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Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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A


Workshop Agenda

9:00-9:10

Welcome and Overview

George Isham, Chair, IOM Roundtable on Health Literacy

9:10-10:15 State Health Insurance Exchanges—Overview
9:10-9:30

ACA: Creating state insurance exchanges

Alice Weiss

Deputy Director for Maximizing Enrollment for Kids

National Academy for State Health Policy

9:30-9:50

Lessons learned from currently operating health exchanges

Sabrina Corlette

Research Professor

Health Policy Institute

Georgetown University

 
9:50-10:15 Discussion
 
10:15-10:30 BREAK
Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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10:30-11:45 State Insurance Exchanges Impact on Consumers
10:30-10:50

How do consumers understand health insurance concepts, or do they?

Lynn Quincy

Senior Health Policy Analyst

Consumers Union

10:50-11:10

The challenge of health insurance language

Yolanda Partida

Director, National Program Office

Hablamos Juntos

 
11:10-11:45 Discussion
 
11:45-1:00 LUNCH
1:00-2:15

Health Literacy Relevance to Health Insurance Exchanges

1:00-1:20

Why is health literacy relevant to health insurance reform, generally?

Frank Funderburk

Director, Division of Research

Center for Medicare and Medicaid Services

1:20-1:40

Facilitating correct choices through health literacy interventions

Rima Rudd

Department of Society, Human Development and Health

Harvard School of Public Health

 
1:40-2:15 Discussion
 
2:15-2:30 BREAK
2:30-3:30

Current Best Practices in Developing Materials and Communicating with Consumers

2:30-2:50

Lessons learned from SHIP on individual counseling

Marilyn Maultsby

Director, Division of SHIP Relations

Center for Medicare and Medicaid Services

Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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2:50-3:10

Health Plans and Health Literacy: Laying the Foundation and Beyond

Susan Pisano

Director of Communications

America’s Health Insurance Plans

 
3:10-3:45 Discussion
3:45-4:15

Summing Up: Lessons Learned

Panelists and roundtable members

 
4:15-5:00 Discussion
 
5:00 ADJOURN
Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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Page 85
Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
×
Page 86
Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
×
Page 87
Suggested Citation:"Appendix A: Workshop Agenda." Institute of Medicine. 2012. Facilitating State Health Exchange Communication Through the Use of Health Literate Practices: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13255.
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Page 88
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Implementation of the Affordable Care Act (ACA) of 2010 will result in significant changes to the U.S. health care system. Among its many provisions, the ACA will extend access to health care coverage to millions of Americans who have been previously uninsured. Many of the newly eligible health insurance consumers will be individuals of low health literacy, some speakers of English and others more comfortable using languages other than English. Health insurance terms such as "deductible," "co-insurance," and "out-of-pocket limit" are difficult to communicate even to those with moderate-to-high levels of health literacy and so health exchanges will face challenges as they attempt to communicate to the broader community. In addition to having to convey some of these basic, and yet complex, principles of insurance, state exchanges will be attempting to adapt to the many changes to enrollment and eligibility brought about by ACA.

The Institute of Medicine (IOM) convened the Roundtable on Health Literacy that brings together leaders from the federal government, foundations, health plans, associations, and private companies to discuss challenges facing health literacy practice and research and to identify approaches to promote health literacy in both the public and private sectors. The roundtable sponsored a workshop in Washington, DC, on July 19, 2011, that focused on ways in which health literacy can facilitate state health insurance exchange communication with potential enrollees. The roundtable's workshop focused on four topics: (1) lessons learned from existing state insurance exchanges; (2) the impact of state insurance exchanges on consumers; (3) the relevance of health literacy to health insurance exchanges; and (4) current best practices in developing materials and communicating with consumers.

Facilitating State Health Exchange Communication Through the Use of Health Literate Practices summarizes the presentations and discussion that occurred during the workshop. The report provides an overview of health insurance exchanges, presents evidence on the extent to which consumers understand underlying health insurance concepts, and describes the relevancy of health literacy to health insurance reform and how health literacy interventions can facilitate the implementation of health insurance reforms. The report also provides a review of best practices in developing materials and communicating with consumers, and concludes with reflections on the workshop presentations and discussions by members of the roundtable and its chair. Further information is provided in the appendixes, the workshop agenda (Appendix A), workshop speaker biosketches (Appendix B), and testimony provided by the organization America's Health Insurance Plans (AHIP) (Appendix C).

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