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112 APPENDIX D Case Example Interview Guide NCHRP Synthesis 44-12 Case Example Interview Guide Background questions ⢠Agency ⢠Name/title ⢠Division ⢠Address ⢠Phone/email ⢠Total number of employees ⢠Total number of M&O field personnel (not including contractors) ⢠Total number of contractors performing M&O field work ⢠Number of district offices ⢠Annual training budget ⢠Annual training budget for M&O field personnel ⢠Number of training personnel Training and exercise needs ⢠What are the training and exercise needs of M&O field personnel and first-line supervisors and contractors? ⢠Training and exercise practices. ⢠Does your agency or district office have a training and exercise policy for M&O field personnel? If so, please describe or provide a copy of the policy. ⢠Does your district office provide a training and exercise program for its M&O field personnel? If so, please describe or provide a copy of the program. ⢠If the following information is included in the copy of the program, there is no need to repeat it: ⢠What are the key emergency training needs of M&O field personnel? ⢠What training do M&O field personnel undergo? ⢠What are the sources of the training? ⢠How often do they undergo the training? ⢠How is the training delivered (in-house, consultant, LTAP/TTAP, other agency or organization)? ⢠Does your agency hold exercises? If so, do M&O field personnel participate in them and what percentage or how many of them participate? What types of exercises are they? ⢠How often do they undergo the exercises? ⢠How is the training and exercise schedule for each M&O field personnel determined? Which persons determine the schedule? ⢠Does your agency use field crew meetings to train your M&O field personnel? If so, please describe. ⢠Does your agency use (or has it considered for use) other types of training? If so, please describe. ⢠Please describe technologies being used for training and exercises for M&O field personnel. Please also describe any implementation and maintenance issues, initial costs, ongoing costs, other issues, and benefits of the technologies. Also please include information on feedback received from trainees or trainers on these technologies. ⢠What technologies has your agency used but discontinued? Please describe them and why they were discontinued. ⢠What technologies has your agency considered but decided not to use? Please describe them and why they were not selected for training and exercises. ⢠Does your agency practice just-in-time training (training provided when the need arises)? If so, please describe. ⢠Do you coordinate with other agencies and organizations to provide training and exercises? If so, please indicate the agencies and organizations and how the coordination takes place. Training and exercise evaluation ⢠How do you evaluate your training and exercise program? ⢠How are trainees/participants evaluated?
113 ⢠If performance metrics are used, please describe them. ⢠If results of program evaluations are available, please provide them. Training and exercise implementation costs and issues ⢠Are there specific attributes of M&O field personnel that make training and exercise delivery particularly difficult? If so, please describe them and how your agency is addressing them. ⢠What are the costs of each practice per agency personnel? per contractor? ⢠Please describe sources of funding for your agencyâs training and exercise program and any insufficiencies in funding that your agency is facing. ⢠Does your agency pay for training and exercises of local public works agencies? ⢠Does your agency require local public works agencies to undergo particular training and/or exercises? ⢠Does your agency pay for contractor training and exercises? ⢠Does your agency require contractors to undergo particular training and/or exercises? ⢠What issues have you faced in terms of your agency personnel? ⢠What issues have you faced in terms of your local public agency personnel? ⢠What issues have you faced in terms of your contractors? ⢠What training and exercise gaps are you currently challenged with? Scenarios ⢠What scenarios are used by your agency for training and exercises? ⢠What are the sources of your agencyâs training and exercise scenarios? ⢠Does your agency develop training and exercise scenarios? If so, how are they developed? ⢠Train-the-trainer ⢠Does your agency provide train-the-trainer training for M&O field personnel? If so, what are the sources of the training? Which M&O field personnel undergo this training?
