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Use of Agency Service Agreements in ADA Paratransit Delivery

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All transit agencies must provide complementary paratransit service to eligible people, as required under the Americans with Disabilities Act (ADA). This includes origin-to-destination service for their ADA complementary paratransit riders.

The TRB Transit Cooperative Research Program's TCRP Research Results Digest 115: Use of Agency Service Agreements in ADA Paratransit Delivery identifies and documents current practices for transit agencies of all sizes and from across the country that have negotiated and structured local agency service agreements with social service agencies to meet mutual needs.


Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2021. Use of Agency Service Agreements in ADA Paratransit Delivery. Washington, DC: The National Academies Press.

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Publication Info

14 pages |8.5 x 11

Table of Contents

skim chapter
Chapter 1 Introduction 1-2
Chapter 2 Case Examples/Practices 3-10
Chapter 3 Conclusions and Further Research 11-12
Bibliography 13-16

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