Part 3. Benchmarking Pilot Results||86-147|
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