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46 CUSTOMER SERVICE LOW-FLYING AIRCRAFT/NOISE COMPLAINTS HANDLING OF MISDIRECTED CALLS PUBLIC RECORDS INTERNAL COMMUNICATIONS TELEPHONE USAGE E-MAILS CONTACT INFORMATION UNIFORMS, ATTIRE, AND GROOMING TIMEKEEPING Leave requests Illness/appointments BREAKS FOR NON-EXEMPT STAFF INCLEMENT WEATHER USE OF CITY VEHICLES PARKING MISCELLANEOUS Employees may not store personal items Gloves, headsets, uniforms, etc., assigned Loitering in the operations area Operations board Headset radios or music players (IPods) Kitchen/workspace cleanliness SECURITY/SAFETY Transportation Security Administration âSecurity Guidelines for General Aviation Airportsâ Equipment Key safes and drop safes Terminal security Gate codes/security Unauthorized entrance to aircraft movement area Criminal trespass Operating vehicles in the aircraft movement area AIRSIDE INSPECTIONS EQUIPMENT MAINTENANCE MOWING/MAINTENANCE PROCEDURES ATCT EQUIPMENT MAINTENANCE HANGAR MAINTENANCE Entry Repairs OTHER Americans with Disabilities Act Accommodations Source: Arlington Municipal Airport, TX. Used with permission. aPPENDIX H Sample General aviation Training Outline
