Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information.
The TRB Airport Cooperative Research Program's ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility details how airports and airlines are leading the way in developing new and creative services to provide information and thus enhance passenger access and mobility.
Among the report's findings are the following. Airports’ current efforts to improve passenger access and mobility follow three key trends: commitment to seamless customer experience, development of a sense of place at airports, and improvement of efficiency and personalized service using technology such as biometrics, robotics, and artificial intelligence.
Table of Contents
|Chapter 1 - Introduction||3-7|
|Chapter 2 - Objectives of the Report||8-8|
|Chapter 3 - Methodology||9-10|
|Chapter 4 - Results||11-60|
|Chapter 5 - Keys to Success and Future Directions||61-63|
|Chapter 6 - Conclusions||64-64|
|References and Bibliography||65-69|
|Appendix A - Questionnaire for Airlines and Airports (Same Questions)||70-71|
|Appendix B - Questionnaire for Community Organizations||72-73|
|Appendix C - Navigating MSP Program||74-74|
|Appendix D - SFO Disability Awareness Training Program||75-78|
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