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60 A P P E N D I X A Manager Survey
61 Company Manager Survey on Health and Wellness Programs The objective of this survey is to gather information from truck and bus companies on current experiences with driver health and wellness programs. This survey is part of a larger synthesis commissioned by the Transportation Research Board (TRB). It is designed to examine prevention and intervention strategies and resources that can be used by truck and bus companies to proactively address driver health and wellness. Please take a few moments to respond to the following survey regarding company health and wellness programs. For this study, health and wellness programs are defined as a series of ongoing planned activities designed to improve the health and well-being of truck or bus drivers. Survey Completion and Submission Instructions Please complete this survey by (5/31/06) and fax it to (770)-432-0638 or mail it to: Virginia Dick, Ph.D. American Transportation Research Institute 1850 Lake Park Dr., Suite 123 Smyrna, GA 30518 Computer Online Survey: If you would prefer to complete the survey online, please go to the Web at: http://atri-online.org/driversurvey/ and click on Manager Survey. Company Name:_______________________________________________ Address:____________________________________________________________ Person Completing Survey:_____________________________________________ Title/Department:_____________________________________________________ Phone:_________________Fax:_________________E-mail:__________________ All survey responses will be kept confidential and will be presented only in an aggregate
62 format. If you have any questions, please call Dr. Virginia Dick at 770-432-0628 or Dr. Jerry Krueger at 703-850-6397. The final results will be summarized in a report that will be available from the Transportation Research Board. As a thank you for your participation in this survey, we will provide a copy of the final report, mailed to the address above.
63 GENERAL INFORMATION 1. Which categories best describe your company? (Check all that apply) Truck company Bus company Private Charter For-Hire Tour Truckload Regular route Less-than-Truckload Airport express Specialized Special operations Other (please specify): ________________ Contract services Other (please specify): _________________ 2. How many drivers does your company employ, by type? Fleet drivers __________ Independent contractors __________ 3. How long has your health and wellness program been in place? __________ Years 4. In what department(s) is your health and wellness program located? (Check all that apply) Operations Human resources Medical/occupational health Health promotion Safety Other (please specify):__________________ 5. Rank the following health risk factors for drivers at your company, in order of priority from 1 (highest priority) to 7 (lowest priority), using each rank only once: ____ Obesity ____ Drug/alcohol use _____ Sleep disorders ____ Unhealthy diet ____ Stress _____ Uncontrolled hypertension ____ Other (Please specify) ________________________________________ 6. Please estimate the percent of total resources allocated to each category: (Should total 100%)
64 ______% Awareness: Encourage drivers to consider healthy lifestyle changes. ______% Education: Teach drivers to make changes to reduce risk factors or address specific conditions. _____% Behavior change: Give drivers tools and support needed to improve health and wellness long-term. = 100% 7. Check all the statement(s) that describe why your company started a health & wellness program: To reduce health care costs To reduce occupational injury To improve morale To respond to or meet driversâ requests To improve driver retention To enhance productivity To improve driver recruitment To reduce absenteeism To reduce accidents To comply with statutory requirements Other (please explain):________________________________ 8. Does your company perform fitness for duty evaluations for the company drivers? Yes No 8a. If yes, please describe how and when they are conducted?______________________________________ 8b. If yes,how and where are the records kept regarding the outcomes?_______________________________ 9. What is the approximate annual budget for your health & wellness program? $ _________ 10. Overall, how have participation rates in your H & W program changed over the past two years? (Check one) Increased modestly Decreased modestly Increased substantially Decreased substantially Remained about the same Does not apply, we are just getting started SUPPORT FOR HEALTH AND WELLNESS PROGRAM 11. Check all the following statements that reflect your companyâs support for the health & wellness program: Our CEO has communicated the importance of employee health & wellness to all employees
65 (e.g., formal written memo/bulletin, incorporated into employee orientation). A statement on employee health & wellness is included in our company mission/vision statement(s). The company has employed an individual to lead the H & W program. The company has formally appointed an individual or individuals to lead the H & W program. The company has formally appointed a committee(s) to lead or support the program. Management allocates adequate resources for the program (budget, space, information, equipment). Managers actively promote participation in health and wellness activities. Other (please specify): ________________________________________ 12. Check all the statements below that reflect how union support for the program is demonstrated: Union leaders communicate the importance of employee health and wellness to their membership (e.g., formal written memo/bulletin, incorporated into newsletters, public addresses). Union leaders are members of the committee that leads or supports the health & wellness program. Union leaders signed off on joint laborâmanagement documents encouraging members to participate in health & wellness activities. Union leaders proposed specific health & wellness provisions during collective bargaining. Union leaders regularly participate in health & wellness activities. Union leaders identified or contributed resources for enhancing health & wellness activities. Not applicable (not unionized) HEALTH AND WELLNESS TEAM 13. Check all of the statements that indicate how integration of the program is demonstrated at your company:
66 A health & wellness committee including drivers, union leaders, managers, and representatives from other key departments meets regularly. A health & wellness committee with membership other than positions listed in the line above meets regularly. The health & wellness committee developed a mission/vision statement, established strategic priorities, and defined individual roles and responsibilities. Proceedings of the health & wellness committee meetings are communicated to drivers and their managers. Health & wellness committee members serve as health & wellness advocates at their worksites. Health & wellness activities are coordinated with safety programs. Health & wellness activities are coordinated with the employee assistance program. Health & wellness activities are coordinated with the drug and alcohol testing program. Health & wellness activities are coordinated with the workersâ compensation program. Health & wellness activities are coordinated with food services. Health & wellness activities are coordinated with the employee benefits program. Health & wellness information is integrated into new driver orientation and/or training program(s). Other (please specify): ____________________________________________________
67 14. Which of the following data measures have you collected and analyzed over the last 12, 24, or 36 months. DATA SOURCE 12 Months 24 Months 36 Months Not collected Employee (Driver) Health risk appraisal Health screening (e.g., blood pressure; cholesterol testing) Employee health & wellness needs/interest surveys Demographic information of drivers / dependents Fitness-for-duty assessments Work/family needs assessment Ergonomic analysis of vehicles loading/unloading Workplace facility assessment Work schedule/shift assignment assessments Health care claims and utilization Employee assistance program utilization Absenteeism records Disability claims/costs Workersâ compensation claims/costs Passenger-related incident reports Passenger satisfaction survey reports Driver turnover records Job satisfaction audit/survey Union support Organizational policy assessment Other (please specify): ___________________________ Other (please specify): ___________________________ 15. Which of the following options does your company use to focus your H&W program? (Check all that apply) Prepared an operating plan that addresses health & wellness needs and interests of drivers.
68 Established clear, measurable program goals and objectives. Linked our health & wellness goals and objectives to the organizationâs strategic priorities. Specified time lines in the plan for when activities/tasks are to be completed. Assigned specific responsibilities to an individual or group for the completion of tasks. Allocated an itemized budget sufficient to carry out the plan. Incorporated appropriate marketing strategies to promote and communicate programs to drivers. Developed a plan for evaluating the stated goals and objectives. 16. Which of the following does your company use to inform drivers about the program? (Check all that apply) Provide program activity updates. Circulate information concerning the availability of community resources (e.g., financial counseling, alcohol/smoking cessation clinics, nutrition training). Communicate changes in policy and benefit options. Distribute reminders to drivers and their families concerning upcoming activities and events. Encourage ongoing dialogue by providing opportunities for driver input into line activities (e.g., work assignment/schedule design, accident & incident prevention). Provide timely feedback to drivers on how their input is used. Give drivers opportunities to communicate feedback through suggestion boxes, e-mail, surveys, etc.
69 ORGANIZATIONAL ENVIRONMENT 17. Check all the ways your company fosters a supportive organizational environment: Provide drivers with release time to participate in health & wellness activities. Promote responsible disability prevention and management (e.g., early return to work, restricted duty, etc.). Reimburse drivers for health club memberships and/or other wellness activities. Provide incentives to encourage drivers to participate in health & wellness activities. Offer drivers peer support groups and mentoring opportunities. Make healthy food options available in our vending machines, snack shops, and cafeterias. Ensure all vehicles are maintained in ergonomically sound condition. Monitor our facilitiesâ heating, lighting, ventilation, and overall safety. Maintain an easily accessible health and wellness library. Offer assistance to help drivers address issues of work/life balance. Recognize and reward driver successes. Provide drivers the health benefit options (e.g. health insurance, disability, sick leave, etc.). Provide drivers with other benefits (e.g. vacation, child care, flex time, tuition reimbursement, etc.). 18. Which of the following policies does your company currently have? (Check all that apply) Smoke-free workplace Tobacco restrictions Healthy food options Seatbelt/safe driving practices Alcohol/drug use Emergency procedures
70 Others (please specify): __________________________________________________ 19. Which of the following activities has your company offered in the last two years to address the health and wellness needs and interests of drivers? (Check all that apply) Activity Format Activities Not Offered Health Info Group Educ Self- Study Computer Based/Inter/ Intranet Individual Counseling Exercise/physical activity opportunities Nutrition training/information Weight management Nicotine prescriptions Smoking cessation Responsible alcohol use Cardiovascular disease prevention Medication management Medical self-care Threat assessment & management Infectious disease exposure precautions Flu shots Allergy shots Disease management e.g., Diabetes; Hypertension Screening for sleep disorders Ergonomics e.g., adjustments & devices Work & family education Personal financial management Stress management Mental health Fatigue awareness Other
71 20. Does your company provide any of the above activities for families of drivers? Yes No 20a. If yes, please specify which programs? ____________________________________ 21. Does your company provide any other information to families as part of the health and wellness program? Yes No 21a. If yes, please describe: ________________________________________________ 22. Which of the following activities/resources for drivers and family members does your company include in the health and wellness program? (Check all that apply) Drivers Family Members Health fairs Blood drives Walking/running paths Walking/running clubs Community runs/bike and walk-a-thons Onsite fitness facilities Volunteer activities Wellness brochures/poster displays Health and wellness challenges/competition Exercise classes Nutrition training/information Alternative/complementary health classes/demonstrations Spiritual counseling
72 Meditation/nap rooms Bike storage facilities Lockers/showers Linkages with community resources e.g., heart, diabetes, cancer associations, fire departments, health departments, fitness clubs, health food stores PROGRAM EVALUATION 23. How does your company evaluate the health and wellness program? (Check all that apply) Regularly track participation Monitor participant satisfaction Document improvements in driver knowledge, attitudes, skills, and behaviors Assess changes in biometric measures (e.g., body weight, cholesterol levels, blood pressure, etc.) Assess and monitor the health status of âat-riskâ drivers Measure changes in both the physical and cultural environment (e.g., benefits, working conditions, etc.) Monitor the impact of wellness on key productivity indicators (e.g., absenteeism, turnover, morale, etc.) Analyze effectiveness, cost savings, and return on investment Other (please specify): _______________________________________________________________ Any additional comments: ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Thank you very much for your participation!
