Innovative Revenue Strategies – An Airport Guide (2015)

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C-1 Appendix C Index to Implementation Techniques Primary Code Innovave Techniques and Improvements Pages Aircra & Passenger Services – AS AS-1 Above the Wing 4-5; 4-6; 4-21 AS-2 Below the Wing 4-5; 4-6; 4-21 AS-3 Deicing 4-5; 4-9; 4-21 AS-4 Glycol Recovery and Recycling 4-5; 4-9; 4-21 AS-5 Fuel Sales and Fueling Vehicles 4-5; 4-10; 4-21 AS-6 Consolidated Fuel Farm 4-5; 4-10; 4-21 AS-7 Ground Services Equipment and Maintenance Facility 4-5; 4-10; 4-21 Business Development – BD BD-1 Passenger Services 3-7: 3-18; 3-24 BD-2 Business Services 3-7; 3-18; 3-24 BD-3 Leisure Services 3-7; 3-19; 3-24 BD-4 Other Services 3-7; 3-20; 3-24 BD-5 Communicaon Systems and Cell Phone Towers 4-5; 4-12; 4-21 BD-6 Joint Markeng and Adversing 4-5; 4-13; 4-21 BD-7 Airport Cies 6-24; 6-37 BD-8 Foreign Trade Zones (FTZs) 6-28; 6-37 BD-9 Marine Port Districts 6-30; 6-37 Cargo – CA CA-1 Consolidated Air Cargo Facility 4-5; 4-10; 4-21 Concessions – CN CN-1 Concession Mix – Time, Price, Concept, and Brand 3-7; 3-12; 3-24 CN-2 Conversion of Non-Revenue Space 3-7; 3-12; 3-24 CN-3 Incubator/Assistance Programs 3-7; 3-13; 3-24 CN-4 Point of Sale (POS) Data Collecon 3-7; 3-8; 3-24 CN-5 Direct Contracts with Individual Brands or Brand Families 7-22 CN-6 CONRACs and QTAs 7-22–7-25 CN-7 Definion of Terms in Rental Car Agreements 7-26 CN-8 Bid Document and Concession Agreements 7-26 CN-9 Rental Car Facility Rents (if not in a CONRAC) 7-27 CN-10 Off-Airport Privilege Fee 7-27 CN-11 Audits 7-27 CN-12 Environmental Migaon 7-28

INNOVATIVE REVENUE STRATEGIES – AN AIRPORT GUIDE C-2 Primary Code Innovave Techniques and Improvements Pages CN-13 Rental Car Trash Recycling 7-28 CN-14 Leers of Credit 7-28 CN-15 Direct Contracts with In-Terminal Concessionaires 7-31 CN-16 Fee Manager Alternave 7-32 CN-17 Master or Prime Concessionaire Alternave 7-33 CN-18 Third-Party Developer Alternave 7-34 CN-19 Combined Management Approach 7-35 CN-20 Program Strategy, Vision, Goals, and Objecves 7-39 CN-21 Selecon of Concession Management Alternave 7-40 CN-22 Market Research 7-41 CN-23 Commercial Plan 7-42 CN-24 Facilies Requirements 7-42 CN-25 Procurement Methods 7-43 CN-26 Concession Documents 7-46 CN-27 Communicaons and Monitoring 7-48 Energy Management & Alternaves – EN EN-1 Ulies Reimbursement/Separately Metered Ulies 4-5; 4-11; 4-21 Environmental – EV EV-1 Trash Removal and Recycling 4-5; 4-11; 4-21 Finance & Property Management – FN FN-1 Parcipang Leases and Equity Parcipaon 5-2; 5-6; 5-15 FN-2 Direct Ownership 5-2; 5-4; 5-15 FN-3 Public-Private Partnerships (P3) 5-2; 5-8; 5-15 FN-4 Joint Development 5-2; 5-9; 5-15; 6-8; 6-15; 6-37 FN-5 Mineral Estate Parcipang Leases 5-2; 5-11; 5-15 FN-6 Airport Access and Privilege Fees 6-8; 6-9; 6-37 FN-7 Tax Increment Financing (TIF) District 6-8; 6-11; 6-37 FN-8 Local Income and Payroll Tax 6-8; 6-13; 6-37 FN-9 Sales Tax/Occupancy Tax 6-8; 6-14; 6-37 FN-10 Transfer of Development Rights (TDRs) 6-8; 6-16; 6-37 FN-11 Connecon Fees 6-8; 6-18; 6-37 FN-12 Business Improvement Districts (BIDs) 6-8; 6-19; 6-37 FN-13 Special Assessment/Beerment District 6-8; 6-20; 6-37 FN-14 Land Value Tax 6-8; 6-22; 6-37 FN-15 Transporta­on U­lity Fees (TUFs) 6-8; 6-23; 6-37 FN-16 Infrastructure Bank 6-33; 6-37 FN-17 TIFIA 6-34; 6-37 Informaon Technology – IT IT-1 Mobile Applicaons 3-7; 3-16; 3-25 IT-2 Free Wi-Fi to Airport Passengers 3-7; 3-17; 3-25 IT-3 Digital Adversing 3-7; 3-17; 3-25 IT-4 Social Technologies 3-7; 3-9; 3-25 Parking – PK PK-1 Parking Product Mix 3-7; 3-13; 3-25 PK-2 Parking Reservaon and Payment Systems 3-7; 3-14; 3-25

APPENDIX C – INDEX TO IMPLEMENTATION TECHNIQUES C-3 Primary Code Innovave Techniques and Improvements Pages PK-3 Guidance Systems 3-7; 3-15; 3-25 PK-4 Parking Loyalty Programs 3-7; 3-15; 3-25 PK-5 Self-Operaˆon 7-11 PK-6 Management Contract 7-11 PK-7 Concession Agreement 7-11 PK-8 Combined Approach 7-12 PK-9 Parking Analycs and Alternaves 7-14 PK-10 Performance Monitoring 7-15 PK-11 Technologies that Support Parking Revenue Development 7-16 Planning, Design, & Administraon – PL PL-1 Badging 4-6; 4-13; 4-22 Service Quality – SQ SQ-1 Quality Assurance 3-8; 3-10; 3-25 SQ-2 Customer Assistance 3-8; 3-20; 3-25 SQ-3 Special Assistance 3-8; 3-20; 3-25 SQ-4 Loyalty Programs 3-8; 3-15 Terminal Operaons – TO TO-1 Passenger Processing 3-8; 3-21; 3-26 TO-2 Way-Finding 3-8; 3-21; 3-26 TO-3 Airport Cleanliness 3-8; 3-21; 3-26 TO-4 Baggage Delivery Services 4-6; 4-13; 4-22 TO-5 Building Services to Airlines/Concessionaires 4-6; 4-14; 4-22 TO-6 Curbside or Remote Baggage Drop-off/Check-in 4-6; 4-14; 4-22 TO-7 Janitorial 4-6; 4-14; 4-22 TO-8 Logis‡cs Services and Warehouses for Concessionaires 4-6; 4-15; 4-22 TO-9 Lounges/Clubrooms 4-6; 4-15; 4-22 TO-10 Mee‡ng Rooms 4-6; 4-16; 4-22 TO-11 Shared Gates 4-6; 4-16; 4-22 TO-12 Wheelchair Services 4-6; 4-17; 4-22

Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation