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57 APPENDIX A Phone Survey Questionnaire Script PHASE 1: TELEPHONE SURVEY âHello, my name is Dr. Daniel Prather and I am conducting research on behalf of the Airport Cooperative Research Program. ACRP is a program of the National Academy of Sciences funded by the FAA through aviation fuel taxes. We are looking to small airports that promote economic, social, or environmental sustainability toward business success at their airport in hopes of discovering most effective practices in sustainability. The results of this study will be available nationwide and widely distributed to small com- mercial service and GA airports.â 1. âMay I ask you a few questions about environmental sustainability at your airport?â a. No i. Is there someone else at your airport that you recommend I speak to (if not, thank them for their consideration and end call)? b. Yes (continue). 2. Has your airport adopted any sustainable or environmentally friendly initiatives, such as energy, waste and recycling, green building, or green transportation? a. Yes i. âCan you tell me about each of these projects?â Note to interviewer: Categorize under: 1. Socioeconomic benefits (health/welfare of employees) and community outreach/ involvement 2. Economic vitality/operational efficiency 3. Air quality enhancement/climate change 4. Energy conservation/renewable energy 5. Noise abatement 6. Water quality protection and water conservation 7. Land and natural resources management 8. Land/property use 9. Pavement management 10. Materials use and solid waste reduction/recycling 11. Hazardous materials and waste management/reduction 12. Surface transportation management 13. Buildings/facilities ii. âWhich of the following drivers motivated your airport to pursue these projects (Please answer yes/noâper project if more than one)?â 1. Compliance concerns 2. Desire for improved sustainability performance 3. Cost reductions 4. Reduction in maintenance/man hours 5. Neighbors and community 6. Demonstrate leadership in industry 7. Airport management interest 8. Elected or appointed officials 9. Risk reduction 10. Sensitive environmental receptors 11. Revenue increases 12. Addressing global concerns 13. Airport tenant or customer interest 14. Desire for improved employee relationships 15. Environmental organizational interest 16. Other? ______________________ iii. âWhich of the following outcomes did your airport expect/realize (Please answer yes/noâ per project if more than one and specify expected or realized)?â 1. Improved compliance and regulator relationships 2. Improved sustainability performance 3. Cost reduction 4. Reduction in maintenance/man hours 5. Improved relationships with neighbors and community 6. Recognition of leadership in industry 7. Greater management confidence 8. Greater confidence of elected and appointed officials 9. Risk reduction
58 10. Protection of environmentally sensitive receptors 11. Revenue increases 12. Addressing global concerns 13. Improved tenant and customer relationships 14. Improved employee relationships 15. Improved relationships with environmental organizations 16. Other? _____________________ iv. âHow did you measure these outcomes (metrics)?â v. âHow did you track the success of these projects? What metrics were used?â vi. âDid these projects meet your expectations as far as actual benefits realized?â 1. Yes â âDid any project exceed your expectations?â a. Yes- âIn what way?â b. No- skip to vii. 2. No â âIf not, please explain.â vii. âWhat were the lessons learned?â viii. âWhat was the source of funding for these projects?â ix. âWhat is the projected payback period for these projects?â x. âWhat are barriers to initiating sustainable projects?â xi. âWhy donât more small airports implement sustainable projects?â xii. âHow can small airports be encouraged to be more sustainably focused?â b. No i. âDoes your airport have plans to implement any sustainable initiatives in the near future?â 1. Yes- a. âWhat type of projects?â b. âWhat is motivating your airport to pursue these projects?â c. âWhat benefits does your airport expect to realize from these projects?â 2. No- a. âWhy has your airport not considered any sustainable initiatives?â b. âWhat would convince you to begin a sustainable project at your airport?â c. âWhat negative drivers do you associate with sustainability at airports of your size?â d. âPlease indicate âagreeâ or âdisagreeâ with the following statements:â i. I am familiar with the triple bottom line (environmental stewardship, economic growth, social responsibility). ii. Our airport has little impact on the environment. iii. Environmental sustainability is not a priority for us. iv. Environmental sustainability costs too much. v. Environmental sustainability has too long of a payback period. 3. âDoes your airport have a formal sustainability plan/program in place?â a. Yesâ(âCan you share?â) âWhat benefits has it yielded?â b. NoââDo you think having a sustainability plan would be advantageous?â i. YesââDo you have plans to develop one? Why/Why not?â ii. NoââWhy not?â