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Key Operational Characteristics and Functionalities of a State-of-the-Art Patient Scheduling System: Proceedings of a Workshop—in Brief

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Current electronic health care systems are archaic and face similar challenges that limit efficient patient scheduling and health care accessibility. A large initiative to improve these systems is underway because these challenges exist across many electronic health care systems. However, these challenges are exacerbated within the Department of Veterans Affairs (VA) Healthcare System due to uniquely complex aspects of that system and its patients.

The National Academies convened a two-day workshop to explore important operational characteristics and functionalities of effective patient scheduling systems. This workshop built upon a 2015 Institute of Medicine report that identified hurdles to timely patient scheduling specifically within the Veterans Health Administration, who administers the VA system. Discussions at the workshop reviewed past healthcare system patient, clinician, and scheduler experiences and technologies. They also highlighted the importance of design, implementation, and adaptability of scheduling systems. This publication summarizes the presentations from the workshop.

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National Academies of Sciences, Engineering, and Medicine. 2019. Key Operational Characteristics and Functionalities of a State-of-the-Art Patient Scheduling System: Proceedings of a Workshop—in Brief. Washington, DC: The National Academies Press. https://doi.org/10.17226/25556.

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10 pages | 8.5 x 11
DOI: https://doi.org/10.17226/25556
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