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TRB’s National Cooperative Highway Research Program (NCHRP) Synthesis 538: Practices for Online Public Involvement summarizes current practices regarding online public participation strategies being used by state departments of transportation (DOTs), as well as explores the effectiveness of using these strategies and tools.

Online public participation methods offer agencies the potential for expanded participation and also present new challenges and demand new thinking about the appropriate mix of techniques in a public participation program, communication protocols, staffing and skill requirements, and how best to integrate emerging online engagement tools with traditional face-to-face methods such as public meetings.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2019. Practices for Online Public Involvement. Washington, DC: The National Academies Press. https://doi.org/10.17226/25500.

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Publication Info

158 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/25500
Chapters skim
Front Matter i-viii
Summary 1-2
Chapter 1 - Introduction 3-7
Chapter 2 - Literature Review 8-14
Chapter 3 - Results 15-33
Chapter 4 - Conclusions and Recommendations for Further Research 34-40
References 41-42
Appendix A - Annotated Bibliography 43-48
Appendix B - Survey Questionnaire 49-64
Appendix C - Survey Responses 65-130
Appendix D - Interview Reports 131-144
Appendix E - Survey Points of Contact 145-146
Appendix F - Glossary of Terms 147-154

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