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36 Behavioral Interview Template Interviewer Instructions: Read each question to the can- didate exactly as it appears, and repeat the exact question if requested (including additional probes). Rate candidate responses as they correspond to the response options by placing a check to the left of the potential response (write notes as needed). Focal Competency: Problem Solving Core Question: Describe the last time you solved a com- plex problem that required a lot of thought and careful analy- sis on your part. Probes: â¢ What was the problem? â¢ How did you go about analyzing it? â¢ What alternative solutions did you consider? â¢ What solutions did you decide to try and why? â¢ Tell me how you implemented your solution. â¢ What difficulties or obstacles did you have to overcome? â¢ What were the results? Scoring Guide Notes: ________________________________________________ ________________________________________________ ________________________________________________ Total Score: ___/12 Situational Judgment Interview Template Interviewer Instructions: Read each question to the can- didate exactly as they appear below, and repeat the exact question if requested (including additional probes). Rate can- didate responses as they correspond to the response options by placing a check to the left of the potential response (write notes as needed). Focal Competency: Managing Conflict Core Question: A coworker is upset with you about an issue at work. He/she confronts you by becoming hostile and insulting. How would you respond? A P P E N D I X H Sample Interview Templates 1 Is slow to recognize or solve problems. Gathers irrelevant information for decision making because has no system for getting it. 2 Quickly solves problems once they have been identified. Gathers needed information for decisionmaking, but does not always get it efficiently. 3 Quickly identifies problems and solves them before they get out of hand. Gathers relevant information for decisionmaking systematically. Fails to examine information he/she has; fails to recognize information needed to address issues. Explores only the surface when identifying solutions to problems; only uses the obvious solution. Carefully examines information that is presented to him/her and seeks information that is clearly missing. Searches for a different solution if the obvious one will not work. Approaches problems by gathering and analyzing as much relevant information as possible or practical. Thoroughly searches for the best solution even after an obvious solution has been identified.
37 Probes â¢ Can you tell me more? (If needed, can only use once.) â¢ Can you be more specific? (If needed, can use only once.) Scoring Guide Examples of responses worth 1 point __ Listen to the coworkerâs concerns and acknowledge the coworkerâs frustration. __ Ask the coworker to clarify the issue if needed. __ Explain your understanding of the problem in neutral terms. __ Seek to find an acceptable solution for you and the other person. __ Remain calm and respectful throughout the interaction. Examples of responses worth 0 points __ Respond by defending your position if you are certain that you are right. __ Ignore the coworker and immediately get a supervisor. __ Avoid the conflict by acting like you agree with the person even if you donât. __ Stand up to the person, otherwise they wonât respect you. Notes: ________________________________________________ ________________________________________________ ________________________________________________ Total Score: ___/5