The Americans with Disabilities Act: The Federal Transit Administration's Letters of Findings and Compliance Assessments (2007)

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I-2 TABLE OF CONTENTS REGIONAL ............................................................................................................................................... I-5 LETTERS OF FINDINGS........................................................................................................... I-5 REGION I—BOSTON.................................................................................................... I-5 REGION II—NEW YORK.............................................................................................. I-6 REGION III—PHILADELPHIA.................................................................................... I-7 REGION IV—ATLANTA ............................................................................................. I-12 REGION V—CHICAGO............................................................................................... I-16 REGION VI—DALLAS/FORT WORTH ..................................................................... I-19 REGION VII—KANSAS CITY .................................................................................... I-21 REGION VIII—DENVER ............................................................................................ I-21 REGION IX—SAN FRANCISCO ................................................................................ I-22 REGION X—SEATTLE ............................................................................................... I-28 COMPLIANCE ASSESSMENT FINAL REPORTS................................................................ I-30 REGION IV—ATLANTA ............................................................................................. I-30 REGION V—CHICAGO............................................................................................... I-30 ALPHABETICAL LIST OF ADA DECISIONS .................................................................................... I-31 LETTERS OF FINDINGS......................................................................................................... I-31 COMPLIANCE REVIEW FINAL REPORTS .......................................................................... I-55 SUBJECT AND ISSUE INDEX ............................................................................................................ I-56 LETTERS OF FINDINGS......................................................................................................... I-56 ACCESSIBLE FACILITIES AND EQUIPMENT ...................................................... I-56 ACCESSIBLE INFORMATION .................................................................................. I-56 ADA COORDINATOR.................................................................................................. I-57 ALCOHOLISM ............................................................................................................. I-57 ANXIETY ATTACKS ................................................................................................... I-57 ASSISTANCE WITH PERSONAL ITEMS………………………………….................. I-57 BICYCLES .................................................................................................................... I-57 BUS SHELTERS AND STOPS.................................................................................... I-57 CAPACITY CONSTRAINTS........................................................................................ I-58 COMMUTER BUS SERVICE...................................................................................... I-58 COMMUTER RAIL SERVICE .................................................................................... I-59 COMPANION RIDES .................................................................................................. I-59 COMPLAINTS ............................................................................................................. I-59 Timeliness ........................................................................................................ I-59 COMPLIANCE ASSESSMENTS ................................................................................ I-60 CONTRACTED SERVICE........................................................................................... I-65 COORDINATED SERVICE......................................................................................... I-66 CURB CUTS ................................................................................................................. I-66 DAMAGES .................................................................................................................... I-66 DEFINITION OF COMMON WHEELCHAIR ........................................................... I-66 DEFINITION OF COMPLEMENTARY PARATRANSIT SERVICE ....................... I-67 DEFINITION OF DISABILITY................................................................................... I-67 DEMAND RESPONSE SERVICE............................................................................... I-68 DISCRIMINATION...................................................................................................... I-68 DISRUPTIVE BEHAVIOR .......................................................................................... I-68 DRIVER/DISPATCHER BEHAVIOR AND TRAINING............................................ I-68 ELECTRIC SCOOTERS .............................................................................................. I-74 ELEVATORS ............................................................................................................... I-74

I-3 EMERGENCY EXIT GATES....................................................................................... I-75 EQUIPMENT AND FACILITIES FAILURES ........................................................... I-75 FARES .......................................................................................................................... I-77 FIRST AID .................................................................................................................... I-78 HEARING IMPAIRMENT........................................................................................... I-78 HIV/AIDS ...................................................................................................................... I-78 INFORMATION REGARDING TRANSPORTATION SERVICES .......................... I-78 KEY RAIL STATIONS................................................................................................. I-79 LATE OR EARLY PICKUPS ....................................................................................... I-80 LIFT-EQUIPPED VEHICLES..................................................................................... I-82 LOCAL JURISDICTION.............................................................................................. I-82 MEDICAL EMERGENCY............................................................................................ I-83 MISSED OR PASSED UP RIDES............................................................................... I-83 OBESITY....................................................................................................................... I-84 ONE CAR PER TRAIN RULE..................................................................................... I-84 ORIGIN TO DESTINATION SERVICE ..................................................................... I-84 OVER THE ROAD BUSES.......................................................................................... I-85 PARATRANSIT ELIGIBILITY.................................................................................... I-85 Appeals ............................................................................................................. I-86 Conditional Eligibility..................................................................................... I-86 Denials ............................................................................................................. I-86 Recertification .................................................................................................. I-87 Suspensions...................................................................................................... I-88 Temporary Eligibility ...................................................................................... I-88 Three-Quarter Mile Corridor .......................................................................... I-88 Visitor Policies. ................................................................................................ I-89 PARATRANSIT PLANS............................................................................................... I-89 PARATRANSIT NO SHOWS....................................................................................... I-89 PARATRANSIT SERVICE RESPONSE TIMES AND SCHEDULING ................... I-90 One Hour Before or After Desired Trip........................................................... I-90 14 Days in Advance ......................................................................................... I-90 Next Day Service .............................................................................................. I-90 Same Day Service ............................................................................................ I-91 Subscription Service ........................................................................................ I-91 Telephone Reservations ................................................................................... I-92 Wheelchair Priority.......................................................................................... I-92 PARKING...................................................................................................................... I-92 PERSONAL CARE ATTENDANTS............................................................................ I-92 PRIORITY BOARDING ............................................................................................... I-93 PRIORITY SEATING................................................................................................... I-93 PRIVATE ENTITIES ................................................................................................... I-94 PUBLIC HEARINGS ................................................................................................... I-94 RAIL STATIONS AND PLATFORMS ........................................................................ I-94 REDUCTION IN SERVICE—Also See LOCAL JURISDICTION ............................ I-95 RESTROOMS ............................................................................................................... I-95 RETALIATION............................................................................................................. I-95 RETROFITTING .......................................................................................................... I-96 ROUTE ELIMINATION—Also see LOCAL JURISDICTION .................................. I-96 SAFETY ........................................................................................................................ I-96 SECUREMENT SYSTEMS ......................................................................................... I-96 Driver Assistance ............................................................................................. I-96 Securement Location ....................................................................................... I-98 Side-Facing Wheelchairs................................................................................. I-98

I-4 Wheelchair Tie Downs ..................................................................................... I-98 SERVICE ANIMALS.................................................................................................... I-99 SERVICE CHANGES AND REDUCTIONS............................................................... I-99 SCHOOL BUS SERVICE........................................................................................... I-100 SEATBELTS ............................................................................................................... I-100 SETTLEMENT AGREEMENTS ............................................................................... I-100 SIGNAGE.................................................................................................................... I-100 SMOKING POLICIES................................................................................................ I-100 STANDBYS ................................................................................................................ I-101 STOP ANNOUNCEMENTS ...................................................................................... I-101 SPECIAL ACCOMMODATION ................................................................................ I-102 SPECIALIZED TRANSPORTATION ....................................................................... I-102 TAXICABS .................................................................................................................. I-102 TRANSFERS............................................................................................................... I-103 TRANSIT BOARD MEMBERSHIP........................................................................... I-103 TRAVEL TRAINING.................................................................................................. I-103 TRIP DENIALS .......................................................................................................... I-103 TRIP LENGTH ........................................................................................................... I-104 TRIP PURPOSE ......................................................................................................... I-104 TROLLEYS ................................................................................................................. I-104 VISUAL IMPAIRMENT............................................................................................. I-104 COMPLIANCE ASSESSMENTS ........................................................................................................ I-105 Central Florida Regional Transportation Authority, FL, May 25–28, 1999 ....................... I-105 Issues: Stop Announcements, Vehicle/Passenger Identification, Visual Impairment Central Midlands Council of Governments, SC, July 13–16, 1999 ...................................... I-105 Issues: Paratransit Service Assessment Chicago Transit Authority, IL, July 31, 2000........................................................................ I-105 Issues: Paratransit Service Assessment Jacksonville Transportation Authority, FL, May 30, 2000................................................... I-105 Issues: Paratransit Service Assessment Miami-Dade Transit Authority, FL, September 26, 1998..................................................... I-105 Issues: Stop Announcements, Route Identification