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CONTENTS 1 SUMMARY 3 CHAPTER ONE INTRODUCTION Background, 3 Scope and Methods, 3 Report Organization, 4 5 CHAPTER TWO STATUS OF FLEXIBLE TRANSIT SERVICES Types of Flexible Transit Service, 5 Length of Experience Operating Flexible Service, 8 9 CHAPTER THREE SERVICE DESIGN Where Vehicles Operate, 9 Boarding and Alighting Locations, 10 Schedule, 11 Advance-Notice Requirements, 11 Fares, 12 Coordination with Other Services, 13 15 CHAPTER FOUR PLANNING AND MARKETING Role of Flexible Service, 15 Marketing, 18 Performance Monitoring and Standards, 18 Barriers and Opportunities, 20 22 CHAPTER FIVE OPERATIONS Allocation of Scheduled Time, 22 Demand-Responsive Scheduling and Dispatching, 23 Contracting and Other Cost Savings Measures, 23 Staff Selection and Training, 24 Vehicles, 24 25 CHAPTER SIX CASE STUDIES Dial-a-Ride Transit at Winnipeg Transit System, 25 OmniLink Flex-Routes at the Potomac and Rappahannock Transportation Commission, 31 Ride Solution in Palatka, Florida, 35 Flex Routes and Reservation Stops at the Minnesota Valley Transit Authority, 36 Route Deviation Service at the Ottumwa Transit Authority, 39
40 CHAPTER SEVEN CONCLUSIONS 43 REFERENCES 44 GLOSSARY 46 APPENDIX A SURVEY QUESTIONNAIRE 53 APPENDIX B TRANSIT SYSTEMS RESPONDING TO THE SURVEY 54 APPENDIX C BRIEF DESCRIPTIONS OF REPORTED FLEXIBLE SERVICES
