Interactive Training for All-Hazards Emergency Planning, Preparation, and Response for Maintenance and Operations Field Personnel (2015)

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99 APPENDIX C Screening Survey Responses Screening Survey Results NCHRP Synthesis 44-12 All-Hazards Emergency Training and Exercises for Maintenance & Operations Personnel Note that these results may not appear in the same order as the questions in the survey questionnaire. 1. How many employees does your DOT or public works agency employ? Select one. Employees All State Local <50 12 3 8 51-99 6 1 5 100-249 6 0 6 250-499 5 2 3 500-999 0 0 0 1000-1999 4 4 0 2000-4999 9 9 0 >5000 6 6 0 Total Responses 48 25 22 2. How many full-time equivalent (FTE) maintenance and operations field personnel does your DOT or public works agency employ? Select one. Employees All State Local <50 18 4 13 51-99 4 0 4 100-249 5 0 5 250-499 3 3 0 500-999 4 4 0 1000-1999 7 7 0 2000-4999 6 6 0 >5000 1 1 0 Total Responses 48 25 22

100 3. Does your DOT or public works agency outsource maintenance and operations functions to contractors? All State Local Yes 24 13 10 No 24 12 12 Total Responses 48 25 22 Functions identified as being outsourced included the following: State • Aviation infrastructure maintenance, operations • Bridge painting • Bridge repair • Brush clearing • Cable barrier installation • Crack/chip sealing, seal coats • Culvert repair • Debris removal • Equipment maintenance • Facility maintenance • Freeway service patrol • Guardrail repair • Heat straightening • ITS maintenance • Lighting • Litter pick-up • Mowing • Paving • Pavement markings/striping • Pavement overlays • Pavement repair and replacement • Plug joints • Rental of maintenance equipment • Research • Rest area security • Roadway/signage inspections • Road maintenance • Sand and salt hauling • Signal markings • Signal repair • Snow and ice control • Snow removal • Sweeping

101 • Traffic control • Traffic management center staffing • Transit infrastructure repair and replacement • Tree trimming Local • Asphalt overlay • Construction • Electrical, high voltage • Equipment repair • Fire alarm maintenance • Generator maintenance • Knockdowns • Lighting maintenance and repair • New installations • Paving • Road reconstruction • SCADA controls programming • Security alarm maintenance • Signage projects • Snow and ice control • Snow removal • Street sweeping, mechanical • Traffic signal installations • Traffic signal maintenance and repair • Trucking • Refuse and recycling collection • Road reconstruction • Rodent control • Paving, storm sewer pipes • Vehicle maintenance and repair • Water and Sewer operations and maintenance • Utility repair

102 4. Does your organization provide training, drills, and/or exercises to its maintenance and operations field personnel in Emergency Operations, Hazards Awareness, or related functions? All State Local Yes 32 22 10 No 16 3 12 Total Responses 48 25 22 The following table breaks down the responses by M&O field personnel FTEs. STATE LOCAL FTE Yes No Yes No <50 3 1 7 6 51-99 0 0 1 3 100-249 0 0 2 3 250-499 2 1 0 0 500-999 3 1 0 0 1000-1999 7 0 0 0 2000-4999 6 0 0 0 >5000 1 0 0 0 Total Responses 22 3 10 12 If Yes, which hazards are covered? All State Local All-hazards 19 12 7 Flood 12 11 1 Earthquake 7 7 0 Wildfire 5 5 0 Hurricane 9 7 2 Windstorm 7 5 2 Snowstorm 16 12 4 Landslide 4 4 0 Other 8 6 2 Total Responses 32 22 10 "Other” included Tornado, Accident, Hazmat, Homeland Security, Nuclear, Active Shooter, Continuity of Operations, Electrical.

103 If "No", please indicate the reasons why your DOT or public works agency has not implemented an Emergency Operations and Hazards Awareness training or exercise program that incorporates its field personnel: All State Local Inadequate facilities and other resources (e.g. PCs, Internet) 2 1 1 Insufficient budget for staff overtime to take training 6 1 5 Difficulty in scheduling/conflict with work priorities 7 2 5 Insufficient information about available training 5 1 4 Lack of desired content 0 0 0 Lack of facility to deliver training 0 0 0 Lack of in-house staff qualified to deliver training 7 1 6 Lack of personnel interest 2 0 2 Lack of management support 5 0 5 NIMS/ICS training requirements are confusing 4 0 4 Evaluation issues 1 0 1 Language issues 0 0 0 Lack of computer skills 0 0 0 Other, please specify: 6 2 3 Insufficient budget for training contractor 7 1 6 Total Responses 17 4 12

104 5. D oe s yo ur D O T or p ub lic w or ks a ge nc y m ak e us e of a ny o f t he fo llo w in g fo rm al In st ru ct or -l ed C la ss ro om T ra in in g re so ur ce s in it s pr og ra m to tr ai n fi el d pe rs on ne l f or th ei r ro le in E m er ge nc y O pe ra ti on s an d H az ar ds A w ar en es s? Al l St at e Lo ca l Al l St at e Lo ca l Al l St at e Lo ca l A ll St at e Lo ca l C en te r f or D om es tic P re pa re dn es s (F E M A ) 16 10 6 3 1 2 9 8 1 28 19 9 E m er ge nc y M an ag em en t In st itu te (F E M A ) 11 7 4 12 8 4 8 6 2 31 21 10 N at io na l H ig hw ay In st itu te (F H W A ) 12 7 5 3 2 1 16 13 3 31 22 9 N at io na l T ra ns it In st itu te (F TA ) 22 15 7 1 0 1 6 5 1 29 20 9 N at io na l T ra in in g an d E du ca tio n D ivi si on (F E M A ) 18 13 5 2 0 2 9 7 2 29 20 9 LT A P /T TA P C en te r 19 15 4 4 2 2 9 5 4 32 22 10 U ni ve rs ity /C ol le ge (o th er th an LT A P /T TA P ) 16 10 6 2 1 1 12 10 2 30 21 9 NO RE Q UI RE D VO LU NT AR Y TO TA L RE SP O NS ES

105 6. D oe s yo ur D O T or p ub lic w or ks a ge nc y m ak e us e of a ny o f t he fo llo w in g O nl in e- a nd C om pu te r- Ba se d Tr ai ni ng r es ou rc es in it s pr og ra m to tr ai n fi el d pe rs on ne l f or th ei r ro le in E m er ge nc y O pe ra ti on s an d H az ar ds A w ar en es s? Al l St at e Lo ca l Al l St at e Lo ca l Al l St at e Lo ca l A ll St at e Lo ca l IC S T ra in in g P ro gr am & R es ou rc e C en te r ( FE M A ) 8 6 2 16 9 7 7 6 1 31 21 10 In de pe nd en t S tu dy (I S ) P ro gr am (F E M A ) 5 4 1 15 8 7 11 9 2 31 21 10 N IM S T ra in in g P ro gr am & R es ou rc e C en te r ( FE M A ) 8 6 2 15 9 6 7 6 1 30 21 9 N R F R es ou rc e C en te r ( FE M A ) 15 8 7 1 1 0 13 11 2 29 20 9 N at io na l T ra ns it In st itu te (F TA ) 20 13 7 0 0 0 8 6 2 28 19 9 N at io na l H ig hw ay In st itu te (F H W A ) 13 8 5 1 1 0 16 12 4 30 21 9 LT A P /T TA P C en te r 19 15 4 3 2 1 8 4 4 30 21 9 U ni ve rs ity /C ol le ge (o th er th an LT A P /T TA P ) 16 10 6 0 0 0 14 11 3 30 21 9 NO RE Q UI RE D VO LU NT AR Y TO TA L RE SP O NS ES

106 7. List of Other Resources used for Emergency Operations and Hazards Awareness training: State • California Specialized Training Institute (CSTI) • Vermont State Police Academy (ICS Level 100) • Department of Military Affairs - DES Bureau to deliver ICS/NIMS training • Arizona Division of Emergency Management training. • State EMA (MEMA), Transit Security Institute, and others. • Ohio Emergency Management Agency, Ohio Department of Agriculture. • Minnesota Homeland Security Emergency Management. • State Fire Academy Certified ICS instructors • TEEX Local  American Public Works Association  IMSA MOT Training  Mass Arborists Association  Private Training Companies and CIRMA/CCM  USF T2 training 8. What is/are your DOT's or public works agency's preferred delivery method(s) when training M&O field personnel for their role in Emergency Operations and Hazards Awareness? All State Local Meetings 22 17 5 Instructor-led Classroom 25 19 6 Interactive Video 8 6 2 JITT 9 7 2 CBT 19 14 5 Other 3 3 0 Scenario-based 17 12 5 Seminars, Workshops 18 12 6 TTT 11 10 1 Webinars 12 10 2

107 9. Does your DOT or public works agency use performance metrics or other tools in assessing the effectiveness of training? All State Local Yes 8 7 1 No 25 15 10 Total Responses 33 22 11 Metrics or Tools Used  Annual Performance Measures  Evaluations, After Action Evaluations  Tracking of participation and course completion.  Data on traffic incident clearance for an Interstate Corridor  Pre Exercise Goals  Post Training Assessment Report/Evaluation.  Surveys  Testing 10. Has your DOT or public works agency encountered any problems or challenges with implementing its existing program to train field personnel for their role in Emergency Operations and Hazards Awareness? All State Local Yes 16 10 6 No 17 12 5 Total Responses 33 22 11 If Yes, please specify the problems or challenges: All State Local Inadequate facilities and other resources (e.g. PCs, Internet) 3 1 2 Insufficient budget for staff overtime to take training 4 2 2 Insufficient budget for training contractor 8 4 4 Difficulty in scheduling/conflict with work priorities 12 8 4 Lack of desired content 2 2 0 Lack of facility to deliver training 0 0 0 Lack of in-house staff qualified to deliver training 6 5 1 Lack of personnel interest 2 1 1 Lack of management support 2 1 1 NIMS/ICS training requirements are confusing 2 1 1 Evaluation issues 0 0 0 Language issues 1 0 1 Lack of computer skills 3 1 2 Other, please specify: 4 2 2 Total Responses 16 10 6

108 11 . A re th er e an y ga ps o r un ad dr es se d ne ed s in y ou r cu rr en t p ro gr am to tr ai n fi el d pe rs on ne l f or th ei r ro le in E m er ge nc y O pe ra ti on s an d H az ar ds A w ar en es s? A ll St at e Lo ca l Ye s 17 12 5 N o 16 10 6 T o ta l R es p o n se s 33 22 11 12 . P le as e in di ca te in w hi ch o f t he fo llo w in g ex er ci se ty pe s yo ur D O T or p ub lic w or k ag en cy r eq ui re s or e nc ou ra ge s yo ur fi el d pe rs on ne l t o pa rt ic ip at e.

109 13. What problems or challenges has your DOT or public works agency encountered in incorporating field personnel into emergency exercises? All State Local Inadequate facilities and other resources (e.g. PCs, Internet) 9 4 5 Insufficient budget for staff overtime to take training 15 10 5 Insufficient budget for training contractor 13 6 7 Difficulty in scheduling/conflict with work priorities 27 19 8 Lack of desired content 2 1 1 Lack of facility to deliver training 1 0 1 Lack of in-house staff qualified to deliver training 13 8 5 Lack of personnel interest 4 3 1 Lack of management support 8 6 2 NIMS/ICS training requirements are confusing 5 3 2 Evaluation issues 0 0 0 Language issues 1 0 1 Lack of computer skills 6 3 3 Other, please specify: 2 1 1 Total Responses 32 22 10 14. Comments regarding Exercises  State DOT will participate in exercises hosted by other agencies or by our Military Affairs - DES. The number of participants is limited.  Full scale exercises involving field personnel is needed.  Hard for field employees to participate and still perform the daily duties required on the roadway.  State holds annual exercises as required by the state EMA. Some counties do not fully utilize exercises held by the state DOT. First responders more fully utilize the exercises.  Required for our EMC, most district level emergency response personnel attend all the above.  We encourage, nurture, and participate in local exercises. We successfully helped a local community develop, get funding, and host an exercise involving traffic incident management (TIM) and state and local response.

110 15. List of relevant links to web pages for Emergency Operations and Hazards Awareness training/exercise programs State  FEMA website  www.azdema.gov  http://dotweb/organization/operations/highwaymaintenance/index.asp (Author’s Note: This link is to an internal intranet)  Internal Emergency Management Page with emergency contacts listing and support procedures.  Internal intranet. http://www.mbta.com/transitpolice/default.asp?id=25703. http://transnet/MassDOTUniversity/index.html  Texas DPS Office of Emergency Management Website Local: No links suggested by Local respondents. 16. List of relevant Guidance Documents used to develop Emergency Operations and Hazards Awareness training/exercise programs State  CPG101  Emergency Response Guides (2)  ETO Manual  FHWA/SHRP2 Traffic Incident Management training  Homeland Security  HSEEP / HSEEP FEMA Independent Study  NIMS/ICS  NIMSCAST ICS  NRC regulations (for drills and exercises pertaining to nuclear plants)  Ohio Emergency Operations Plan  Pandemic Flu Plan  State Emergency Operations Plan  State Emergency Operations Plan Field Operations Guide  TRB and NCHRP guidance publications Local  EOP, OSHA, FEMA regulations  EPA and FEMA scenarios  FEMA documents  IMSA  SOP City Emergency DOC

111 17. Comments regarding Unaddressed Needs/Gaps State  Coordination between fire and police  Funding  Insufficient training frequency  More targeted training for support personnel (e.g., human resources, procurement, budgeting, construction, etc. )  Need better ICS and ESF1 role awareness  Preparing and Training on Emergency Operations Plan  Response to accidents involving hazardous materials, flooding or storm damage (e.g., downed electrical lines, structure damage, etc.)  Training for new employees (2) Local  Dealing with trauma  Expired certifications  Funding and personnel coordination issues  Insufficient frequency of training  Preparedness for out of area deployment  Search and rescue  Training for new employees