National Academies Press: OpenBook

Optimizing Bus Warranty (2014)

Chapter: Appendix H - Dart Warranty Standard Operating Procedure

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Page 57
Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
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Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
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Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
×
Page 59
Page 60
Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
×
Page 60
Page 61
Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
×
Page 61
Page 62
Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
×
Page 62
Page 63
Suggested Citation:"Appendix H - Dart Warranty Standard Operating Procedure ." National Academies of Sciences, Engineering, and Medicine. 2014. Optimizing Bus Warranty. Washington, DC: The National Academies Press. doi: 10.17226/22410.
×
Page 63

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57 APPENDIX H DART Warranty Standard Operating Procedure SOP NUMBER REVISION EFFECTIVE DATE PAGE NPB-3121 0 MARCH 18, 2013 1 of 6 STANDARD OPERATING PROCEDURE DALLAS AREA RAPID TRANSIT MAINTENANCE DEPARTMENT WARRANTY COVERAGE PERIOD FOR DART (OEM) BUS FLEETS 38 THRU 39 0 09/11/12 INITIAL RELEASE DRC-2415 ET REV DATE DESCRIPTION RLSE NO. INIT ORIGINATED BY: __________________________________ Name, Maintenance Specialist III DATE: _____________ APPROVED BY: MDC WORKFLOW DOCUMENT # 1467235 Name , V.P. of Maintenance DATE: _____________

58 TABLE OF CONTENTS SECTION PAGE 1.0 SCOPE ........................................................................................................................................ 3 2.0 PURPOSE ................................................................................................................................... 3 3.0 DEFINITIONS ........................................................................................................................... 3 4.0 REFERENCES........................................................................................................................... 3 5.0 FORMS ....................................................................................................................................... 3 6.0 REQUIRED SAFETY EQUIPMENT AND SPECIAL TOOLS ........................................... 3 7.0 PROCEDURE ............................................................................................................................ 3, 6 FIGURES Fig. 1 - Warranty Period ....................................................................................................................... 7 APPENDIXES Appendix A – Buses Warranty Start/End Dates ................................................................................ 8–15

59 1.0 SCOPE This Standard Operating Procedure (SOP) pertains to all DART Bus Maintenance Personnel involved with the Warranty Coverage Period for all (OEM) (CNG) Model Buses. 2.0 PURPOSE To clarify the active Warranty Periods of the applicable bus fleets within DART’s Revenue Fleet. 3.0 DEFINITIONS HVAC Heating, Ventilating and Air Conditioning (OEM) (OEM) 4.0 REFERENCES MDC MANUAL AND/OR DOCUMENT DESCRIPTION SECTION PAGE NPA-0020 Standard Operating Procedure, Rail/Bus/Facilities Warranty Claim Process N/A Complete Document N/A DART Contract #C-1018492-01 N/A Complete Document 5.0 FORMS None 6.0 REQUIRED SAFETY EQUIPMENT OR SPECIAL TOOLS None 7.0 PROCEDURE A. The complete bus contract C-1018492-01 is warranted and guaranteed to be free from defects due to design or workmanship for 2 years or 150,000 miles, whichever occurs first beginning on the in-service date or acceptance date at DART for each bus. B. Figure 1 depicts the applicable Warranty for the OEM (CNG) Buses on specific components and subsystems. The period is only for which occurs first; years or mileage. Refer to Appendix A, pages 8–15, for specific warranty start dates for individual buses. C. OEM emission control system warranty coverage for a non-engine related failure of the emission control system is 5 years or 100,000 miles, whichever comes first. D. For fleets 38 and 39, Appendix A depicts the warranty period for: Bumper to Bumper OEM Emission Control System Basic Body and Chassis Bus Structural Integrity

60 E. Follow procedures outlined in SOP NPA-0020 for any defects covered by listed warranties. F. The OEM engine warranty process will be incorporated in a separate work instruction or SOP. Refer to OEM Engine Warranty work flow 1463693 for processing of OEM warranty claims. G. If there are any questions regarding the validity of the component to be returned for warranty, the supervisor or maintenance specialist at the section should be queried. If it is still unclear as to the status of the component, complete the tag per SOP NPA-0020 and ship it to the warranty specialist. 7.1 OEM Warranty: see Figure 1 A. OEM’s 3-year limited warranty starts from the date of final acceptance of the bus. The coverage includes parts and labor on the OEM Series unit and cameras, B. The Warranty is invalidated if the warranty label is removed, damaged, or the product has been tampered with or opened. 7.1a Fleet Services Options (OEM Warranty) A. The mechanic shall record the serial number of the component(s) installed and document the troubleshooting and corrective actions taken in the OEM MIS work order notes, attach a warranty tag to the defective part, and ship the part to the warranty specialist. B. If telephone technical service is needed, contact OEM’s service center during the hours of 8:00 a.m. to 8:00 p.m., Monday through Friday eastern standard time at 877-xxx-xxxx. C. Return equipment in the original material or equivalent. 7.2 OEM Hardware Warranty: see Figure 1 A. OEM’s one-year limited warranty provides coverage on the Modem and related components; i.e., Vehicle Router/GPS antenna connector. This warranty begins on the date of sale (September 20, 2012) of the Products to the original purchaser (“customer”). The warranty period on the Modems expires December 31, 2015. B. The Warranty is invalidated if the product is damaged or operates intermittently due to electrical system voltage sags or surges outside the range of 10 to 18 volts DC. 7.2a OEM Hardware Warranty A. The mechanic shall record the serial number of the component(s) installed and document the troubleshooting and corrective actions taken in the OEM work order notes, attaches a Warranty tag to the defective part and ships the part to the Warranty Specialist. B. If telephone technical service is required, contact OEM technical support during the business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday Eastern standard time at 1-xxx-xxx-xxxx. C. Return equipment in the original materials or equivalent. 7.3 OEM Warranty: see Figure 1 A. OEM System 2-year limited warranty coverage begins on the in-service date or acceptance date at DART. The warranty includes the OEM controller box, the primary camera, and the driver camera. B. OEM shall provide the following support: answering of telephone calls at extension 1-xxx-xxx-xxxx and e-mail support at customer. abc@efg.net. This support is available Monday thru Friday during 9:00 p.m. and 5 a.m. U.S. Pacific Time excluding holidays.

61 7.3a OEM Warranty A. OEM may troubleshoot, repair, or replace components of the OEM system based on the training received from OEM. B. The mechanic shall record the serial number of OEM component(s) installed and document the troubleshooting and corrective actions taken in the OEM MIS work order notes. C. If telephone tech support is needed, contact OEM Monday through Friday from 9:00 a.m. to 5:00 p.m. U.S. Pacific Time at extension 866-xxx-xxxx or e-mail support at customer.service@abcefg.net. D. For additional support, contact the main support line at 1 (xxx) xxx-xxxx and ask to speak with a member of the Technical Support Management Team. E. Return equipment in the original packing materials or equivalent. FIGURE 1 WARRANTY PERIOD TOTAL WARRANTY COVERAGE (WHICHEVER OCCURS FIRST) ITEM YEARS (total) MILEAGE (total) Complete Bus 2 150,000 Engine 2 Unlimited Transmission 2 Unlimited Basic Body and Chassis 3 150,000 Bus Structural Integrity 12 500,000 Brake System (excluding friction materials) 2 100,000 Destination Signs 2 Unlimited HVAC System 2 Unlimited Paint 2 Unlimited OEM 1 Drive System 2 Unlimited OEM 2 Hardware 3 Unlimited OEM 3 components 3 Unlimited

62 Bus Number 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 023 024 Warranty Start Date Bumper to Bumper Warranty Expiration Date Buses Warranty Start/End Dates OEM Emission Control System Warranty Expiration Date Basic Bus Body and Chassis Warranty Expiration Date Bus Structural Integrity Warranty Expiration Date

Abbreviations used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 111: Optimizing Bus Warranty explores how some transit agencies address key aspects of their warranty programs. The report examines the steps taken to more accurately monitor warranty coverage periods, optimize the warranty process, and maximize warranty reimbursement to fulfill U.S. Federal Transit Administration requirements and taxpayer expectations.

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