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88 1. American Public Transportation Association (2012) 2012 Public Transportation Fact Book. Washington, DC. http://www.apta.com/resources/statistics/Documents/FactBook/APTA_2012_Fact%20Book.pdf 2. Chamberlin, D. (2010) The Value of the Maintenance Instructor. CAT Magazine, March. 3. Hattie, J. (2003) Teachers Make a Difference: What Is the Research Evidence? Paper presented at the Australian Council for Educational Research Annual Conference on Building Teacher Quality, Melbourne. 4. Imagine America Foundation (2010) ROI of Faculty Development: A Case Study. Retrieved February 2014, from imagine-america.org: http://www.imagine-america.org/pdfs/ROI%20of%20Faculty%20Development %20-%20Final.pdf 5. Rice, J. K. (2003) Teacher Quality: Understanding the Effectiveness of Teacher Attributes. Washington, DC: Economic Policy Institute. 6. Transportation Learning Center (2010a) Metrics of Success. Silver Spring, MD: Transportation Learning Center. 7. Transportation Learning Center (2010b) Scoping Study and Survey of Existing Resources, Practices and Metrics of Workforce Development Programs in the U.S. Transit Industry. Transit Cooperative Research Program Project J-11/Task 12, Washington, D.C. 8. Zupek, R. (2009) Does Your Resume Need New Acronyms? Retrieved February 2014, from CNN.com: http:// www.cnn.com/2009/LIVING/worklife/02/11/cb.jobs.certification/index.html References
