National Academies Press: OpenBook

Airport Emergency Post-Event Recovery Practices (2015)

Chapter: Appendix C - Questionnaire Used to Guide Interviews

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Page 74
Suggested Citation:"Appendix C - Questionnaire Used to Guide Interviews ." National Academies of Sciences, Engineering, and Medicine. 2015. Airport Emergency Post-Event Recovery Practices. Washington, DC: The National Academies Press. doi: 10.17226/22151.
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Page 74
Page 75
Suggested Citation:"Appendix C - Questionnaire Used to Guide Interviews ." National Academies of Sciences, Engineering, and Medicine. 2015. Airport Emergency Post-Event Recovery Practices. Washington, DC: The National Academies Press. doi: 10.17226/22151.
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Page 75
Page 76
Suggested Citation:"Appendix C - Questionnaire Used to Guide Interviews ." National Academies of Sciences, Engineering, and Medicine. 2015. Airport Emergency Post-Event Recovery Practices. Washington, DC: The National Academies Press. doi: 10.17226/22151.
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Page 76

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75 QUESTIONS FOR AIRPORTS Date of interview Interviewer(s) Name of airport 3-letter airport code Primary interviewee Job title or descriptor Interviewee’s e-mail Interviewee’s phone Other persons in interview and titles: Statement of Purpose: The objective of this synthesis is to find what policies and practices have been effective in the recovery of airports from disruptions caused by emergency events including aircraft accidents, natural disasters, and manmade incidents (e.g. shootings, hostage situations, security breaches, industrial accidents, systems failures, and fires). The target audience for the results is airports of all types and sizes, their sponsors/owners, and the airports’ partners in emergency preparedness and recovery. 1) Has your airport experienced any emergency incidents requiring recovery? If yes, please provide the details. [Details should include type of event, impacts, recovery timeline, organizational/ management structure in place or put in place to manage the emergency.] If you have had more than one incident, please address them. 2) What recovery processes or procedures were used? 3) Which were more effective and which were less effective? In your answer, please address the following topics (as well as any others that were important in your situation). a. Care of employees, tenants, traveling public and stakeholders b. Minimizing disruption of facilities c. Common objectives throughout the incident management process d. Integrated training and exercises, multi-agency collaboration, and after-action analysis e. Communications (internal and external) f. Other topics specific to your airport and incident. 4) Please comment on the mutual aid agreements that you have in place and how and if they were used. 5) What “common objectives” were identified during your recovery process? Which were determined to be more essential? a. Care of employees, tenants, traveling public and stakeholders b. Minimizing disruption of facilities c. Common objectives throughout the incident management process d. Integrated training and exercises, multi-agency collaboration, and after-action analysis e. Communications (internal and external) f. Other topics specific to your airport and incident. 6) How do you set the priorities for restoration and recovery? 7) What happens if the disaster is multi-dimensional? 8) What challenges and barriers to restoration and recovery were identified and when? How were they overcome? 9) What lessons were learned from the experience? What if any changes resulted? (Examples: Integrated into training and exercises, multi-agency collaboration, and after-action analysis, etc.) 10) In addition to operational, safety, security, and maintenance issues and lessons learned, what did your airport learn about the economic, social, political, and legal aspects of recovery? What lessons did you learn? What actions have you taken to prepare your sponsor/owner or other stakeholders for preparedness measures needed to apply your lessons learned about airport recovery after disruptive incidents? 11) Do you have any quantitative or qualitative measures of recovery time, costs, cost savings, or effectiveness? Do you have any event documentation that measures recovery time, costs, cost savings, or effectiveness? If yes, would you share these reports? APPENDIX C Questionnaire Used to Guide Interviews

76 12) Have you had an opportunity to test the lessons learned or changes? How? a. TTX b. Annual reviews c. Triennial d. Actual incident of same type e. Incidents of other types f. Specialized team training somewhere such as TEEX or Huntsville. 13) Is there any comment, suggestion, criticism, or addition, either about the topic of this study or about this survey, you wish to add? 14) What documents can you share for us to include in the analysis of this synthesis and perhaps reproduce if your airport is chosen as a case example? 15) Do you have photographs or other visuals/graphics that you can share? Thank you.

Abbreviations used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

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TRB’s Airport Cooperative Research Program (ACRP) Synthesis 60: Airport Emergency Post-Event Recovery Practices explores approaches to improving the overall resiliency of airports through planning for the recovery phase of emergency response.

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