@BOOK{NAP14330, author = "Transportation Research Board and National Academies of Sciences, Engineering, and Medicine", title = "Guidebook for Rural Demand-Response Transportation: Measuring, Assessing, and Improving Performance", doi = "10.17226/14330", abstract = "TRB\u2019s Transit Cooperative Research Program (TCRP) Report 136: Guidebook for Rural Demand-Response Transportation: Measuring, Assessing, and Improving Performance explores the diversity of demand-response transportation (DRT) services and examines definitions of performance data and performance measures. The report also highlights the typology of rural DRT systems and includes examples of performance data from more than 20 representative rural systems.", url = "https://nap.nationalacademies.org/catalog/14330/guidebook-for-rural-demand-response-transportation-measuring-assessing-and-improving-performance", year = 2009, publisher = "The National Academies Press", address = "Washington, DC" }