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29 APPENDIX A1 SAMPLE QUESTIONNAIRE TABLE A1 AIRPORT PARKING STRUCTURES RESULTS TABLE A2 AIRPORT MAINTENANCE AND RESTORATION RESULTS TABLE A3 AIRPORT MAINTENANCE AND RESTORATION RESULTS APPENDIX A Survey Questionnaire and Results
30 APPENDIX A1 Survey Questionnaire 8. How do patrons access the parking lots? a. Walkways on-grade b. Elevated walkways c. Trams d. Buses 9. What are your peak parking load month(s)? 10. What are your peak parking load days of the week? 11. What days of the week and time of year have the least amount of traffic and parking demand? 12. Who, besides airport patrons, has use of structured parking? a. Airport employees b. Tenants c. Airline personnel d. Other users such as security, TSA, etc. 13. Are there any ground transportation staging areas within structured parking? 14. What roadway or curbside access facilities could be impacted by construction; e.g., curbside check-in stations, cab stands, car rental shuttles, etc.? REGULAR CURRENT MAINTENANCE PROGRAM FOR PARKING STRUCTURE 1. What is the current annual maintenance budget (includ- ing funds for known structural repairs)? 2. What types and at what intervals are regular mainte- nance procedures performed? a. Floor wash-downs b. Sealant replacements c. Penetrating sealer d. Re-striping stalls and directional arrows e. Minor concrete patching f. Expansion joint repairs g. Traffic topping (elastomeric membrane with wearing surface or similar) replacement in high traffic areas 3. What types of patron or tenant complaints do you get during parking deck maintenance or construction periods? 4. What is the most frequent/common complaint received? REPAIR, RESTORATION, AND REHABILITATION PROGRAM 1. Has major restoration been done in the last 5 years? 2. Has major restoration been done in the last 10 years? 3. How long was the total construction schedule? 4. What was the construction budget and actual final cost? 5. Have you developed an operational plan that shows how much and which space and drive lanes can be taken out of service at any given time during the complete renova- tion of the parking structure? 6. Is your preference for longer term repairs, infrequent restoration and greater per job costs or short-term repairs, more frequent disruptions, and smaller per job costs? 7. Among three criteria (budget, level of service, and asset protection), what was the principal driver of the decision process? BASIC FACTS ABOUT STRUCTURED PARKING FACILITIES 1. How many structured parking facilities are there at your airport? 2. If more than one, what is the breakdown in usage (short- term, long-term, etc.)? 3. What is the age of your parking structure(s)? 4. What is/are the structural systems? a. Post-tensioned cast-in-place b. Precast concrete c. Conventionally reinforced concrete (short span) d. Proprietary system; e.g., filigree, PSI, etc. e. Structural steel with concrete deck 5. In your opinion, how would the structural condition of the garage best be described? a. Pristine: as good as the day it was built. b. Good: problems generally limited to minor cracking. c. Fair: cracking and some spalls and other issues notice- able, but not pressing. d. Marginal: leaks and corrosion stains noted in addi- tion to cracks and spalls. Problems with the expan- sion joints and sealants, leakage, splitting. e. Poor: concrete spalls fall and damage cars and leak- age is widespread and stains cars and the floors below. Corrosion stains are noticed with some regularity. f. Terrible: potholes, exposed corroded reinforcing, large spalls, cracks that leach water and staining are common- place. Partial collapse could be imminent. 6. How much surface parking is available? a. Overflow parking: b. Long-term parking: c. Rental car lots: d. Cell phone waiting: e. Cab/limo waiting: f. Employee parking: 7. Which of the surface lot types in Question 6 would have some excess capacity to make up for lost spaces under construction? 8. How many speed ramps or helical ramps are there per parking structure? PARKING FUNCTION AND USAGE 1. What is the car capacity of the structured parking? 2. What is the car capacity of the surface lots? 3. Approximately what percentage of parking garage spaces is utilized at peak times? 4. Approximately what percentage of parking lot spaces is utilized at peak times? 5. Do rental agencies occupy part of your structured park- ing? If so, what percentage is occupied by rental agencies? 6. Do rental agencies occupy part of your parking lot space? If so, what percentage is occupied by rental agencies? 7. How do patrons access the parking structures? a. Walkways on-grade b. Elevated walkways c. Trams d. Buses
31 CONSIDERATIONS THAT IMPACT PARKING OPERATIONS DURING RESTORATION 1. If major restoration has been done, what were major operational factors taken into consideration? 2. Are there any times of the year that construction can- not proceed because of traffic load and parking demands such as vacation periods or holidays? 3. What is the largest number of spaces that can be taken out of service for repairs at one time? 4. How many entry and exit lanes can be closed at any given time? 5. Can any ramps be totally closed off at any given time or must all ramps be left partially open (at least one drivable lane at all times)? 6. What shifts do you allow a contractor to work? b. Regular daytime hours c. Evening d. Overnight e. Any or all shifts 7. Can any spaces be taken out of service for the full dura- tion of the job to allow for staging, temporary office, sanitation, and material storage? MAINTAINING SERVICES AND USER SATISFACTION 1. Do you require comprehensive and professionally painted temporary directional signage to guide users around work zones? If so, who provided the signage? 2. Do you use additional staff to direct traffic and assist customers during construction? 3. Do you offer free shuttle service from temporary parking to and from the terminal? 4. Do you offer any incentives to promote the use of tem- porary parking? a. Discount coupons for parking b. Free shuttle service to and from terminal c. Reduced parking fees d. Discount coupons for food or other airport services 5. Do you require and enforce daily cleaning of the work areas in view by the customers? 6. What steps were required to segregate the traveling pub- lic from the work area? COMMUNICATION ISSUES AMONG INVOLVED PARTIES AND CUSTOMERS 1. What do you rely on to communicate the presence of construction activity, rerouting, and relocating parking spaces to the customers? a. Limited range continuous radio broadcasts b. Signage c. Newspaper articles or advertisements (airport paid announcements) d. TV news coverage e. Website f. Electronic monitoring systems 2. Communicating with employees, tenants, vendors, secu- rity and others with regular business at the airport. a. E-mails b. Website c. Meetings d. Memos e. Newsletters f. Social media (Facebook, etc.) SPECIFIC PROJECT CASE STUDIES 1. Based on recent major parking renovation projects, please discuss anything that went particularly well or better than expected as it related to maintaining park- ing operations. 2. What particular aspects of planning construction logis- tics contributed to maintaining smooth operations? 3. Based on recent major parking renovation projects, please discuss anything that caused significant disruption in park- ing operations. 4. What particular aspects of planning construction logis- tics did not live up to expectations as it related to main- taining parking operations? 5. Can you share any unsuccessful strategies in terms of budgeting, design approach, logistics planning, or con- struction operations? 6. What measures were taken to stay within the budget? 7. Who were the stakeholders involved in developing the scope, budget, and initiation of the project?
32 Airport Parking Structure Parking Type Age Condition Type Domestic N ST 32 Marginal PT + PC Domestic S ST 32 Marginal PT + PC ST Short-term parking International ST 1 Pristine PC LT Long-term parking International LT 1 Pristine PC PC Precast Concrete Rental 1 Rent 2 Pristine PT PT Post-tensioned Concrete Rental 2 Rent 2 Pristine PT SS Structural Steel QICC Rent 32 Marginal PC G Good Hertz Rent 32 Poor PC F Fair ORD Garage A ST 43 Good* PT M Marginal DFW Terminal A: 3 structures ST/LT 0; 21; 29 varies PT Terminal B: 3 structures ST/LT 21, 35,33 varies PT Terminal C: 4 structures ST/LT *; 15; 16; 26 varies PT Terminal D: 1 structure ST/LT 7 Pristine PT Terminal E: 3 structures ST/LT 20; 28; 28 varies PT 6 garages ST/LT 19 G - M PC 1 garage ST/LT 5 G - M PC Gold ST/LT 16 Good PT T3 ST/LT 1 Pristine PT Silver ST/LT 27 Good PC T1 - Green/Gold ST/LT 20 Fair PC T1 - Red/Blue ST/LT 13 Pristine PT T1 - Maroon ST/LT 20 Pristine PT T1 - Valet Valet 28 Good PT T2 - Purple ST/LT 10 Pristine PT T2 - Orange ST/LT 4 Pristine PT Terminal ALL 13 F-M PT Economy LT 7 Pristine PC E Economy N LT 12 Good PC E Economy S LT 5 Good PC Terminal 2 ST 34 Good PC Terminal 3 ST 33 Fair PC Terminal 4 ST 22 Good PT/SS Long-term LT 2 Pristine PT Short-term ST 26 Good SS/PC TG1 LT 25 F-M PT TG2 LT 22 F-M PT TG3 ST 13 Good PT TG4 ST 8 Pristine PT A1 ST/LT 22 Good PT A2 ST/LT 22 Good PT B2 ST/LT 22 Good PT C ST/LT 2 Pristine PT SDF 1 garage ST/LT 15 Good PT * Poor prior to restoration LEGEND PDX RDU SNA ATL DIA LAS MSP MDW PHX TABLE A1 AIRPORT PARKING STRUCTURES RESULTS
33 TABLE A2 AIRPORT MAINTENANCE AND RESTORATION RESULTS (continued on next page)
34 TABLE A2 (continued) (continued on next page)
35 TABLE A2 (continued)
36 TABLE A3 AIRPORT MAINTENANCE AND RESTORATION RESULTS (continued on next page)
37 (continued on next page) TABLE A3 (continued)
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39 TABLE A3 (continued) (continued on next page)
40 TABLE A3 (continued)
