Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
108 Installation History at Each Study Center The following tables present installation-related information for each of the six study centers by year and month of the pro- gram. It is important to note that there were no formal require- ments for the collection of most of the data in the tables. With that in mind, each center established its own process for the col- lection of the data and not all of the data are available from all of the study centers. That said, each of the tables in the appendix contains columns with the following information: Year and MonthâSelf explanatory Appointments ScheduledâThe number of all installation- related appointments scheduled during the subject month. Ideally this number should include appointments in which participants arrived and had successful DAS equipment installations performed, appointments in which the par- ticipant was a no-show or cancelled, and appointments in which participants arrived and had their vehicle rejected for installation. # InstalledâNumber of installations performed. Ideally this should include DAS equipment installations into the vehi- cles of new participants as well as reinstallation of equip- ment into the vehicles of existing participants. The latter event occurred most often when an existing participant acquired a new car and wished to continue to be a part of the program. Number of Cancellations & No-ShowsâNumber of times a potential participant cancelled a previously estab- lished installation appointment or did not show up for an appointment. Number of Vehicles Rejected at SiteâNumber of times potential participants showed up for an installation appointment but had their vehicle rejected for installation. % of Cancellations & No-Shows (Month)âPercentage of all appointments made for installations during the sub- ject month that resulted in cancellations or potential par- ticipant no-shows. % of Appointments with Vehicles RejectedâPercentage of all appointments made for installations during the sub- ject month that resulted in the rejection of the potential vehicle. % of Cancellations & No-Shows (Program to Date)â Cumulative percentage of appointments made for instal- lations that resulted in program-to-date cancellations or potential participant no-shows. A P P E n D I x h
109 Table H.1. Installation Appointment Statistics for Bloomington (Indiana) Year Month Bloomington Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October November December 2011 January 7 1 3 3 42.86% 42.86% 42.86% February 21 8 12 1 57.14% 4.76% 53.57% March 30 11 17 2 56.67% 6.67% 55.17% April 28 14 13 1 46.43% 3.57% 52.33% May 25 14 11 0 44.00% 0.00% 50.45% June 29 12 16 1 55.17% 3.45% 51.43% July 21 15 5 1 23.81% 4.76% 47.83% August 30 17 11 2 36.67% 6.67% 46.07% September 24 19 4 1 16.67% 4.1% 42.79% October 29 14 10 0 34.48% 0.00% 41.80% November 30 15 13 2 43.33% 6.67% 41.97% December 16 10 5 1 31.25% 6.25% 41.38% 2012 January 6 4 1 1 16.67% 16.67% 4.88% February 9 8 0 1 0.00% 11.11% 39.67% March 20 14 6 0 30.00% 0.00% 39.08% April 8 4 4 0 50.00% 0.00% 39.34% May 12 8 4 0 33.33% 0.00% 39.13% June 8 5 1 2 12.50% 25.00% 38.53% July 10 6 4 0 40.00% 0.00% 38.57% August 14 3 9 2 64.29% 14.29% 39.52% September 19 8 6 5 31.58% 26.32% 39.14% October 9 3 3 3 33.33% 33.33% 39.01% November 14 6 5 3 35.71% 21.43% 38.90% December 6 4 1 0 16.67% 0.00% 38.59% 2013 January 4 3 1 0 25.00% 0.00% 38.46% February 3 2 1 0 33.33% 0.00% 38.43% March 1 1 0 0 0.00% 0.00% 38.34% April 7 5 2 0 28.57% 0.00% 38.18% May 12 9 0 3 0.00% 25.00% 37.17% June 0 0 0 0 0.00% 0.00% 37.17% July 6 5 0 1 0.00% 16.67% 36.68% August 0 0 0 0 0.00% 0.00% 36.68% September 0 0 0 0 0.00% 0.00% 36.68% Totals 458 248 168 36
110 Table H.2. Installation Appointment Statistics for Buffalo (New York) Year Month Buffalo Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October 7 4 2 1 33.3% 14.3% 33.3% November 17 11 4 3 23.5% 17.6% 26.1% December 21 14 2 6 9.5% 28.6% 18.2% 2011 January 21 13 2 6 9.5% 28.6% 15.4% February 12 7 5 0 41.7% 0.0% 19.5% March 20 16 4 0 20.0% 0.0% 19.6% April 32 27 4 1 12.5% 3.1% 17.8% May 17 14 2 1 11.8% 5.9% 17.1% June 10 10 0 0 0.0% 0.0% 16.0% July 23 20 1 2 4.3% 8.7% 14.5% August 37 30 7 1 18.9% 2.7% 15.3% September 54 47 6 1 11.1% 1.9% 14.4% October 51 35 16 0 31.4% 0.0% 17.1% November 46 39 7 0 15.2% 0.0% 16.9% December 62 47 16 0 25.8% 0.0% 18.2% 2012 January 64 34 26 4 40.6% 6.3% 21.1% February 55 24 28 4 50.9% 7.3% 24.1% March 88 67 20 1 22.7% 1.1% 23.9% April 16 15 2 2 12.5% 12.5% 23.6% May 20 14 6 1 30.0% 5.0% 23.8% June 21 16 7 2 33.3% 9.5% 24.1% July 31 17 14 1 45.2% 3.2% 25.0% August 32 27 4 2 12.5% 6.3% 24.5% September 29 21 8 1 27.6% 3.4% 24.6% October 35 26 6 2 17.1% 5.7% 24.3% November 56 32 10 3 17.9% 5.4% 23.9% December 35 26 8 2 22.9% 5.7% 23.8% 2013 January 55 51 8 0 14.5% 0.0% 23.3% February 21 24 2 2 9.5% 9.5% 23.0% March 12 16 1 0 8.3% 0.0% 22.8% April 2 6 2 0 100.0% 0.0% 23.0% May 12 13 1 0 8.3% 0.0% 22.8% June 10 15 1 0 10.0% 0.0% 22.7% July 4 4 2 0 50.0% 0.0% 22.8% August September Totals 1,028 782 234 49
111 Table H.3. Installation Appointment Statistics for Durham (North Carolina) Year Month Durham Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October November 8 8 0 0 0.0% 0.0% 0.0% December 5 5 0 0 0.0% 0.0% 0.0% 2011 January 33 21 8 0 24.2% 0.0% 17.4% February 44 21 15 1 34.1% 2.3% 25.6% March 30 20 10 1 33.3% 3.3% 27.5% April 16 21 8 2 50.0% 12.5% 30.1% May 37 12 11 4 29.7% 10.8% 30.1% June 32 29 10 1 31.3% 3.1% 30.2% July 45 30 10 0 22.2% 0.0% 28.8% August 57 31 34 0 59.6% 0.0% 34.5% September 30 28 9 1 30.0% 3.3% 34.1% October 15 11 4 0 26.7% 0.0% 33.8% November 42 22 10 1 23.8% 2.4% 32.7% December 48 33 14 5 29.2% 10.4% 32.4% 2012 January 36 29 6 0 16.7% 0.0% 31.2% February 43 27 8 3 18.6% 7.0% 30.1% March 22 9 3 6 13.6% 27.3% 29.5% April 14 16 2 1 14.3% 7.1% 29.1% May 18 14 2 2 11.1% 11.1% 28.5% June 11 7 2 4 18.2% 36.4% 28.3% July 17 15 2 3 11.8% 17.6% 27.9% August 18 8 3 4 16.7% 22.2% 27.5% September 16 6 3 7 18.8% 43.8% 27.3% October 40 14 14 10 35.0% 25.0% 27.8% November 23 11 6 14 26.1% 60.9% 27.7% December 36 26 9 5 25.0% 13.9% 27.6% 2013 January 31 27 6 7 19.4% 22.6% 27.2% February 33 18 11 10 33.3% 30.3% 27.5% March 6 12 4 7 66.7% 116.7% 27.8% April 5 4 4 8 80.0% 160.0% 28.1% May 5 4 1 2 20.0% 40.0% 28.1% June 9 5 2 6 22.2% 66.7% 28.0% July 6 3 1 6 16.7% 100.0% 27.9% August September Totals 831 547 232 121
112 Table H.4. Installation Appointment Statistics for Seattle (Washington) Year Month Seattle Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October November December 2011 January February 3 3 0 0 0.0% 0.0% 0.0% March 16 10 5 1 31.3% 6.3% 26.3% April 38 24 12 2 31.6% 5.3% 29.8% May 36 22 12 2 33.3% 5.6% 31.2% June 56 39 17 0 30.4% 0.0% 30.9% July 73 46 27 0 37.0% 0.0% 32.9% August 48 36 11 1 22.9% 2.1% 31.1% September 45 32 13 0 28.9% 0.0% 30.8% October 36 28 8 0 22.2% 0.0% 29.9% November 34 27 7 0 20.6% 0.0% 29.1% December 36 24 10 2 27.8% 5.6% 29.0% 2012 January 65 44 20 1 30.8% 1.5% 29.2% February 47 35 11 1 23.4% 2.1% 28.7% March 35 22 12 1 34.3% 2.9% 29.0% April 57 34 18 5 31.6% 8.8% 29.3% May 48 29 18 1 37.5% 2.1% 29.9% June 43 30 13 0 30.2% 0.0% 29.9% July 56 29 24 3 42.9% 5.4% 30.8% August 45 27 16 2 35.6% 4.4% 31.1% September 43 32 9 2 20.9% 4.7% 30.6% October 62 37 23 2 37.1% 3.2% 31.0% November 42 21 19 2 45.2% 4.8% 31.6% December 15 12 3 0 20.0% 0.0% 31.5% 2013 January 37 21 12 4 32.4% 10.8% 31.5% February 36 21 12 3 33.3% 8.3% 31.6% March 32 17 13 2 40.6% 6.3% 31.8% April 11 7 4 0 36.4% 0.0% 31.9% May 11 6 4 1 36.4% 9.1% 31.9% June 15 13 2 0 13.3% 0.0% 31.7% July 19 10 7 2 36.8% 10.5% 31.8% August 1 1 0 0 0.0% 0.0% 31.7% September Totals 1,141 739 362 40
113 Table H.5. Installation Appointment Statistics for State College (Pennsylvania) Year Month State College Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October November December 2011 January February 10 6 2 2 20.0% 20.0% 20.0% March 20 9 8 3 40.0% 15.0% 33.3% April 19 16 3 0 15.8% 0.0% 26.5% May 16 11 4 1 25.0% 6.3% 26.2% June 30 21 8 1 26.7% 3.3% 26.3% July 22 16 6 0 27.3% 0.0% 26.5% August 29 21 8 0 27.6% 0.0% 26.7% September 13 11 2 0 15.4% 0.0% 25.8% October 16 16 0 0 0.0% 0.0% 23.4% November 9 8 1 0 11.1% 0.0% 22.8% December 11 11 0 0 0.0% 0.0% 21.5% 2012 January 13 12 1 0 7.7% 0.0% 20.7% February 10 8 1 1 10.0% 10.0% 20.2% March 9 9 0 0 0.0% 0.0% 19.4% April 9 6 3 0 33.3% 0.0% 19.9% May 15 12 3 0 20.0% 0.0% 19.9% June 8 6 2 0 25.0% 0.0% 20.1% July 15 10 5 0 33.3% 0.0% 20.8% August 15 10 5 0 33.3% 0.0% 21.5% September 11 4 7 0 63.6% 0.0% 23.0% October 26 17 9 0 34.6% 0.0% 23.9% November 17 12 5 0 29.4% 0.0% 24.2% December 12 8 2 2 16.7% 16.7% 23.9% 2013 January 12 11 1 0 8.3% 0.0% 23.4% February 19 12 6 1 31.6% 5.3% 23.8% March 14 8 5 1 35.7% 7.1% 24.3% April 6 3 3 0 50.0% 0.0% 24.6% May 11 8 2 1 18.2% 9.1% 24.5% June 5 5 0 0 0.0% 0.0% 24.2% July 6 6 0 0 0.0% 0.0% 23.8% August 1 1 0 0 0.0% 0.0% 23.8% September Totals 429 314 102 13
114 Table H.6. Installation Appointment Statistics for Tampa (Florida) Year Month Tampa Appointments Scheduled # Installed Number of Cancellations and No-Shows Number of Vehicles Rejected at Site % of Cancellations and No-Shows (By Month) % of Appointments with Vehicles Rejected % of Cancellations and No-Shows (Program to Date) 2010 October November 8 6 1 1 12.5% 12.5% 12.50% December 10 8 1 1 10.0% 10.0% 11.11% 2011 January 3 2 1 0 33.3% 0.0% 14.29% February 8 7 1 0 12.5% 0.0% 13.79% March 21 19 2 0 9.5% 0.0% 12.00% April 36 28 5 3 13.9% 8.3% 12.79% May 29 20 7 2 24.1% 6.9% 15.65% June 22 17 5 0 22.7% 0.0% 16.79% July 37 29 7 1 18.9% 2.7% 17.24% August 76 57 18 1 23.7% 1.3% 19.20% September 75 55 18 1 24.0% 1.3% 20.31% October 43 32 10 1 23.3% 2.3% 20.65% November 53 34 19 0 35.8% 0.0% 22.57% December 63 40 21 2 33.3% 3.2% 23.97% 2012 January 74 45 26 3 35.1% 4.1% 25.45% February 55 35 20 0 36.4% 0.0% 26.43% March 86 60 23 3 26.7% 3.5% 26.47% April 27 18 9 0 33.3% 0.0% 26.72% May 26 21 3 0 11.5% 0.0% 26.20% June 39 24 12 1 30.8% 2.6% 26.42% July 23 18 4 0 17.4% 0.0% 26.17% August 40 19 21 0 52.5% 0.0% 27.40% September 64 42 19 3 29.7% 4.7% 27.56% October 58 30 22 6 37.9% 10.3% 28.18% November 50 30 13 7 26.0% 14.0% 28.07% December 31 14 14 2 45.2% 6.5% 28.57% 2013 January 62 36 20 5 32.3% 8.1% 28.78% February 51 25 20 3 39.2% 5.9% 29.23% March 30 21 8 0 26.7% 0.0% 29.17% April 9 7 2 0 22.2% 0.0% 29.11% May 22 18 2 2 9.1% 9.1% 28.76% June 10 7 2 0 20.0% 0.0% 28.69% July 14 7 2 1 14.3% 7.1% 28.53% August September Totals 1,255 831 358 49
