There are three major perspectives on transit reliability: from the customer, agency, and operator points of view.
The TRB Transit Cooperative Research Program's TCRP Web-Only Document 72: Developing a Guide to Bus Transit Service Reliability finds, through a transit agency survey, that most agencies do not have a formal bus service reliability improvement program. The guidebook presents a framework for such a program, including eight steps, and is a supplemental report to TCRP Research Report 215: Minutes Matter: A Bus Transit Service Reliability Guidebook.
National Academies of Sciences, Engineering, and Medicine. 2020. Developing a Guide to Bus Transit Service Reliability. Washington, DC: The National Academies Press. https://doi.org/10.17226/25903.
Chapters | skim | |
---|---|---|
Front Matter | 1-3 | |
Contents | 4-4 | |
1.0 Research Process | 5-7 | |
2.0 Summary of Research Findings | 8-18 | |
Appendix A - Literature Review | 19-148 | |
Appendix B - Transit Agency Survey Report | 149-213 | |
Appendix C - Case Study Summary Report | 214-261 |
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