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I-56 SUBJECT AND ISSUE INDEX LETTERS OF FINDINGS ACCESSIBLE FACILITIES AND EQUIPMENT City of Davenport, IA, Complaint No. 96008, February 26, 1997 ........................................................140 City of Davenport, IA, Complaint No. 96008, August 21, 1997............................................................237 City of West Hollywood, CA, Complaint No. 96043, May 3, 1997........................................................178 Greyhound Bus Lines, FL, Complaint No. 96075, January 8, 1997 ......................................................65 Long Island Railroad, NY, Complaint No. 92078, March 31, 1997 ......................................................120 Long Island Railroad, NY, Complaint No. 99080, February 28, 2002 ...............................................1214 Marthaâs Vineyard Transit Authority, MA, Complaint No. 95096, February 26, 1997........................88 Massachusetts Bay Transportation Authority, MA, Complaint No. 96142, March 27, 1998.............421 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 New Hampshire Department of Transportation, NH, Complaint No. 95007, February 27, 1997.......91 New York City Transit Authority, NY, Complaint No. 96026, April 10, 1997 ....................................137 Regional Transportation Council, WA, Complaint Nos. 98145 and 98253, December 30, 1999........647 Washington Metropolitan Area Transit Authority, DC, Complaint No. 95183, July 25, 1997 ..........203 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99149, September 2, 1999 ..................................................................................................................................593 ACCESSIBLE INFORMATION Access Services, Incorporated, CA, Complaint No. 96189, May 27, 1999............................................562 New York Metropolitan Transit Authority, Long Island Bus, NY, Complaint No. 00060, May 31, 2000............................................................................................................................................737 Pioneer Valley Transit Authority, MA, Complaint No. 96115, December 1, 1996................................37 Sacramento Regional Transit District, CA, Complaint No. 98031, March 23, 1999...........................529
I-57 ADA COORDINATOR Louisiana Consolidated Government, LA, Complaint No. 97104, April 13, 1999...............................536 ALCOHOLISM New York City Transit Authority, NY, Complaint No. 97126, December 24, 1997............................314 ANXIETY ATTACKS San Diego Metropolitan Transit Development Board, CA, Complaint No. 99117, April 15, 2002.........................................................................................................................................1230 ASSISTANCE WITH PERSONAL ITEMS City of Oakland, CA, Complaint No. 96073, July 17, 1996.....................................................................11 Greater Colorado Springs Transportation Company, CO, Complaint No. 94157, May 2, 1997.........175 Intercity Transit, WA, Complaint No. 95184, December 8, 1996...........................................................56 Maryland Transit Administration, MD, Complaint No. 99096, December 31, 2003 ........................1470 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96153, March 17, 1997 ......100 BICYCLES Albuquerque Transit Department, NM, Complaint No. 98265, December 10, 1998 ..........................503 BUS SHELTERS AND STOPS Birmingham-Jefferson County Transit Authority, AL, Complaint No. 98250, August 26, 2002.....1295 Central Oklahoma Transportation and Parking Authority, OK, Complaint No. 00-0329, February 4, 2002....................................................................................................................................1163 City of Oceanside, CA, Complaint No. 97004, March 31, 1997 ............................................................135 Pinellas Suncoast Transportation Authority, FL, Complaint No. 99054, May 14, 1999....................546 Port Authority of Allegheny County, PA, Complaint No. 98095, March 31, 2000 ..............................708
I-58 San Francisco Municipal Railway, CA, Complaint No. 00317, January 22, 2002 ............................1140 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 Utah Transit Authority, UT, Complaint No. 00-0263, January 31, 2001............................................868 CAPACITY CONSTRAINTS Access Services Incorporated, CA, Complaint No. 99015, February 27, 2001 ....................................880 Capital District Transportation Authority, NY, Complaint No. 97253, May 21, 1998.......................467 Greater Waterbury Transit District, CT, Complaint No. 97012, August 6, 1997 ...............................213 Louisiana Consolidated Government, LA, Complaint No. 96208, May 21, 1998 ................................456 Louisiana Consolidated Government, LA, Complaint No. 97104, April 13, 1999...............................536 Massachusetts Bay Transportation Authority, MA, Complaint No. 96142, March 27, 1998.............421 Memphis Area Transit Authority, TN, Complaint No. 97255, December 28, 2000 ............................837 New York City Transit Authority, NY, Complaint No. 94125, March 10, 1998..................................404 Orange County Transit Authority, CA, Complaint No. 98189, October 13, 1999...............................629 Port Authority of Allegheny County, PA, Complaint No. 00-0215, June 30, 2000..............................755 Santa Barbara Metropolitan Transit District, CA, Complaint No. 00003, June 30, 2000 .................761 Suffolk County Transit, NY, Complaint No. 99044, June 28, 2001 ...................................................1025 Transit Authority of River City, KY, Complaint No. 96054, November 29, 1997 ...............................291 COMMUTER BUS SERVICE Cobb Community Transit, GA, Complaint No. 97131, February 12, 1998..........................................377 Loveland, OH, Case No. 00008, February 29, 2000 ..............................................................................704 Maryland Transit Administration, MD, Complaint No. 98210, December 2, 2003 ..........................1452 Metropolitan Transit Authority, TX, Complaint No. 97274, July 23, 1999.........................................574
I-59 COMMUTER RAIL SERVICE Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97127, March 19, 1997 ........................................................................................................................................103 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97073, June 10, 1997 ...........................................................................................................................................195 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97120, August 14, 1997 .......................................................................................................................................235 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97148, August 2, 1997 .........................................................................................................................................245 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97284, December 31, 1997...................................................................................................................................325 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 98052, May 7, 1998..............................................................................................................................................438 Northwestern Indiana Commuter Transit District, IN, Complaint No. 97052, January 13, 1998 .....................................................................................................................................335 COMPANION RIDES Gary Public Transportation Corporation, IN, Complaint No. 01-0249, October 13, 2004................1542 Maryland Transit Administration, MD, Complaint No. 99096, December 31, 2003 ........................1470 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 Pioneer Valley Transit Authority, MA, Complaint No. 96115, December 1, 1996................................37 COMPLAINTS Dallas Area Rapid Transit, TX, Complaint No. 95200, February 20, 1997...........................................82 Dallas Area Rapid Transit, TX, Complaint No. 96023, March 27, 1997..............................................114 Metro-North Commuter Railroad, NY, Complaint No. 92080, March 4, 1998....................................397 New Jersey Transit Corporation, NJ, Complaint No. 95069, September 3, 1998...............................479 Riverside Transit Agency, CA, Complaint No. 00-0346, June 11, 2003.............................................1409 Timeliness City of Santa Monica, CA, Complaint No. 99066, September 2, 1999 .................................................596
I-60 Metropolitan Transit Authority, TN, Complaint No. 98099, May 21, 1998 ........................................465 COMPLIANCE ASSESSMENTS Access Services Incorporated, CA, Complaint No. 00-0312, September 10, 2002.............................1301 Access Services Incorporated, CA, Complaint No. 01-0246, September 10, 2002.............................1303 Access Services Incorporated, CA, Complaint No. 01-0135, September 10, 2002.............................1311 Access Services Incorporated, CA, Complaint No. 01-0143, September 16, 2002.............................1332 Access Services Incorporated, CA, Complaint No. 02-0092, September 26, 2002.............................1334 Access Services Incorporated, CA, Complaint No. 02-0094, September 26, 2002.............................1336 Access Services Incorporated, CA, Complaint No. 01-0239, January 27, 2003.................................1364 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0012, January 15, 2002 ...................................................................................................................................1076 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0013, January 15, 2002 ...................................................................................................................................1078 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0020, January 15, 2002 ..................................................................................................................................1080 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0027, January 15, 2002 ..................................................................................................................................1082 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0028, January 15, 2002 ..................................................................................................................................1084 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0031, January 15, 2002 ..................................................................................................................................1086 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0046, January 15, 2002 ..................................................................................................................................1088 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0059, January 15, 2002 ..................................................................................................................................1090 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0083, January 15, 2002 ..................................................................................................................................1092 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 01-0146, May 23, 2002..........................................................................................................................................1255 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 02-00013, September 16, 2002 ..............................................................................................................................1330
I-61 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 02-00012, December 19, 2002 ................................................................................................................................1356 Bi-State Development Authority, MO, Complaint No. 000378, January 15, 2002 ...........................1074 Bi-State Development Authority, MO, Complaint No. 000385, January 16, 2002 ...........................1109 Bi-State Development Authority, MO, Complaint No. 000398, January 16, 2002 ...........................1113 Bi-State Development Authority, MO, Complaint No. 010183, February 13, 2002..........................1177 Bi-State Development Authority, MO, Complaint No. 02-0016, September 10, 2002......................1298 Broward County Transit, FL, Complaint No. 01-0179, September 10, 2002 ....................................1307 Butte County Transit, CA, Complaint No. 99305, September 16, 2002 ............................................1327 Capital Area Transit Authority, MI, Complaint No. 94016, February 28, 2002...............................1222 Central Florida Regional Transportation Authority, FL, Complaint No. 00053, June 27, 2001 .......936 Central Florida Regional Transportation Authority, FL, Complaint No. 97048, June 27, 2001 .......952 Central Florida Regional Transportation Authority, FL, Complaint No. 97040, June 28, 2001 .....1033 Central Florida Regional Transportation Authority, FL, Complaint No. 000372, January 16, 2002 ...................................................................................................................................1111 Central Midlands Council of Governments, SC, Complaint No. 00-0234, June 27, 2001...................954 Central Midlands Council of Governments, SC, Complaint No. 99168, April 27, 2001 .....................914 Central Midlands Council of Governments, SC, Complaint No. 98252, April 27, 2001 .....................917 Central Midlands Council of Governments, SC, Complaint No. 92011, June 27, 2001......................934 Chicago Transit Authority, IL, Complaint No. 02-0019, September 10, 2002 ..................................1305 Chicago Transit Authority, IL, Complaint No. 00-0225, June 27, 2001 ..............................................950 Chicago Transit Authority, IL, Complaint No. 98278, January 25, 2002..........................................1153 City of Detroit Department of Transportation, MI, Complaint No. 96047, June 27, 2001.................774 City of Detroit Department of Transportation, MI, Complaint No. 00040, July 10, 2001................1057 City of Detroit Department of Transportation, MI, Complaint No. 010095, September 18, 2001 .............................................................................................................................1064 City of Detroit Department of Transportation, MI, Complaint No. 05-0039, February 22, 2005 ................................................................................................................................1569
I-62 City of Gainesville Regional Transit Authority, FL, Complaint No. 00023, August 19, 2002 .........1284 City of Gainesville Regional Transit Authority, FL, Complaint No. 00-024, August 19, 2002 ........1286 City of Gainesville Regional Transit Authority, FL, Complaint No. 99220, August 19, 2002 .........1288 City of Gainesville Regional Transit Authority, FL, Complaint No. 00039, December 16, 2002 ...............................................................................................................................1350 Greater Cleveland Regional Transit Authority, OH, Complaint No. 98017, June 27, 2001 ..............964 Maryland Transit Administration, MD, Complaint No. 00-0300, May 30, 2001 ................................930 Maryland Transit Administration, MD, Complaint No. 99235, May 30, 2001 ...................................932 Maryland Transit Administration, MD, Complaint No. 00020, January 15, 2002...........................1094 Maryland Transit Administration, MD, Complaint No. 000297, January 15, 2002.........................1096 Maryland Transit Administration, MD, Complaint No. 000298, January 15, 2002.........................1098 Maryland Transit Administration, MD, Complaint No. 000299, January 15, 2002.........................1100 Maryland Transit Administration, MD, Complaint No. 000407, January 15, 2002.........................1102 Maryland Transit Administration, MD, Complaint No. 010061, January 15, 2002.........................1104 Maryland Transit Administration, MD, Complaint No. 010086, January 15, 2002.........................1106 Maryland Transit Administration, MD, Complaint No. 00017, February 13, 2002 .........................1179 Maryland Transit Administration, MD, Complaint No. 01-0007, February 28, 2002 ......................1210 Maryland Transit Administration, MD, Complaint No. 02-0015, April 22, 2002 .............................1234 Maryland Transit Administration, MD, Complaint No. 02-0015, March 10, 2004...........................1492 Maryland Transit Administration, MD, Complaint No. 03-0207, March 17, 2004...........................1494 Massachusetts Bay Transit Authority, MA, Complaint No. 98112, June 18, 2001 ..........................1051 Memphis Area Transit Authority, TN, Complaint No. 99243, June 28, 2001...................................1035 Memphis Area Transit Authority, TN, Complaint No. 00-0406, June 28, 2001 ...............................1039 Memphis Area Transit Authority, TN, Complaint No. 00-0401, February 19, 2002 ........................1183 METRO, MO, Complaint No. 04-0029, March 3, 2005........................................................................1571 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 99159, June 27, 2001...............948 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 00006, February 28, 2002 .....1208
I-63 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 010152, October 2, 2002........1338 Miami-Dade Transit Agency, FL, Complaint No. 96051, June 28, 2001 ...........................................1023 Milwaukee County Transit System, WI, Complaint No. 000228, February 26, 2002.......................1202 Milwaukee County Transit System, WI, Complaint No. 98267, February 28, 2002.........................1212 Milwaukee County Transit System, WI, Complaint No. 99173-99140, February 28, 2002 .............1217 New York City Transit Authority, NY, Complaint No. 01-0142, February 4, 2002..........................1159 Palm Beach County Surface Transportation Department, FL, Complaint No. 96136, June 27, 2001 ...........................................................................................................................................938 Palm Beach County Surface Transportation Department, FL, Complaint No. 96137, June 27, 2001 ...........................................................................................................................................940 Palm Beach County Surface Transportation Department, FL, Complaint No. 96138, June 27, 2001 ...........................................................................................................................................942 Palm Beach County Surface Transportation Department, FL, Complaint No. 96139, June 27, 2001 ...........................................................................................................................................944 Palm Beach County Surface Transportation Department, FL, Complaint No. 96140, June 27, 2001 ...........................................................................................................................................946 Palm Beach County Surface Transportation Department, FL, Complaint No. 02-0017, May 23, 2002..........................................................................................................................................1263 Pioneer Valley Transit Authority, MA, Complaint No. 98139, June 27, 2001 ....................................980 Pioneer Valley Transit Authority, MA, Complaint No. 01-0186, January 9, 2002 ...........................1070 Regional Transit District, CO, Complaint No. 00063, June 28, 2001 ................................................1037 Riverside Transit Agency, CA, Complaint No. 02-0018, January 28, 2004.......................................1484 Riverside Transit Agency, CA, Complaint No. 02-0020, January 28, 2004.......................................1486 Riverside Transit Agency, CA, Complaint No. 03-0038, January 28, 2004.......................................1488 Riverside Transit Agency, CA, Complaint No. 03-0039, January 28, 2004.......................................1490 San Francisco Municipal Railway, CA, Complaint No. 02-0100, January 28, 2004 .........................1480 San Francisco Municipal Railway, CA, Complaint No. 02-0102, January 28, 2004 .........................1482 San Francisco Municipal Railway, CA, Complaint No. 02-0003, January 28, 2004 .........................1476 Southeastern Pennsylvania Transit Authority, PA, Complaint No. 00-004, September 16, 2002 ..............................................................................................................................1322
I-64 Suburban Mobility Authority for Regional Transportation, MI, Complaint No. 00-0016, June 9, 2005 ...........................................................................................................................................1573 Toledo Area Regional Transit Authority, OH, Complaint No. 99265, April 11, 2001.........................905 Toledo Area Regional Transit Authority, OH, Complaint No. 99266, April 11, 2001.........................908 Toledo Area Regional Transit Authority, OH, Complaint No. 99270, May 16, 2001..........................922 Toledo Area Regional Transit Authority, OH, Complaint No. 02-0017, September 10, 2002 ..........1309 Toledo Area Regional Transit Authority, OH, Complaint No. 02-0099, September 10, 2002 ..........1316 Transportation District Commission of Hampton Roads, VA, Complaint No. 98164, June 28, 2001 ...........................................................................................................................................982 Transportation District Commission of Hampton Roads, VA, Complaint No. 98166, June 28, 2001 ...........................................................................................................................................986 Transportation District Commission of Hampton Roads, VA, Complaint No. 98167, June 28, 2001 ...........................................................................................................................................988 Transportation District Commission of Hampton Roads, VA, Complaint No. 98168, June 28, 2001 ...........................................................................................................................................991 Transportation District Commission of Hampton Roads, VA, Complaint No. 98169, June 28, 2001 ...........................................................................................................................................993 Transportation District Commission of Hampton Roads, VA, Complaint No. 98170, June 28, 2001 ...........................................................................................................................................995 Transportation District Commission of Hampton Roads, VA, Complaint No. 98171, June 28, 2001 ...........................................................................................................................................998 Transportation District Commission of Hampton Roads, VA, Complaint No. 98172, June 28, 2001 .........................................................................................................................................1000 Transportation District Commission of Hampton Roads, VA, Complaint No. 98173, June 28, 2001 .........................................................................................................................................1002 Transportation District Commission of Hampton Roads, VA, Complaint No. 98174, June 28, 2001 .........................................................................................................................................1004 Transportation District Commission of Hampton Roads, VA, Complaint No. 98175, June 28, 2001 .........................................................................................................................................1006 Transportation District Commission of Hampton Roads, VA, Complaint No. 98176, June 28, 2001 .........................................................................................................................................1008 Transportation District Commission of Hampton Roads, VA, Complaint No. 98177, June 28, 2001 .........................................................................................................................................1010
I-65 Transportation District Commission of Hampton Roads, VA, Complaint No. 98178, June 28, 2001 .........................................................................................................................................1012 Transportation District Commission of Hampton Roads, VA, Complaint No. 98180, June 28, 2001 .........................................................................................................................................1014 Transportation District Commission of Hampton Roads, VA, Complaint No. 98182, February 4, 2002....................................................................................................................................1161 Transportation District Commission of Hampton Roads, VA, Complaint No. 98183, June 28, 2001 .........................................................................................................................................1016 Transportation District Commission of Hampton Roads, VA, Complaint No. 98184, June 28, 2001 .........................................................................................................................................1019 Transportation District Commission of Hampton Roads, VA, Complaint No. 98194, June 28, 2001 .........................................................................................................................................1021 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 96083, April 27, 2001...........................................................................................................................................920 Washington Metropolitan Area Transit Authority, DC, Complaint No. 010150, June 28, 2001 .....1031 Washington Metropolitan Area Transit Authority, DC, Complaint No. 01-0243, January 22, 2002 ...................................................................................................................................1126 Washington Metropolitan Area Transit Authority, DC, Complaint No. 01-0244, January 22, 2002 ...................................................................................................................................1130 CONTRACTED SERVICE Access Services Incorporated, CA, Complaint No. 00-0402, June 28, 2001.......................................1045 City of Lompoc, CA, Complaint No. 98221, February 29, 2000............................................................697 Maryland Transit Administration, MD, Complaint No. 98210, December 2, 2003 ..........................1452 Massachusetts Bay Transportation Authority, MA, Complaint No. 98118, December 30, 1999.......644 Prince Georgeâs County Department of Public Works, MD, Complaint No. 98283, December 5, 2002...................................................................................................................................1346 Transit Authority of Northern Kentucky, KY, Complaint No. 98020, March 13, 1998......................412 Transit Authority of Northern Kentucky, KY, Complaint No. 98019, February 12, 1998 .................371 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99304, October 30, 2000 ....808
I-66 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99169, December 28, 2000...................................................................................................................................826 COORDINATED SERVICE Kansas City Area Transportation Authority, MO, Complaint No. 94237, September 21, 1999 ........607 CURB CUTS City of Davenport, IA, Complaint No. 96008, April 10, 1997 ...............................................................140 City of Davenport, IA, Complaint No. 96008, August 21, 1997............................................................237 Port Authority of Allegheny County, PA, Complaint No. 02-0006, March 19, 2004.........................1499 DAMAGES Access Services Incorporated, CA, Complaint No. 96177, March 31, 1997 .........................................127 City of Oceanside, CA, Complaint No. 97004, March 31, 1997 ............................................................135 Tri-County Metropolitan Transportation District, OR, Complaint No. 95047, February 6, 1998 .....357 DEFINITION OF COMMON WHEELCHAIR Access Services Incorporated, CA, Complaint No. 99280, October 30, 2000 .......................................816 Adams County Senior Services, NE, Complaint No. 99236, April 28, 2000 ........................................734 Albuquerque Transit Department, NM, Complaint No. 98265, December 10, 1998 ..........................503 Central Florida Regional Transportation Authority, FL, Complaint No. 00-0302, October 30, 2000 ......................................................................................................................................818 City of Beaumont, CA, Complaint No. 99052, May 14, 1999................................................................544 City of Tecumseh, NE, Complaint No. 97197, February 10, 1999 .......................................................520 Metropolitan Evansville Transit System, IN, Complaint No. 010158, February 27, 2002 ..............1204 Phoenix Transit Service, AZ, Complaint No. 98230, September 8, 1999.............................................599 Port Authority of Allegheny County, PA, Complaint No. 00-0215, June 30, 2000..............................755
I-67 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92230, December 15, 1997...................................................................................................................................309 Space Coast Area Transit, FL, Complaint No. 97064, May 7, 1998.....................................................440 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 01-0030, January 7, 2002 .....................................................................................................................................1068 DEFINITION OF COMPLEMENTARY PARATRANSIT SERVICE Access Services Incorporated, CA, Complaint No. 98193, December 11, 1998 ...................................508 Brazos Transit District, TX, Complaint No. 97151, September 24, 1997............................................255 Cape Cod Regional Transit Authority, Complaint No. 95091, September 4, 2003 ...........................1428 City of Loveland Transit, CO, Complaint No. 010280, April 7, 2002.................................................1224 City Transit System, IA, Complaint No. 00-0284, February 28, 2001.................................................894 Ellwood City, PA, Complaint No. 96187, August 8, 1997 .....................................................................218 Long Beach Transit, CA, Complaint No. 01-0025, June 28, 2001......................................................1029 New York City Transit Authority, NY, Complaint No. 94215, March 10, 1998..................................404 Niagra Frontier Transportation Authority, NY, Complaint No. 97049, February 12, 1998 ..............373 OMNITRANS, CA, Complaint No. 97112, September 5, 1997.............................................................248 PACE Suburban Bus Division, IL, Complaint No. 95041, November 13, 1996 ....................................34 Pierce Transit, WA, Complaint No. 97032, February 19, 1998 ............................................................388 Southwest Ohio Regional Transit Authority, OH, Complaint No. 98113, November 24, 1998..........498 DEFINITION OF DISABILITY Access Services Incorporated, CA, Complaint No. 00011, October 30, 2000 .......................................812 Access Services Incorporated, CA, Complaint No. 00-0258, December 28, 2000 ................................831 Madison Metro Transit System, WI, June 4, 1996....................................................................................1 Metropolitan Transportation Authority, NY, Complaint No. 94213, September 11, 1996...................21 New York City Transit Authority, NY, Complaint No. 97126, December 24, 1997............................314
I-68 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96175, January 15, 1998 .....................................................................................................................................339 DEMAND RESPONSE SERVICE Coyote Run Transit, AZ, Complaint No. 98110, September 22, 1998..................................................487 San Joaquin Regional Transit District, CA, Complaint No. 95038, January 31, 2001.......................872 DISCRIMINATION Mountain Area Regional Transit Authority, CA, Complaint No. 99264, August 25, 2000 ................784 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 98090, December 30, 1999...................................................................................................................................655 DISRUPTIVE BEHAVIOR Antelope Valley Transit Authority, CA, Complaint No. 99064, September 23, 1999 .........................617 East Bay Paratransit Consortium, CA, Complaint No. 01-0134, February 4, 2003 .........................1375 Greater Waterbury Transit District, CT, Complaint No. 97012, August 6, 1997 ...............................213 King County Department of Metropolitan Services, WA, Complaint No. 94001, March 16, 1998 ........................................................................................................................................414 Manatee County Area Transit, FL, Complaint No. 98037, November 15, 1999 .................................637 Monterey-Salinas Transit, CA, Complaint No. 99207-TA, April 28, 2000 ..........................................732 Port Authority of Allegheny County, PA, Complaint No. 00-0322, February 28, 2001 ......................890 Prosser Rural Transit, WA, Complaint No. 97165, March 13, 1998 ....................................................408 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 Tri-County Metropolitan Transportation District, OR, Complaint No. 95047, February 6, 1998......................................................................................................................................357 DRIVER/DISPATCHER BEHAVIOR AND TRAINING Access Services Incorporated, CA, Complaint No. 96177, March 31, 1997 .........................................127 Access Services Incorporated, CA, Complaint No. 96146, April 29, 1997............................................169
I-69 Access Services Incorporated, CA, Complaint No. 97198, December 5, 1997 .....................................297 Access Services Incorporated, CA, Complaint No. 98006, May 13, 1999.............................................539 Access Services Incorporated, CA, Complaint No. 96189, May 27, 1999.............................................562 Access Services Incorporated, CA, Complaint No. 98261, July 31, 2000.............................................781 Access Services Incorporated, CA, Complaint No. 00030, October 30, 2000 .......................................812 Access Services Incorporated, CA, Complaint No. 99015, February 27, 2001 ....................................880 Access Services Incorporated, CA, Complaint No. 98208, October 2, 2002 .......................................1342 Alameda-Contra Costa County Transit, CA, Complaint No. 96077, July 24, 1996 ............................887 Albuquerque Transit Department, NM, Complaint No. 03-2336, April 29, 2004 .............................1507 Albuquerque Transit Department, NM, Complaint No. 04-0032, June 3, 2004 ...............................1510 Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Black and White Cabs, VA, Complaint No. 96123, March 5, 1997 ........................................................97 Bloomington Public Transportation Corporation, IN, Complaint No. 97078, March 2, 1998 ............395 Capital Area Transportation Authority, MI, Complaint No. 03-0119, August 9, 2004 ....................1529 Central Florida Regional Transportation Authority, FL, Complaint No. 99170, April 28, 2000.......728 Chatham Area Transit Authority, GA, Complaint No. 00-0319, February 19, 2002........................1185 Chattanooga Area Regional Transit Authority, TN, Complaint No. 98048, November 3, 1998 ........489 Chicago Transit Authority, IL, Complaint No. 98260, November 13, 2003 ......................................1444 City of Greensboro Transit Authority, NC, Complaint No. 99151, July 31, 2000...............................764 City of Lompoc, CA, Complaint No. 98221, February 29, 2000............................................................697 City of Phoenix Public Transit, AZ, Complaint No. 01-0085, August 12, 2002.................................1276 City of Santa Monica, Big Blue Bus, CA, Complaint No. 99066, September 2, 1999 .........................596 City of Tucson, AZ, Complaint No. 98225, May 27, 1999 .....................................................................559 Coastal Rapid Public Transit Authority, SC, Complaint No. 99298, February 4, 2002 ...................1173 Connecticut Transit Authority, CT, Complaint No. 98242, July 23, 1999 ..........................................577 Dallas Area Rapid Transit, TX, Complaint No. 96065, December 24, 1997........................................316
I-70 Dallas Area Rapid Transit, TX, Complaint No. 97041, December 24, 1997........................................323 Dallas Area Rapid Transit, TX, Complaint No. 98023, May 13, 1998 .................................................447 Dallas Area Rapid Transit, TX, Complaint No. 98022, December 30, 1999........................................651 Dallas Area Rapid Transit, TX, Complaint No. 00-0212, February 4, 2002......................................1165 Dallas Area Rapid Transit, TX, Complaint No. 95037, April 23, 1997................................................148 Dallas Area Rapid Transit, TX, Complaint No. 94194, February 17, 1998.........................................379 East Bay Paratransit Consortium, CA, Complaint No. 010134, February 4, 2003 ..........................1375 East Volusia Transportation Authority, FL, Complaint No. 96200, July 3, 1997 ..............................200 Fresno Area Express, CA, Complaint No. 000230, February 28, 2002..............................................1206 Fresno Area Express, CA, Complaint No. 97113, April 28, 2003.......................................................1401 Glendale Beeline Transit, CA, Complaint No. 97042, February 25, 1998...........................................392 Greyhound Bus Lines, FL, Complaint No. 96075, January 8, 1997 ......................................................65 Island Transit, TX, Complaint No. 02-0199, December 2, 2004.........................................................1558 Jacksonville Transportation Authority, FL, Complaint No. 02-0084, March 12, 2003 ....................1387 Kansas City Area Transportation Authority, MO, Complaint No. 94237, September 21, 1999 ........607 Kansas City Area Transportation Authority, MO, Complaint No. 00-0280, January 24, 2002.......1144 Louisiana Consolidated Government, LA, Complaint No. 96208, May 21, 1998 ................................456 Long Island Railroad, NY, Complaint No. 92078, March 31, 1997 ......................................................120 Long Island Railroad, NY, Complaint No. 99198, June 28, 2001.......................................................1029 Long Island Railroad, NY, Complaint No. 99080, February 28, 2002 ...............................................1214 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 95176, March 31, 1997 ........................................................................................................................................130 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 95040, January 23, 1998 .....................................................................................................................................346 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 99057, September 23, 1999 ................................................................................................................................619 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 99002, May 23, 2002..........................................................................................................................................1257
I-71 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 01-0189, November 8, 2004 ..................................................................................................................................1549 Madison Metro Transit System, WI, June 4, 1996....................................................................................1 Maryland Transit Administration, MD, Complaint No. 02-0090, January 28, 2004........................1478 Maryland Transit Administration, MD, Complaint No. 04-0033, September 8, 2004......................1538 Mass Transportation Authority of Flint, MI, Complaint No. 96095, January 30, 1997.......................72 Massachusetts Bay Transportation Authority, MA, Complaint No. 96169, March 27, 1997.............117 Massachusetts Bay Transportation Authority, MA, Complaint No. 97153, May 8, 1998 ..................444 Memphis Area Transit Authority, TN, Complaint No. 97255, December 28, 2000 ............................837 Metro-Dade Transit Agency, FL, Complaint No. 96133, March 3, 1997 ...............................................94 Metro-North Commuter Railroad, NY, Complaint No. 92080, March 4, 1998....................................397 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96094, October 24, 1996............32 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96057, August 6, 1997.............209 Metropolitan Transportation Authority, NY, Complaint No. 96120, September 13, 1996...................25 Milwaukee County Transit System, WI, Complaint No. 99043, July 31, 2000...................................777 Milwaukee County Transit System, WI, Complaint No. 99173-99140, February 28, 2002 .............1212 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 New Jersey Transit Corporation, NJ, Complaint No. 95165, February 12, 1998 ...............................367 New Jersey Transit Corporation, NJ, Complaint No. 95069, September 3, 1998...............................479 New York City Transit Authority, NY, Complaint No. 99274, January 22, 2002.............................1138 New York City Transit Authority, NY, Complaint No. 010142, February 26, 2002.........................1200 Niagra Frontier Transportation Authority, NY, Complaint No. 00012, May 31, 2000 ......................373 North Slope Borough, AK, Complaint No. 02-0093, June 16, 2004 ...................................................1516 Northwestern Indiana Commuter Transit District, IN, Complaint No. 97052, January 13, 1998 .....................................................................................................................................335 PACE Suburban Bus Division, IL, Complaint No. 95041, November 13, 1996 ....................................34 Phoenix Transit System, AZ, Complaint No. 97057, February 12, 1998.............................................375 Pinellas Suncoast Transit Authority, FL, Complaint No. 96058, December 1, 1996............................52
I-72 Port Authority of Allegheny County, PA, Complaint No. 99102, February 4, 2000 ...........................682 Regional Transit Authority, LA, Complaint No. 99081, January 17, 2002 .......................................1115 Regional Transit Authority, LA, Complaint No. 01-0024, August 12, 2002......................................1280 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 00-0409, February 4, 2002....................................................................................................................................1167 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 01-0097, February 4, 2002....................................................................................................................................1169 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 99050, December 19, 2002.................................................................................................................................1352 Regional Transportation District, CO, Complaint No. 96060, July 24, 1996 ........................................16 Regional Transportation District, CO, Complaint No. 97206, May 23, 2001 ....................................1037 Riverside Transit Authority, CA, Complaint No. 96414, June 2, 1997................................................192 Riverside Transit Agency, CA, Complaint No. 93583, November 10, 1997.........................................273 Sacramento Regional Transit District, CA, Complaint No. 97193, May 21, 1998 ..............................461 San Diego Metropolitan Transit Development Board, CA, Complaint No. 99117, April 15, 2002 ........................................................................................................................................1230 San Diego Metropolitan Transit System, CA, Complaint No. 01-0251, July 29, 2004 .....................1527 San Francisco Bay Area Transit District, CA, Complaint No. 97088, February 17, 1998 .................382 San Francisco Municipal Railway, CA, Complaint No. 96078, December 19, 1996..............................58 San Mateo County Transit District, CA, Complaint No. 95143, November 26, 1997.........................286 Santa Barbara Metropolitan Transit District, CA, Complaint No. 97008, October 4, 1997 ..............262 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ................152 Santa Clara Valley Transportation Authority, CA, Complaint No. 97089, January 19, 2000...........671 Santa Monica Municipal Bus Lines, CA, Complaint No. 97039, March 10, 1998...............................401 South Bend Public Transportation Corporation, IN, Complaint No. 00-0237, May 23, 2002..........1259 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92209, March 31, 1997 .......................................................................................................................................124 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92219, April 23, 1997...........................................................................................................................................145
I-73 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 94130, May 6, 1997..............................................................................................................................................181 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 95106, May 6, 1997..............................................................................................................................................184 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92226, May 8, 1997..............................................................................................................................................187 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92225, June 13, 1997 ...........................................................................................................................................197 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96159, August 14, 1997 ......................................................................................................................................220 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92230, December 15, 1997...................................................................................................................................309 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 00045, July 31, 2000 ............................................................................................................................................769 Southwest Ohio Regional Transit Authority, OH, Complaint No. 97145, May 7, 1998 .....................442 Sun Tran, AZ, Complaint No. 99202, March 24, 2003 ........................................................................1392 Toledo Area Regional Transit Administration, OH, Complaint No. 97128, December 15, 1997 .......305 Toledo Area Regional Transit Authority, OH, Complaint No. 99267, August 28, 2000 .....................786 Toledo Area Regional Transit Authority, OH, Complaint No. 99268, April 11, 2001.........................911 Toledo Area Regional Transit Authority, OH, Complaint No. 99270, May 16, 2001..........................922 Transit Authority of River City, KY, Complaint No. 96054, November 29, 1997 ...............................291 Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 Tri-County Metropolitan Transportation District, OR, Complaint No. 95146, August 28, 1997 .......................................................................................................................................241 Tri-County Metropolitan Transportation District, OR, Complaint No. 95047, February 6, 1998......................................................................................................................................357 Tri-County Metropolitan Transportation District, OR, Complaint No. 97259, December 11, 1998...................................................................................................................................505 Twin Cities Area Transportation Authority, MI, Complaint No. 97094, March 16, 1998..................416 Utah Transit Authority, UT, Complaint No. 00047, December 28, 2000 ............................................821 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96153, March 17, 1997 ......100
I-74 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97076, September 24, 1997 .................................................................................................................................253 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99304, October 30, 2000 ......................................................................................................................................808 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97095, October 2, 2002 .....................................................................................................................................1340 Washington State Ferries, WA, Complaint No. 98247, February 29, 2000.........................................702 Worcester Regional Transportation Authority, MA, Complaint Nos. 96196 and 96197, February 29, 2000....................................................................................................................................700 Worcester Regional Transportation Authority, MA, Complaint No. 00038, August 12, 2002 .........1272 ELECTRIC SCOOTERS Adams County Senior Services, NE, Complaint No. 99236, April 28, 2000 ........................................734 Capital Area Transportation Authority, MI, Complaint No. 03-0119, August 9, 2004 ....................1529 Central Florida Regional Transportation Authority, FL, Complaint No. 00-0302, October 30, 2000 ......................................................................................................................................818 Centre Area Transportation Authority, PA, Complaint No. 99088, June 28, 2001 ..........................1043 City and County of Honolulu, HI, Complaint No. 99036, February 2, 2000 .......................................678 City of Phoenix Public Transit, AZ, Complaint No. 01-0085, August 12, 2002.................................1276 City of Tucson, AZ, Complaint No. 97171, May 31, 2000 .....................................................................740 Mountain Area Regional Transit Authority, CA, Complaint No. 00056, January 22, 2002 ............1133 Toledo Area Regional Transit Authority, OH, Complaint No. 99268, April 11, 2001.........................905 ELEVATORS New York City Transit Authority, NY, Complaint No. 010142, February 26, 2002.........................1200 San Francisco Municipal Railway, CA, Complaint No. 000374, June 27, 2001 ..................................978 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99040, June 30, 2000 .........751
I-75 EMERGENCY EXIT GATES Washington Metropolitan Area Transit Authority, DC, Complaint No. 99263, January 31, 2001 .....................................................................................................................................855 EQUIPMENT AND FACILITIES FAILURES Access Services Incorporated, CA, Complaint No. 96086, September 17, 1996 ....................................29 Alameda-Contra Costa County Transit, CA, Complaint No. 96077, July 24, 1996 ..............................18 Albuquerque Transit Department, NM, Complaint No. 03-2336, April 29, 2004⦠.........................1507 Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Chattanooga Area Regional Transit Authority, TN, Complaint No. 98048, November 3, 1998 ........489 Chicago Transit Authority, IL, Complaint No. 98249, October 30, 2000.............................................814 Chicago Transit Authority, IL, Complaint No. 010149, May 21, 2003 ..............................................1405 Chicago Transit Authority, IL, Complaint No. 02-0007, August 16, 2004 ........................................1534 City of Detroit Department of Transportation, MI, Complaint No. 96047, July 31, 2000..................774 City of Hickory Transit, NC, Complaint No. 03-0163, July 15, 2004.................................................1521 City of Tucson, AZ, Complaint No. 97171, May 31, 2000 .....................................................................559 Columbus Metro Transit, GA, Complaint Nos. 00046 and 000304, May 15, 2002 ...........................1252 East Bay Paratransit Consortium, CA, Complaint No. 01-0134, February 4, 2003 .........................1375 East Volusia Transportation Authority, FL, Complaint No. 96200, July 3, 1997 ..............................200 Gary Public Transportation Corporation, IN, Complaint No. 01-0249, October 13, 2004................1542 Glendale Beeline Transit, CA, Complaint No. 97042, February 25, 1998...........................................392 Island Transit, TX, Complaint No. 02-0199, December 2, 2004.........................................................1558 Jacksonville Transportation Authority, FL, Complaint No. 02-0084, March 12, 2003 ....................1387 Kansas City Area Transportation Authority, MO, Complaint No. 94237, September 21, 1999 ........607 Long Island Railroad, NY, Complaint No. 99080, February 28, 2002 ...............................................1214 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 95176, March 31, 1997 ........................................................................................................................................130
I-76 Mass Transportation Authority of Flint, MI, Complaint No. 96095, January 30, 1997.......................72 Memphis Area Transit Authority, TN, Complaint No. 97255, December 28, 2000 ............................837 Metro-Dade Transit Authority, FL, Complaint No. 99118, February 10, 2000 ..................................687 Metro-North Commuter Railroad, NY, Complaint No. 92080, March 4, 1998....................................397 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96094, October 24, 1996............32 Metropolitan Transit Authority, TN, Complaint No. 01-0026, April 15, 2003..................................1396 Metropolitan Transit Authority, TX, Complaint No. 96074, July 24, 1996...........................................14 Metropolitan Transportation Authority, NY, Complaint No. 00-0239, January 22, 2002 ...............1122 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 Montgomery Ride On and Transit Services, MD, Complaint No. 02-0097, March 29, 2004............1503 New York City Transit Authority, NY, Complaint No. 010142, February 26, 2002.........................1200 North Slope Borough, AK, Complaint No. 02-0093, June 16, 2004 ...................................................1516 PACE Suburban Bus Division, IL, Complaint No. 99289, April 28, 2000 ...........................................725 Port Authority of Allegheny County, PA, Complaint No. 99102, February 4, 2000 ...........................682 Port Authority of Allegheny County, PA, Complaint No. 98095, March 31, 2000 ..............................708 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 99050, December 19, 2002.................................................................................................................................1352 Riverside Transit Agency, CA, Complaint No. 93583, November 10, 1997.........................................273 San Diego Metropolitan Transit System, CA, Complaint No. 01-0251, July 29, 2004 .....................1527 San Francisco Municipal Railway, CA, Complaint No. 98081, April 8, 1999......................................533 Santa Clarita Transit, CA, Complaint No. 97243, December 30, 1999 ...............................................668 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92226, May 8, 1997..............................................................................................................................................187 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 04-0014, October 14, 2004 ....................................................................................................................................1546 Toledo Area Regional Transit Authority, OH, Complaint No. 99267, August 28, 2000 .....................786 Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 Utah Transit Authority, UT, Complaint No. 00047, December 28, 2000 ............................................821
I-77 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96055, March 27, 1998 ......426 FARES Access Services Incorporated, CA, Complaint No. 97043, March 15, 2000 .........................................706 Access Services Incorporated, CA, Complaint No. 99015, February 27, 2001 ....................................880 Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 City of Davenport, IA, Complaint No. 96008, February 26, 1997 ..........................................................85 City of Greensboro Transit Authority, NC, Complaint No. 99151, July 31, 2000...............................764 Dallas Area Rapid Transit, TX, Complaint No. 96212, April 24, 1997................................................157 Dallas Area Rapid Transit, TX, Complaint No. 96213, April 24, 1997................................................160 Gary Public Transportation Corporation, IN, Complaint No. 01-0249, October 13, 2004................1542 Humboldt Transit Authority, CA, Complaint No. 00-0376, September 16, 2002..............................1318 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 99002, May 23, 2002..........................................................................................................................................1257 Madison Metro Transit System, WI, June 4, 1996....................................................................................1 Massachusetts Bay Transportation Authority, MA, Complaint No. 96169, March 27, 1997.............117 Metro-Dade Transit Authority, FL, Complaint No. 96133, March 3, 1997 ...........................................94 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96507, August 6, 1997.............209 Metropolitan Transit Authority, NY, Complaint No. 94213, September 11, 1996 ...............................21 Metropolitan Tulsa Transit Authority, OK, Complaint No. 98276, March 31, 2000 ..........................712 Metropolitan Tulsa Transit Authority, OK, Complaint No. 00040, May 31, 2000..............................744 New Jersey Transit Corporation, NJ, Complaint No. 99076, December 30, 2000 ..............................850 New York City Transit Authority, NY, Complaint No. 97126, December 24, 1997............................314 New York City Transit Authority, NY, Complaint No. 96026, April 10, 1997 ....................................137 New York City Transit Authority, NY, Complaint No. 97126, December 24, 1997............................314 PACE Suburban Bus Division, IL, Complaint No. 95041, November 13, 1996 ....................................34 Pinellas Suncoast Transit Authority, FL, Complaint No. 96058, December 1, 1996............................52
I-78 Pioneer Valley Transit Authority, MA, Complaint No. 99296, February 2, 2000...............................680 Port Authority of Allegheny County, PA, Complaint No. 02-0006, March 19, 2004.........................1499 Santa Barbara Metropolitan Transit District, CA, Complaint No. 98068, May 14, 1999 ..................549 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ..................52 Toledo Area Regional Transit Authority, OH, Complaint No. 02-0017, September 10, 2002 ..........1309 Transit Authority of Northern Kentucky, KY, Complaint No. 98019, February 12, 1998 .................371 Transit Authority of Northern Kentucky, KY, Complaint No. 98020, March 13, 1998......................412 Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 VIA Metropolitan Transit, TX, Complaint No. 95131, August 14, 1997..............................................229 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97095, October 2, 2002 ......................................................................................................................................1340 FIRST AID Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96159, August 14, 1997 .......................................................................................................................................220 HEARING IMPAIRMENT Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 HIV/AIDS South Town Wheelchair Services, NY, Complaint No. 03-0238, December 9, 2004 .........................1567 INFORMATION REGARDING TRANSPORTATION SERVICES Capital Area Transit Authority, MI, Complaint No. 94016, February 28, 2002...............................1222 Chicago Transit Authority, IL, Complaint No. 010149, May 21, 2003 ..............................................1405 Maryland Transit Administration, MD, Complaint No. 95168, December 29, 2003 ........................1460 Memphis Area Transit Authority, TN, Complaint No. 98089, June 28, 2001...................................1047
I-79 Metropolitan Transportation Commission, CA, Complaint No. 98259, January 27, 2003...............1367 Metropolitan Transportation Commission and San Francisco Municipal Railroad, CA, Complaint No. 98258, November 17, 2003 ..........................................................................................1447 New York Metropolitan Transit Authority, Long Island Bus, NY, Complaint No. 00060, May 31, 2000............................................................................................................................................737 San Francisco Municipal Railway, CA, Complaint No. 000374, June 27, 2001 ..................................978 Santa Cruz Metropolitan Transit District, CA, Complaint No. 97092, June 27, 2001 .......................966 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 Tri-County Rail Authority, FL, Complaint No. 99049, September 10, 2002 .....................................1313 KEY RAIL STATIONS Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Chicago Transit Authority, IL, Complaint No. 98249, October 30, 2000.............................................814 Long Island Railroad, NY, Complaint No. 00049, June 27, 2001.........................................................956 Maryland Transit Administration, MD, Complaint No. 95168, December 29, 2003 ........................1460 Metro-North Commuter Railroad, NY, Complaint No. 99276, January 24, 2002.............................1150 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96094, October 24, 1996............32 Metropolitan Council Transit Operations, MN, Complaint No. 96228, August 14, 1997...................233 New York City Transit Authority, NY, Complaint No. 99064, June 9, 1999 ......................................570 Peninsula Corridor Joint Powers Board, CA, Complaint No. 97174, May 1, 1998 .............................434 Pioneer Valley Transit Authority, MA, Complaint No. 96115, December 1, 1996................................37 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 00045, July 31, 2000 ............................................................................................................................................769 Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96055, March 27, 1998 ......426 Whatcom Transit Authority, WA, Complaint No. 97065, September 26, 1997...................................257
I-80 LATE OR EARLY PICKUPS Access Services Incorporated, CA, Complaint No. 97198, November 21, 1997 ...................................283 Access Services Incorporated, CA, Complaint No. 97198, December 5, 1997 .....................................297 Access Services Incorporated, CA, Complaint No. 97195, December 24, 1997 ...................................319 Access Services Incorporated, CA, Complaint No. 98006, May 13, 1999.............................................539 Access Services Incorporated, CA, Complaint No. 96189, May 27, 1999.............................................562 Access Services Incorporated, CA, Complaint No. 99210, December 30, 1999 ...................................662 Access Services Incorporated, CA, Complaint No. 98018, December 30, 1999 ...................................664 Access Services Incorporated, CA, Complaint No. 98261, July 31, 2000.............................................781 Access Services Incorporated, CA, Complaint No. 00030, October 30, 2000 .......................................816 Access Services Incorporated, CA, Complaint No. 99015, February 27, 2001 ....................................880 Access Services Incorporated, CA, Complaint No. 00-0323, February 25, 2002 ...............................1191 Access Services Incorporated, CA, Complaint No. 00-0373, February 25, 2002 ...............................1192 Access Services Incorporated, CA, Complaint No. 00-0375, February 25, 2002 ...............................1193 Access Services Incorporated, CA, Complaint No. 00-0229, February 25, 2002 ...............................1194 Alameda-Contra Costa Transit District, CA, Complaint No. 00055, February 28, 2001 ...................887 Birmingham-Jefferson County Transit Authority, AL, Complaint No. 98250, August 26, 2002.....1295 Broward County Division of Mass Transit, FL, Complaint No. 99211, March 31, 2000 ....................716 Central Florida Regional Transportation Authority, FL, Complaint No. 99170, April 28, 2000.......728 Central Midlands Council of Governments, SC, Complaint No. 94146, June 27, 2001......................973 City of Greensboro Transit Authority, NC, Complaint No. 99151, July 31, 2000...............................764 Coastal Rapid Public Transit Authority, SC, Complaint No. 99298, February 4, 2002 ...................1173 Dallas Area Rapid Transit, TX, Complaint No. 95037, April 23, 1997................................................148 Dallas Area Rapid Transit, TX, Complaint No. 98023, May 13, 1998 .................................................447 Dallas Area Rapid Transit, TX, Complaint No. 98022, December 30, 1999........................................651 Dallas Area Rapid Transit, TX, Complaint No. 99111, June 27, 2001 ................................................971
I-81 East Bay Paratransit Consortium, CA, Complaint No. 010134, February 4, 2003 ..........................1375 Greater New Haven Transit District, CT, Complaint No. 99223, September 16, 2002....................1324 Jacksonville Transportation Authority, FL, Complaint No. 02-0084, March 12, 2003 ....................1387 Lower Rio Grande Valley Development Council, TX, Complaint No. 01-0250, January 28, 2003 ..................................................................................................................................1370 Maryland Transit Administration, MD, Complaint No. 97069, September 24, 1997.........................251 Massachusetts Bay Transportation Authority, MA, Complaint No. 96142, March 27, 1998.............421 Massachusetts Bay Transportation Authority, MA, Complaint No. 02-0009, January 22, 2002 ...................................................................................................................................1124 Massachusetts Bay Transportation Authority, MA, Complaint No. 02-0009, November 8, 2004 ..................................................................................................................................1553 Metro Regional Transit Authority, OH, Complaint No. 97252, April 8, 2002...................................1226 Metropolitan Tulsa Transit Authority, OK, Complaint No. 98276, March 31, 2000 ..........................712 Milwaukee County Transit System, WI, Complaint No. 99043, July 31, 2000...................................777 Milwaukee County Transit System, WI, Complaint No. 99173-99140, February 28, 2002 .............1217 New York City Transit Authority, NY, Complaint No. 99039, February 28, 2001................................... OMNITRANS, CA, Complaint No. 97129, February 2, 1998 ...............................................................350 OMNITRANS, CA, Complaint No. 99003, August 19, 1999.................................................................587 Regional Transit Authority, LA, Complaint No. 01-0024, August 12, 2002......................................1280 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 98090, December 30, 1999...................................................................................................................................655 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 99050, December 19, 2002.................................................................................................................................1352 San Joaquin Regional Transit District, CA, Complaint No. 01-0176, December 13, 2002...............1348 Santa Barbara Metropolitan Transit District, CA, Complaint No. 97008, October 4, 1997 ..............262 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ................152 South Bend Public Transportation Corporation, IN, Complaint No. 00-0237, May 23, 2002..........1259 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96164, March 19, 1997 ........................................................................................................................................105
I-82 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 000345, May 3, 2002............................................................................................................................................1239 Spokane Transit Authority, WA, Complaint No. 94172, December 24, 1997......................................321 Toledo Area Regional Transit Authority, OH, Complaint No. 99270, May 16, 2001..........................922 Town of Chapel Hill, NC, Complaint No. 99001, December 30, 1999..................................................659 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99164, February 29, 2000....................................................................................................................................693 Washington Metropolitan Area Transit Authority, DC, Complaint No. 01-0248, March 7, 2003 ........................................................................................................................................1383 LIFT-EQUIPPED VEHICLES Metropolitan Transit Authority, TX, Complaint No. 96074, July 24, 1996...........................................14 PACE Suburban Bus Division, IL, Complaint No. 95041, November 13, 1996 ....................................34 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ................152 LOCAL JURISDICTION Bloomington Public Transportation Corporation, IN, Complaint No. 97078, March 2, 1998 ............395 Chicago Transit Authority, IL, Complaint No. 95172, February 13, 1997 ............................................79 City of Davenport, IA, Complaint No. 96008, April 10, 1997 ...............................................................140 City of Davenport, IA, Complaint No. 96008, August 21, 1997............................................................237 Duluth Transit Authority, MN, Complaint No. 97265, December 15, 1997........................................307 East Bay Paratransit Consortium, CA, Complaint No. 98002, October 13, 1999...............................627 King County Department of Metropolitan Services, WA, Complaint No. October 27, 1997 ..............271 Metro-North Commuter Railroad, NY, Complaint No. 99093, May 9, 2002 .....................................1244 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 New York City Transit Authority, NY, Complaint No. 94125, March 10, 1998..................................404 New York City Transit Authority, NY, Complaint No. 99108, September 23, 1999...........................613 New York City Transit Authority, NY, Complaint No. 00052, April 4, 2000 ......................................718
I-83 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97127, March 19, 1997 ........................................................................................................................................103 Orange County Transportation Authority, CA, Complaint No. 96080, June 20, 1996...........................5 Orange County Transportation Authority, CA, Complaint No. 96098, June 26, 1996...........................7 Pinellas Suncoast Transit Authority, FL, Complaint No. 97060, February 6, 1998...........................355 Pinellas Suncoast Transportation Authority, FL, Complaint No. 99054, May 14, 1999....................546 San Francisco Municipal Railway, CA, Complaint No. 98081, April 8, 1999......................................533 Spokane Transit Authority, WA, Complaint No. 94172, December 24, 1997......................................321 Valley Transportation, Lewiston, ID, Complaint No. 00058, January 16, 2002 ...............................1108 Worcester Regional Transit Authority, MA, Complaint No. 99035, June 17, 1999 ............................572 MEDICAL EMERGENCY Massachusetts Bay Transportation Authority, MA, Complaint No. 97153, May 8, 1998 ..................444 Santa Clara Valley Transportation District, CA, Complaint No. 95199, December 8, 1997..............300 MISSED OR PASSED UP RIDES Access Services Incorporated, CA, Complaint No. 01-0093, January 22, 2002.................................1128 Access Services Incorporated, CA, Complaint No. 01-0l82, January 17, 2002..................................1117 Alameda-Contra Costa County Transit, CA, Complaint No. 96077, July 24, 1996 ..............................18 Chatham Area Transit Authority, GA, Complaint No. 00-0319, February 19, 2002........................1185 Louisiana Consolidated Government, LA, Complaint No. 96208, May 21, 1998 ................................456 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 97246, August 28, 2000 .......................................................................................................................................791 Madison Metro Transit System, MI, June 4, 1996....................................................................................1 Mass Transportation Authority of Flint, MI, Complaint No. 96095, January 30, 1997.......................72 Montgomery Ride On and Transit Services, MD, Complaint No. 02-0097, March 29, 2004............1503 New Jersey Transit Corporation, NJ, Complaint No. 95165, February 12, 1998 ...............................367 Orange County Transit Authority, CA, Complaint No. 98189, October 13, 1999...............................629
I-84 Phoenix Transit System, AZ, Complaint No. 98230, September 8, 1999.............................................599 Port Authority of Allegheny County, PA, Complaint No. 99102, February 4, 2000 ...........................682 San Joaquin Regional Transit District, CA, Complaint No. 01-0176, December 13, 2002...............1348 Santa Clara Valley Transportation Authority, CA, Complaint No. 97089, January 19, 2000...........671 Santa Clarita Transit, CA, Complaint No. 97243, December 30, 1999 ...............................................668 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 000345, May 3, 2002............................................................................................................................................1239 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 010033, May 9, 2002............................................................................................................................................1242 Sun Tran, AZ, Complaint No. 99202, March 24, 2003 ........................................................................1392 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97076, September 24, 1997 .................................................................................................................................253 OBESITY Eastern Tennessee Human Resource Agency, TN, Complaint No. 00-0267, February 13, 2002.....1181 ONE CAR PER TRAIN RULE San Mateo County Transit District, CA, Complaint No. 95143, November 26, 1997.........................286 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96087, October 30, 2000 ....795 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97157, October 30, 2000 ....798 Washington Metropolitan Area Transit Authority, DC, Complaint No. 98105, October 30, 2000 ....801 ORIGIN TO DESTINATION SERVICE Access Services Incorporated, CA, Complaint No. 98261, July 31, 2000.............................................781 City of Glendale, CA, Complaint No. 97002, December 5, 1997...........................................................295 City Transit Management Incorporated, TX, Complaint No. 99019, May 14, 1999 ...........................552 Cobb County Transit, GA, Complaint No. 99095, December 30, 1999 ................................................649 Dallas Area Rapid Transit, TX, Complaint No. 96065, December 24, 1997........................................316
I-85 Dallas Area Rapid Transit, TX, Complaint No. 00-0269, April 3, 2001...............................................901 Louisiana Consolidated Government, LA, Complaint No. 96208, May 21, 1998 ................................456 Madison Metro Transit System, WI, June 4, 1996....................................................................................1 Madison Metro Transit System, WI, Complaint No. 000313, August 21, 2001 ................................1062 Metropolitan Bus Authority, PR, Complaint No. 99228, April 27, 2000 .............................................722 Milwaukee County Transit System, WI, Complaint No. 99043, July 31, 2000...................................777 Regional Transportation District, CO, Complaint No. 96060, July 24, 1996 ........................................16 Santa Clara Valley Transportation District, CA, Complaint No. 95199, February 8, 1997.................76 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ................152 Space Coast Area Transportation, FL, Complaint No. 98212, May 27, 1999......................................555 Utah Transit Authority, UT, Complaint No. 00-0263, January 31, 2001............................................868 OVER THE ROAD BUSES Brazos Transit District, TX, Complaint No. 99104, November 9, 1999...............................................635 Brazos Transit District, TX, Complaint No. 01-0066, April 8, 2002 ..................................................1228 PARATRANSIT ELIGIBILITY Access Services Incorporated, CA, Complaint No. 96086, September 17, 1996 ....................................29 Access Services Incorporated, CA, Complaint No. 96146, April 29, 1997............................................169 Dallas Area Rapid Transit, TX, Complaint No. 96212, April 24, 1997................................................157 Dallas Area Rapid Transit, TX, Complaint No. 96213, April 24, 1997................................................160 Dallas Area Rapid Transit, TX, Complaint No. 96124, April 24, 1997................................................163 East Bay Paratransit Consortium, CA, Complaint No. 01-0055, April 3, 2001 ..................................898 Maryland Transit Administration, MD, Complaint No. 99218, October 14, 2003............................1436 Memphis Area Transit Authority, TN, Complaint No. 99180, January 31, 2001...............................861 Regional Transportation Authority, IL, Complaint No. 00-0397, January 31, 2001 ..........................859
I-86 Transit Authority of Northern Kentucky, KY, Complaint No. 96107, September 17, 1996.................27 Appeals Access Services Incorporated, CA, Complaint No. 00-0258, December 28, 2000 ................................831 Access Services Incorporated, CA, Complaint No. 96146, April 29, 1997............................................169 Access Services Incorporated, CA, Complaint No. 96173, April 29, 1997............................................172 City of Galesburg, IL, Complaint No 00-0071, January 31, 2001 ........................................................875 East Bay Paratransit Consortium, CA, Complaint No. 99153, February 18, 2000 ............................690 Massachusetts Bay Transportation Authority, MA, Complaint No. 96142, March 27, 1998.............421 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 00-0405, December 28, 2000...................................................................................................................................834 Southwest Ohio Regional Transit Authority, OH, Complaint No. 98113, November 24, 1998..........498 Conditional Eligibility Access Services Incorporated, CA, Complaint No. 97076, November 10, 1997 ...................................280 Access Services Incorporated, CA, Complaint No. 96001, February 19, 1998 ....................................390 Capital District Transportation Authority, NY, Complaint No. 98104, October 13, 1999 .................633 New Jersey Transit Corporation, NJ, Complaint No. 97027, February 10, 1998 ...............................365 New Jersey Transit Corporation, NJ, Complaint No. 99006, December 30, 1999 ..............................640 Pinellas Suncoast Transit Authority, FL, Complaint No. 97141, November 13, 1998 .......................493 Port Authority of Allegheny County, PA, Complaint No. 97093, January 2, 1998 .............................327 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96175, January 15, 1998 .....................................................................................................................................339 Denials Access Services Incorporated, CA, Complaint No. 96121, February 2, 1998 ......................................353 Access Services Incorporated, CA, Complaint No. 98193, December 11, 1998 ...................................508 Access Services Incorporated, CA, Complaint No. 00011, October 30, 2000 .......................................812 Access Services Incorporated, CA, Complaint No. 00-0258, December 28, 2000 ................................831
I-87 Central Florida Regional Transportation Authority, FL, Complaint No. 00-0380, August 22, 2002 .....................................................................................................................................1292 City of Galesburg, IL, Complaint No 00-0071, January 31, 2001 ........................................................875 Dallas Area Rapid Transit, TX, Complaint No. 95200, February 20, 1997...........................................82 King County Department of Metropolitan Services, WA, Complaint No. 99077, August 24, 1999 .......................................................................................................................................590 Kitsap Transit, WA, Complaint No. 95171, March 20, 1997 ................................................................107 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 00007, May 9, 2002............................................................................................................................................1246 Madison Metro Transit System, WI, Complaint No. 97023, January 13, 1998 ..................................332 Metro Regional Transit Authority, OH, Complaint No. 01-0138, May 3, 2002.................................1236 Niagra Frontier Transportation Authority, NY, Complaint No. 97049, February 12, 1998 ..............373 Orange County Transportation Authority, CA, Complaint No. 00-0238, February 4, 2002 ............1171 Pierce Transit, WA, Complaint No. 97032, February 19, 1998 ..........................................................1027 Port Authority of Allegheny County, PA, Complaint No. 00062, May 23, 2002................................1265 Regional Transportation Authority, IL, Complaint No. 98213, August 19, 1999 ...............................584 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 97267, November 19, 1998 ..................................................................................................................................495 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 99033, August 16, 1999 .......................................................................................................................................579 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 98215, October 6, 1999 ........................................................................................................................................624 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 00-0405, December 28, 2000...................................................................................................................................834 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 010058, June 28, 2001 .........................................................................................................................................1053 San Diego Metropolitan Transit Development Board, CA, Complaint No. 99117, April 15, 2002.........................................................................................................................................1230 San Mateo County Transit District, CA, Complaint No. 97199, August 17, 1999..............................604 Recertification Access Services Incorporated, CA, Complaint No. 00-0403, June 28, 2001.......................................1041
I-88 City of Colorado Springs, CO, Complaint No. 97281, June 1, 1999 .....................................................567 City of Tucson, AZ, Complaint No. 98225, May 27, 1999 .....................................................................559 East Bay Paratransit Consortium, CA, Complaint No. 99153, February 18, 2000 ............................690 Madison Metro Transit System, WI, Complaint No. 97023, January 13, 1998 ..................................332 Madison Metro Transit System, WI, Complaint No. 98144, February 10, 1999.................................522 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 98245, November 25, 1998......501 New Jersey Transit Corporation, NJ, Complaint No. 99006, December 30, 1999 ..............................850 Sacramento Regional Transit District, CA, Complaint No. 97193, May 21, 1998 ..............................461 Sacramento Regional Transit District, CA, Complaint No. 98031, March 23, 1999...........................529 Southeastern Pennsylvania Transit Authority, PA, Complaint No. 97273, January 15, 1998..........341 Suspensions Greater Waterbury Transit District, CT, Complaint No. 97012, August 6, 1997 ...............................213 Intercity Transit, WA, Complaint No. 95184, December 8, 1996 ..........................................................56 Niagra Frontier Transportation Authority, NY, Complaint No. 00012, May 31, 2000 ......................747 Port Authority of Allegheny County, PA, Complaint No. 00-0322, February 28, 2001 ......................708 San Francisco Municipal Railway, CA, Complaint No. 96078, December 19, 1996..............................58 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97095, October 2, 2002 ......................................................................................................................................1340 Temporary Eligibility Massachusetts Bay Transportation Authority, MA, Complaint No. 96169, March 27, 1997.............117 Three-Quarter Mile Corridor Chicago Transit Authority, IL, Complaint No. 00-044, September 4, 2003 ......................................1433 Coconino County Community Services Department, AZ, Complaint No. 97071, August 6, 1997 .........................................................................................................................................216 Corridor Transportation Corporation and Howard Area Transit Service, MD, Complaint No. 01-0188, June 16, 2004 ................................................................................................1513
I-89 Lee County Transit, FL, Complaint No. 97250, December 18, 1997 ...................................................312 Lehigh and Northampton Transportation Authority, PA, Complaint No. 99280, February 2, 2000......................................................................................................................................676 Loveland, OH, Case No. 00008, February 29, 2000 ..............................................................................704 Transit Authority of River City, KY, Complaint No. 96203, March 20, 1997 .....................................109 Whatcom County Transit Authority, WA, Complaint No. 01-0136, April 3, 2001..............................903 Visitor Policies Access Services Incorporated, CA, Complaint No. 96146, April 29, 1997............................................169 Kansas City Area Transportation Authority, MO, Complaint No. 94237, September 21, 1999 .......607 PACE Suburban Bus Division, IL, Complaint No. 97108, March 13, 1998.........................................410 Riverside Transit Authority, CA, Complaint No. 96141, June 2, 1997................................................192 PARATRANSIT PLANS Massachusetts Bay Transportation Authority, MA, Complaint No. 96142, March 27, 1998.............421 PARATRANSIT NO SHOWS Access Services Incorporated, CA, Complaint No. 00-0309, February 28, 2002 ...............................1219 Dallas Area Rapid Transit, TX, Complaint No. 96065, December 24, 1997........................................316 Greater New Haven Transit District, CT, Complaint No. 99223, September 16, 2002....................1324 Madison Metro Transit System, WI, June 4, 1996....................................................................................1 Memphis Area Transit Authority, Complaint No. 97255, December 28, 2000....................................837 Memphis Area Transit Authority, Complaint No. 99090, December 28, 2000....................................845 Metropolitan Tulsa Transit Authority, OK, Complaint No. 98276, March 31, 2000 ..........................712 Regional Transportation District, CO, Complaint No. 96060, July 24, 1996 ........................................16 Santa Clara Valley Transportation District, Complaint No. 95199, February 8, 1997........................76 Santa Clara Valley Transportation District, CA, Complaint No. 95199, December 8, 1997..............300 Storer Transit Systems, CA, Complaint No. 97147, March 16, 1998...................................................418
I-90 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99164, February 29, 2000....................................................................................................................................693 PARATRANSIT SERVICE RESPONSE TIMES AND SCHEDULING One Hour Before or After Desired Trip Brownsville Urban System, TX, Complaint No. 98097, December 22, 1998 .......................................516 Capital Metropolitan Transportation Authority, TX, Complaint Nos. 95042 and 96014, December 22, 1998 ..................................................................................................................................513 City Transit Management Incorporated, TX, Complaint No. 99019, May 14, 1999 ...........................552 Massachusetts Bay Transportation Authority, MA, Complaint No. 02-0009, November 8, 2004 ..................................................................................................................................1553 Regional Transportation District, CO, Complaint No. 96060, July 24, 1996 ........................................16 San Mateo County Transit District, CA, Complaint No. 99103, January 30, 2002 ..........................1155 San Mateo County Transit District, CA, Complaint No. 97102, September 20, 1999........................604 Santa Barbara Metropolitan Transit District, CA, Complaint No. 97008, October 4, 1997 ..............262 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 96061, July 16, 1996 ................................................................................................................................................9 14 Days in Advance City of Davenport, IA, Complaint No. 96008, April 10, 1997 ...............................................................140 Dallas Area Rapid Transit, TX, Complaint No. 95037, April 23, 1997................................................148 Metropolitan Council Transit Operations, MN, Complaint No. 96089, September 11, 1996...............23 Santa Barbara Metropolitan Transit District, CA, Complaint No. 97008, October 4, 1997 ..............262 South Bend Public Transportation Corporation, IN, Complaint No. 00-0237, May 23, 2002..........1259 Transit Authority of River City, KY, Complaint No. 96054, November 29, 1997 ...............................291 Next Day Service Bi-State Development Authority, MO, Complaint No. 02-0016, September 10, 2002......................1298
I-91 City of Hickory Transit, NC, Complaint No. 03-0163, July 15, 2004.................................................1521 County of Lebanon Transit Authority, PA, Complaint No. 000333, May 15, 2002...........................1249 Guam Mass Transit Authority, Guam, Complaint No. 99025, June 27, 2001 ....................................975 King County Department of Metropolitan Services, WA, Complaint No. 97035, July 29, 1997........206 Lower Rio Grande Valley Development Council, TX, Complaint No. 01-0250, January 28, 2003 ...................................................................................................................................1370 Metropolitan Transportation Commission and San Francisco Municipal Railroad, CA, Complaint No. 98258, November 17, 2003...........................................................................................1447 Metropolitan Tulsa Transit Authority, OK, Complaint No. 00040, May 31, 2000..............................744 Mountain Area Regional Transit Authority, CA, Complaint No. 99264, August 25, 2000 ................784 New Jersey Transit Corporation, NJ, Complaint No. 95165, February 12, 1998 ...............................367 New York City Transit Authority, NY, Complaint No. 99274, January 22, 2002.............................1138 OMNITRANS, CA, Complaint No. 99003, August 19, 1999.................................................................587 Sacramento Regional Transit District, CA, Complaint No. 97193, May 21, 1998 ..............................461 Sacramento Regional Transit District, CA, Complaint No. 98038, July 10, 2001 ............................1055 San Mateo County Transit District, CA, Complaint No. 99103, January 30, 2002 ..........................1155 Storer Transit Systems, CA, Complaint No. 97147, March 16, 1998...................................................418 Same Day Service City of Oakland, CA, Complaint No. 96073, July 17, 1996.....................................................................11 Pinellas Suncoast Transit Authority, FL, Complaint No. 96058, December 1, 1996............................37 Subscription Service Access Services Incorporated, CA, Complaint No. 99186, February 4, 2002 ....................................1194 Central Midlands Council of Governments, SC, Complaint No. 99168, April 27, 2001 .....................914 Dallas Area Rapid Transit, TX, Complaint No. 95200, February 20, 1997...........................................82 Dallas Area Rapid Transit, TX, Complaint No. 95037, April 23, 1997................................................148 Fresno Area Express, CA, Complaint No. 97113, April 28, 2003.......................................................1209 Metropolitan Council Transit Operations, MN, Complaint No. 98206, December 30, 1999 ..............666
I-92 New York City Transit Authority, NY, Complaint No. 94215, March 10, 1998..................................404 Orange County Transit Authority, CA, Complaint No. 98189, October 13, 1999...............................629 RIDE Transit Services, CO, Complaint No. 98092, August 18, 1998 ..................................................475 Sacramento Regional Transit District, CA, Complaint No. 98066, September 22, 1998 ...................484 Sacramento Regional Transit District, CA, Complaint No. 98031, March 23, 1999...........................529 Santa Barbara Metropolitan Transit District, CA, Complaint No. 97008, October 4, 1997 ..............262 Santa Barbara Metropolitan Transit District, CA, Complaint No. 00003, June 30, 2000 .................761 South Bend Public Transportation Corporation, IN, Complaint No. 00-0237, May 23, 2002..........1259 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 99194, December 11, 2001.................................................................................................................................1066 Telephone Reservations City of Davenport, IA, Complaint No. 96008, February 26, 1997 ..........................................................85 Wheelchair Priority Metropolitan Transit Authority, TN, Complaint No. 95006, February 6, 1998 ..................................362 PARKING Bi-State Development Agency, MO, Complaint No. 98211, September 23, 1999 ...............................615 Maryland Transit Administration, MD, Complaint No. 95168, December 29, 2003 ........................1460 Metro-North Commuter Railroad, NY, Complaint No. 99093, May 9, 2002 .....................................1244 Midway Municipal Airport, IL, Complaint No. 97272, January 12, 1998 ...........................................330 Southwest Ohio Regional Transit Authority, OH, Complaint No. 98113, November 24, 1998..........498 Utah Transit Authority, UT, Complaint No. 99292, February 2, 2000 ...............................................674 Whatcom Transit Authority, WA, Complaint No. 99078, September 20, 1999...................................602 PERSONAL CARE ATTENDANTS City of Las Vegas, NV, Complaint No. 99285, December 28, 2000 ......................................................829
I-93 Intercity Transit, WA, Complaint No. 95184, December 8, 1996...........................................................56 Jackson Transit Authority, FL, Complaint No. 01-0185, December 19, 2002...................................1358 New Jersey Transit Corporation, NJ, Complaint No. 99076, December 30, 2000 ..............................850 Niagra Frontier Transportation Authority, NY, Complaint No. 00012, May 31, 2000 ......................747 Orange County Transportation Authority, CA, Complaint No. 95111, March 26, 1997 ....................111 San Mateo County Transit District, CA, Complaint No. 95143, November 26, 1997.........................286 VIA Metropolitan Transit, TX, Complaint No. 96155, January 20, 1998............................................343 PRIORITY BOARDING Jacksonville Transportation Authority, FL, Complaint No. 02-0084, March 12, 2003 ....................1387 King County Department of Metropolitan Services, WA, Complaint No. 98274, June 30, 2000.......758 PRIORITY SEATING Capital Metropolitan Transit Authority, TX, Complaint No. 97024, February 19, 1998 ...................384 Central Florida Regional Transportation Authority, FL, Complaint No. 01-0034, December 23, 2002.................................................................................................................................1361 Central Oklahoma Transportation and Parking Authority, OK, Complaint No. 00-0329, February 4, 2002....................................................................................................................................1163 Long Beach Transit, CA, Complaint No. 96147, January 24, 1997 .......................................................70 New Jersey Transit Corporation, NJ, Complaint No. 95069, September 3, 1998...............................479 Orange County Transportation Authority, CA, Complaint No. 00-0238, February 4, 2002 ............1171 Pierce Transit, WA, Complaint No. 99141, June 28, 2001 .................................................................1027 San Francisco Municipal Railway, CA, Complaint No. 96078, December 19, 1996..............................58 San Francisco Municipal Railway, CA, Complaint No. 00317, January 22, 2002 ............................1140 San Francisco Municipal Railway, CA, Complaint No. 01-0145, February 4, 2002 .........................1157 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 97179, November 10, 1997 ..................................................................................................................................277
I-94 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 97184, February 6, 1998......................................................................................................................................360 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 99277, August 12, 2002 ....................................................................................................................................1274 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 04-0069, December 2, 2004...................................................................................................................................1562 Utah Transit Authority, UT, Complaint No. 00047, December 28, 2000 ............................................821 Utah Transit Authority, UT, Complaint No. 01-0088, January 24, 2002..........................................1147 PRIVATE ENTITIES Brazos Transit District, TX, Complaint No. 99104, November 9, 1999...............................................635 South Town Wheelchair Services, NY, Complaint No. 03-0238, December 9, 2004 .........................1567 PUBLIC HEARINGS Chicago Transit Authority, IL, Complaint No. 00-044, September 4, 2003 ......................................1433 City of Davenport, IA, Complaint No. 96008, February 26, 1997 ..........................................................85 Fresno Area Express, CA, Complaint No. 97113, April 28, 2003.......................................................1401 Metropolitan Transit Authority, TN, Complaint No. 01-0026, April 15, 2003..................................1396 New York Metropolitan Transit Authority, Long Island Bus, NY, Complaint No. 00060, May 31, 2000............................................................................................................................................737 Peninsula Corridor Joint Powers Board, CA, Complaint No. 97174, May 1, 1998 .............................434 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 RAIL STATIONS AND PLATFORMS Long Island Railroad, NY, Complaint No. 97091, October 27, 1997....................................................269 Northwestern Indiana Commuter Transit District, IN, Complaint No. 97052, January 13, 1998 .....................................................................................................................................335 Peninsula Joint Powers Board, CA, Complaint No. 97178, October 15, 1997.....................................267 Washington Metropolitan Area Transit Authority, DC, Complaint No. 96087, October 30, 2000 ......................................................................................................................................795
I-95 Washington Metropolitan Area Transit Authority, DC, Complaint No. 97157, October 30, 2000 ......................................................................................................................................798 Washington Metropolitan Area Transit Authority, DC, Complaint No. 98105, October 30, 2000 ......................................................................................................................................801 REDUCTION IN SERVICEâAlso See LOCAL JURISDICTION OMNITRANS, CA, Complaint No. 97112, September 5, 1997.............................................................248 San Francisco Municipal Railway, CA, Complaint No. 98081, April 8, 1999......................................533 RESTROOMS Cape Cod Regional Transit Authority, MA, Complaint No. 95091, September 4, 2003 ...................1428 Metropolitan Atlanta Rapid Transit Authority, GA, Complaint No. 96057, August 6, 1997.............209 Tri-County Commuter Rail Authority, FL, Complaint No. 97098, August 22, 2002 ........................1290 RETALIATION City of Colorado Springs, CO, Complaint No. 97281, June 1, 1999 .....................................................567 City of Greensboro Transit Authority, NC, Complaint No. 99151, July 31, 2000...............................764 Coastal Rapid Public Transit Authority, SC, Complaint No. 99298, February 4, 2002 ...................1173 Dallas Area Rapid Transit, TX, Complaint No. 96023, March 27, 1997..............................................114 Maryland Transit Administration, MD, Complaint No. 02-0090, January 28, 2004........................1478 Metropolitan Bus Authority, PR, Complaint No. 99228, April 27, 2000 .............................................722 Niagra Frontier Transportation Authority, NY, Complaint No. 00012, May 31, 2000 ......................747 North Slope Borough Department of Transportation, AK, Complaint No. 01-0067, January 19, 2002 ...................................................................................................................................1119 Phoenix Transit System, AZ, Complaint No. 97057, February 12, 1998.............................................375 San Joaquin Regional Transit District, CA, Complaint No. 99067, September 29, 1999...................621 Santa Clara Valley Transportation Authority, CA, Complaint No. 96175, April 24, 1997 ................152 Storer Transit Systems, CA, Complaint No. 97147, March 16, 1998...................................................418
I-96 Toledo Area Regional Transit Authority, OH, Complaint No. 99270, May 16, 2001..........................922 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 VIA Metropolitan Transit, TX, Complaint No. 96155, January 20, 1998............................................343 RETROFITTING Central Midlands Council of Governments, SC, Complaint No. 99168, April 27, 2001 .....................914 City of Las Vegas, NV, Complaint No. 99285, December 28, 2000 ......................................................829 Memphis Area Transit Authority, TN, Complaint No. 97255, December 28, 2000 ............................845 Metropolitan Transit Authority, TX, Complaint No. 97274, July 23, 1999.........................................574 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 96150, March 31, 1997 ........................................................................................................................................132 ROUTE ELIMINATIONâAlso see LOCAL JURISDICTION Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 98052, May 7, 1998..............................................................................................................................................438 Victor Valley Transit Authority, CA, Complaint No. 98185, May 27, 1999 ........................................557 SAFETY Capital Metropolitan Transportation Authority, TX, Complaint Nos. 95042 and 96014, December 22, 1998...................................................................................................................................513 Metropolitan Transportation Authority, NY, Complaint No. 00-0239, January 22, 2002 ...............1122 Southwest Ohio Regional Transit Authority, OH, Complaint No. 98113, November 24, 1998..........498 Suburban Mobility for Regional Transport, MI, Complaint No. 00035, July 11, 2002.....................1269 SECUREMENT SYSTEMS Driver Assistance Brownsville Urban System, TX, Complaint No. 98097, December 22, 1998 .......................................516
I-97 Capital Area Transportation Authority, MI, Complaint No. 03-0119, August 9, 2004 ....................1529 Capital Metropolitan Transit Authority, TX, Complaint No. 97024, February 19, 1998 ...................384 Chatham Area Transit Authority, GA, Complaint No. 00-0319, February 19, 2002........................1185 Chattanooga Area Regional Transit Authority, TN, Complaint No. 98048, November 3, 1998 ....................................................................................................................................489 City of Oakland, CA, Complaint No. 96073, July 17, 1996.....................................................................11 City of Santa Monica Big Blue Bus, CA, Complaint No. 99066, September 2, 1999 ..........................596 Greyhound Bus Lines, FL, Complaint No. 96075, January 8, 1997 ......................................................65 Island Transit, TX, Complaint No. 02-0199, December 2, 2004.........................................................1558 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 97246, August 28, 2000 .......................................................................................................................................791 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 01-0189, November 8, 2004 ..................................................................................................................................1549 Miami Valley Regional Transit Authority, OH, Complaint No. 99197, February 25, 2002 .............1197 Mountain Area Regional Transit Authority, CA, Complaint No. 00056, January 22, 2002 ............1133 Port Authority of Allegheny County, PA, Complaint No. 96183, April 24, 1997 ................................165 Port Authority of Allegheny County, PA, Complaint No. 99102, February 4, 2000 ...........................682 Port Authority of Allegheny County, PA, Complaint No. 98095, March 31, 2000 ..............................708 Regional Transit Authority, LA, Complaint No. 99081, January 17, 2002 .......................................1115 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 00-0409, February 4, 2002....................................................................................................................................1167 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 99050, December 19, 2002.................................................................................................................................1352 Santa Monica Municipal Bus Lines, CA, Complaint No. 97039, March 10, 1998...............................401 Southeastern Pennsylvania Transportation Authority, PA, Complaint No. 92225, June 13, 1997 ...........................................................................................................................................197 Suburban Mobility Authority for Regional Transportation, MI, Complaint No. 00035, July 11, 2002 ..........................................................................................................................................1573 Sun Tran, AZ, Complaint No. 99202, March 24, 2003 ........................................................................1392 Toledo Area Regional Transit Authority, OH, Complaint No. 99268, April 11, 2001.........................911
I-98 Washington Metropolitan Area Transit Authority, DC, Complaint No. 99164, February 29, 2000....................................................................................................................................693 Washington Metropolitan Area Transit Authority, DC, Complaint No. 01-0248, March 7, 2003 ........................................................................................................................................1383 Securement Location Capital Area Transportation Authority, MI, Complaint No. 03-0119, August 9, 2004 ....................1529 Dallas Area Rapid Transit, TX, Complaint No. 98288, February 25, 2002.......................................1195 Side-Facing Wheelchairs Access Services Incorporated, CA, Complaint No. 96178, May 18, 1998.............................................451 Access Services Incorporated, CA, Complaint No. 01-0239, January 27, 2003.................................1364 Wheelchair Tie Downs Cape Cod Regional Transit Authority, MA, Complaint No. 95091, September 4, 2003 ...................1428 Centre Area Transportation Authority, PA, Complaint No. 99088, June 28, 2001 ..........................1043 City of Santa Monica Big Blue Bus, CA, Complaint No. 99066, September 2, 1999 ..........................596 Island Transit, TX, Complaint No. 02-0199, December 2, 2004.........................................................1558 Miami Valley Regional Transit Authority, OH, Complaint No. 99197, February 25, 2002 .............1197 Missoula Urban Transit District, MT, Complaint No. 92096, August 14, 1997..................................222 Northwestern Indiana Commuter Transit District, IN, Complaint No. 97052, January 13, 1998 .....................................................................................................................................335 PACE Suburban Bus Division, IL, Complaint No. 00-0324, January 31, 2001 ..................................865 Pinellas Suncoast Transit Authority, FL, Complaint No. 96058, December 1, 1996............................52 Port Authority of Allegheny County, PA, Complaint No. 96183, April 24, 1997 ................................165 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 Sun Tran, AZ, Complaint No. 99202, March 24, 2003 ........................................................................1392
I-99 SERVICE ANIMALS Access Services Incorporated, CA, Complaint No. 00-0309, February 28, 2002 ...............................1219 Black and White Cabs, VA, Complaint No. 96123, March 5, 1997 ........................................................97 Central Florida Regional Transportation Authority, FL, Complaint No. 01-0034, December 23, 2002.................................................................................................................................1361 Dallas Area Rapid Transit, TX, Complaint No. 94194, February 17, 1998.........................................379 Humboldt Transit Authority, CA, Complaint No. 00-0376, September 16, 2002..............................1318 Kansas City Area Transportation Authority, MO, Complaint No. 00-0280, January 24, 2002.......1144 New York City Transit Authority, NY, Complaint No. 97056, December 11, 1998............................510 Phoenix Transit System, AZ, Complaint No. 97057, February 12, 1998.............................................375 Pioneer Valley Transit Authority, MA, Complaint No. 96115, December 1, 1996................................37 Regional Transportation District, CO, Complaint No. 97206, May 23, 2001 ......................................927 Riverside Transit Agency, CA, Complaint No. 93583, November 10, 1997.........................................273 Riverside Transit Agency, CA, Complaint No. 00-0346, June 11, 2003.............................................1409 Toledo Area Regional Transit Authority, OH, Complaint No. 99270, May 16, 2001..........................922 Tri-County Metropolitan Transportation District, OR, Complaint No. 97259, December 11, 1998...................................................................................................................................505 SERVICE CHANGES AND REDUCTIONS Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97127, March 19, 1997 ........................................................................................................................................103 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97073, June 10, 1997 ...........................................................................................................................................195 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97120, August 14, 1997 .......................................................................................................................................235 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97148, August 28, 1997 .......................................................................................................................................245 Northeast Illinois Regional Commuter Railroad Corporation, IL, Complaint No. 97284, December 31, 1997...................................................................................................................................325
I-100 OMNITRANS, CA, Complaint No. 97129, February 2, 1998 ...............................................................350 Orange County Transportation Authority, CA, Complaint No. 96080, June 20, 1996...........................5 Orange County Transportation Authority, CA, Complaint No. 96098, June 26, 1996...........................7 Regional Transit System, FL, Complaint No. 97170, December 11, 1997...........................................303 SCHOOL BUS SERVICE RIDE Transit Service, CO, Complaint No. 98092, August 18, 1998 ....................................................475 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 SEATBELTS East Volusia Transportation Authority, FL, Complaint No. 96200, July 3, 1997 ..............................200 Metro-Dade Transit Agency, FL, Complaint No. 96133, March 3, 1997 ...............................................94 Port Authority of Allegheny County, PA, Complaint No. 95134, April 7, 1998 ..................................430 VIA Metropolitan Transit, TX, Complaint No. 96155, January 20, 1998............................................343 SETTLEMENT AGREEMENTS Johnson City Transit, TN, Complaint No. 010154, June 28, 2001.......................................................984 VIA Metropolitan Transportation, TX, Complaint No. 95202, March 26, 2001..................................896 SIGNAGE Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Louisiana Consolidated Government, LA, Complaint No. 96208, May 21, 1998 ................................456 Whatcom Transit Authority, WA, Complaint No. 97065, September 26, 1997...................................257 SMOKING POLICIES Chicago Transit Authority, IL, Complaint No. 95172, February 13, 1997 ............................................79 City of Davenport, IA, Complaint No. 96008, August 21, 1997............................................................237
I-101 Worcester Regional Transit Authority, MA, Complaint No. 99035, June 17, 1999 ............................572 STANDBYS Charleston Area Regional Transportation, SC, Complaint No. 04-0059, March 17, 2004 ...............1496 Toledo Area Regional Transit Authority, OH, Complaint No. 99265, April 11, 2001.........................905 Toledo Area Regional Transit Authority, OH, Complaint No. 99266, April 11, 2001.........................908 STOP ANNOUNCEMENTS Albuquerque Transit Department, NM, Complaint No. 03-2336, April 29, 2004 .............................1507 Albuquerque Transit Department, NM, Complaint No. 04-0032, June 3, 2004 ...............................1510 Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Capital Area Transit Authority, MI, Complaint No. 94016, February 28, 2002...............................1222 Capital Metropolitan Transit Authority, TX, Complaint No. 97024, February 19, 1998 ...................384 Chicago Transit Authority, Il, Complaint No. 98260, November 13, 2003........................................1444 Chicago Transit Authority, IL, Complaint No. 98147, December 4, 2003 .........................................1457 City of Lawrence Transit, KS, Complaint No. 010237, July 11, 2002 ...............................................1267 Dallas Area Rapid Transit, TX, Complaint No. 95200, February 20, 1997...........................................82 Greater Hartford Transit, CT, Complaint No. 99055, July 10, 2001 .................................................1059 Humboldt Transit Authority, CA, Complaint No. 00-0376, September 16, 2002..............................1318 Kansas City Area Transportation Authority, MO, Complaint No. 94237, September 21, 1999 ........607 Los Angeles County Metropolitan Transportation Authority, CA, Complaint No. 95040, January 23, 1998 .....................................................................................................................................346 Maryland Transit Administration, MD, Complaint No. 99218, October 14, 2003 ...........................1436 Maryland Transit Administration, MD, Complaint No. 98210, December 2, 2003 ..........................1452 Metropolitan Transportation Authority, NY, Complaint No. 96120, September 13, 1996...................25 Metropolitan Transit Authority, TN, Complaint No. 95006, February 6, 1998 ..................................362 Metropolitan Transit Authority, TN, Complaint No. 01-0026, April 15, 2003..................................1396
I-102 New Jersey Transit Corporation, NJ, Complaint No. 95069, September 3, 1998...............................479 Pioneer Valley Transit Authority, MA, Complaint No. 96115, December 1, 1996................................37 Prince Georgeâs County Department of Public Works, MD, Complaint No. 98283, December 5, 2002...................................................................................................................................1346 Rhode Island Transit Authority, RI, Complaint No. 01-0225, January 28, 2003 .............................1373 Santa Barbara Metropolitan Transit District, CA, Complaint No. 98068, May 14, 1999 ..................549 Springs Transit, CO, Complaint No. 97103, July 29, 2003.................................................................1419 Suffolk County Transit, NY, Complaint No. 98244, July 3, 2003 ......................................................1414 Sun Tran, AZ, Complaint No. 99202, March 24, 2003 ........................................................................1392 Suffolk County Transit, NY, Complaint No. 99018, April 27, 2000 .....................................................720 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 Tri-County Metropolitan Transportation District of Oregon, OR, Complaint No. 04-0069, December 2, 2004...................................................................................................................................1562 Utah Transit Authority, UT, Complaint No. 00047, December 28, 2000 ............................................821 Utah Transit Authority, UT, Complaint No. 01-0088, January 24, 2002..........................................1147 VIA Metropolitan Transit, TX, Complaint No. 95131, August 14, 1997..............................................229 SPECIAL ACCOMMODATION Central Florida Regional Transportation Authority, FL, Complaint No. 00-0305, December 30, 2000 ..................................................................................................................................853 SPECIALIZED TRANSPORTATION New Hampshire Department of Transportation, NH, Complaint No. 95007, February 27, 1997.......91 TAXICABS City of West Hollywood, CA, Complaint No. 96043, May 3, 1997........................................................178 Greater Colorado Springs Transportation Company, CO, Complaint No. 94157, May 2, 1997.........175 Maryland Transit Administration, MD, Complaint No. 99218, October 14, 2003............................1436
I-103 Tri-County Metropolitan Transportation District, OR, Complaint No. 97259, December 11, 1998...................................................................................................................................505 TRANSFERS King County Department of Metropolitan Services, WA, Complaint No. 97035, July 29, 1997........206 Regional Transportation Commission of Southern Nevada, NV, Complaint No. 00-0409, February 4, 2002....................................................................................................................................1167 TRANSIT BOARD MEMBERSHIP Triangle Transit Authority, NC, Complaint No. 96105, January 8, 1997 .............................................62 TRAVEL TRAINING Dallas Area Rapid Transit, TX, Complaint No. 96214, April 24, 1997................................................163 TRIP DENIALS Access Services Incorporated, CA, Complaint No. 00030, October 30, 2000 .......................................804 Access Services Incorporated, CA, Complaint No. 00-0402, June 28, 2001.......................................1045 Kanawha Valley Regional Transportation Authority, WV, Complaint No. 98207, May 14, 1999............................................................................................................................................542 Massachusetts Bay Transportation Authority, MA, Complaint No. 00-048, February 5, 2003.......1380 Memphis Area Transit Authority, TN, Complaint No. 99090, December 28, 2000 ............................837 Sacramento Regional Transit District, CA, Complaint No. 99161, January 9, 2002........................1072 Santa Barbara Metropolitan Transit District, CA, Complaint No. 00003, June 30, 2000 .................761 Toledo Area Regional Transit Authority, OH, Complaint No. 99267, August 28, 2000 .....................786 Toledo Area Regional Transit Authority, OH, Complaint No. 99265, April 11, 2001.........................905 Toledo Area Regional Transit Authority, OH, Complaint No. 99266, April 11, 2001.........................908 VIA Metropolitan Transportation, TX, Complaint No. 95202, March 26, 2001..................................896
I-104 TRIP LENGTH East Bay Paratransit Consortium, CA, Complaint No. 98002, October 13, 1999...............................627 Massachusetts Bay Transportation Authority, MA, Complaint No. 02-0009, November 8, 2004 ..................................................................................................................................1553 Milwaukee County Transit System, WI, Complaint No. 99173-99140, February 28, 2002 .............1217 Regional Transit Authority, LA, Complaint No. 01-0024, August 12, 2002......................................1280 San Joaquin Regional Transit District, CA, Complaint No. 99067, September 29, 1999...................621 San Joaquin Regional Transit District, CA, Complaint No. 01-0176, December 13, 2002...............1348 Transit Authority of River City, KY, Complaint No. 98057, August 5, 1998 ......................................469 Utah Transit Authority, UT, Complaint No. 00-0263, January 31, 2001............................................868 TRIP PURPOSE Access Services Incorporated, CA, Complaint No. 97198, November 21, 1997 ...................................283 Dallas Area Rapid Transit, TX, Complaint No. 96023, March 27, 1997..............................................114 Transit Authority of River City, KY, Complaint No. 96054, November 29, 1997 ...............................291 TROLLEYS Cape Cod Regional Transit Authority, MA, Complaint No. 95091, September 4, 2003 ...................1428 VISUAL IMPAIRMENT Bay Area Rapid Transit District, CA, Complaint No. 98102, March 2, 1999......................................524 Chicago Transit Authority, IL, Complaint No. 98260, November 13, 2003 ......................................1444 Dallas Area Rapid Transit, TX, Complaint No. 95200, February 20, 1997...........................................82 Dallas Area Rapid Transit, TX, Complaint No. 96212, April 24, 1997................................................157 Dallas Area Rapid Transit, TX, Complaint No. 96213, April 24, 1997................................................160 Dallas Area Rapid Transit, TX, Complaint No. 96214, April 24, 1997................................................163
