TRB's Airport Cooperative Research Program (ACRP) Research Report 201 provides guidance and tools for airports to aid in effective communication with passengers and persons with disabilities, including those with cultural and language differences.
The report includes a primer that discusses issues, techniques, and the unique requirements and challenges of communicating with people with disabilities and others who have access or functional needs.
The report explores uses of technology and other methods that incorporate ADA considerations and communication challenges with airport stakeholders, and training programs for airport personnel, including templates for development of curricula.
There are case study examples of methods of emergency communication at airports and in other industries, and for universal messaging for emergency communications.
The project that produced the report also produced templates in support of airport emergency plans specifically addressing individuals with limited English proficiency, step-by-step tools that include a needs assessment tool that airports can use to determine what steps must to be taken to comply with ADA requirements concerning communications, and templates/worksheets/checklists for planning tabletop exercises that focus on communicating with people with disabilities and access or functional needs during emergency events. These resources are described and linked to below.
Table of Contents
|Chapter 1 - Introduction||1-3|
|Chapter 2 - Understanding Airport Accessibility||4-14|
|Chapter 3 - Identifying the Emergency Communications Needs of People with DAFN||15-21|
|Chapter 4 - Developing Emergency Communications Strategies That Include People with DAFN||22-37|
|Chapter 5 - Incorporating the Strategies into an Emergency Preparedness Program||38-43|
|Chapter 6 - Conclusions and Recommendations||44-45|
|References and Suggested Reading||49-52|
|Appendix A - Inventory Checklists||53-56|
|Appendix B - Accessibility Walkthrough Worksheet||57-64|
|Appendix C - FAA Airport Accessibility Checklist||65-68|
|Appendix D - Accessibility Strategy Quick Reference Guide||69-80|
|Appendix E - Potential Solutions||81-84|
|Appendix F - Emergency Communications CONOPS Template||85-94|
|Appendix G - Training Program Resources||95-104|
|Appendix H - Sample Staff Training Flyer and Brochure||105-110|
|Appendix I - Exercise Toolkit||111-118|
|Appendix J - Emergency Preparedness Scenario Vignettes||119-120|
|Appendix K - Example Full-Scale Exercise Notes||121-124|
|Appendix L - Sample Mass Notification System Requirements||125-126|
|Appendix M - Signage and Symbols||127-134|
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