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Suggested Citation:"Appendix A - Phone Survey Questionnaire Script ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices—Drivers and Outcomes for Small Commercial and General Aviation Airports. Washington, DC: The National Academies Press. doi: 10.17226/23486.
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Page 56
Page 57
Suggested Citation:"Appendix A - Phone Survey Questionnaire Script ." National Academies of Sciences, Engineering, and Medicine. 2016. Airport Sustainability Practices—Drivers and Outcomes for Small Commercial and General Aviation Airports. Washington, DC: The National Academies Press. doi: 10.17226/23486.
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Page 57

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57 APPENDIX A Phone Survey Questionnaire Script PHASE 1: TELEPHONE SURVEY “Hello, my name is Dr. Daniel Prather and I am conducting research on behalf of the Airport Cooperative Research Program. ACRP is a program of the National Academy of Sciences funded by the FAA through aviation fuel taxes. We are looking to small airports that promote economic, social, or environmental sustainability toward business success at their airport in hopes of discovering most effective practices in sustainability. The results of this study will be available nationwide and widely distributed to small com- mercial service and GA airports.” 1. “May I ask you a few questions about environmental sustainability at your airport?” a. No i. Is there someone else at your airport that you recommend I speak to (if not, thank them for their consideration and end call)? b. Yes (continue). 2. Has your airport adopted any sustainable or environmentally friendly initiatives, such as energy, waste and recycling, green building, or green transportation? a. Yes i. “Can you tell me about each of these projects?” Note to interviewer: Categorize under: 1. Socioeconomic benefits (health/welfare of employees) and community outreach/ involvement 2. Economic vitality/operational efficiency 3. Air quality enhancement/climate change 4. Energy conservation/renewable energy 5. Noise abatement 6. Water quality protection and water conservation 7. Land and natural resources management 8. Land/property use 9. Pavement management 10. Materials use and solid waste reduction/recycling 11. Hazardous materials and waste management/reduction 12. Surface transportation management 13. Buildings/facilities ii. “Which of the following drivers motivated your airport to pursue these projects (Please answer yes/no—per project if more than one)?” 1. Compliance concerns 2. Desire for improved sustainability performance 3. Cost reductions 4. Reduction in maintenance/man hours 5. Neighbors and community 6. Demonstrate leadership in industry 7. Airport management interest 8. Elected or appointed officials 9. Risk reduction 10. Sensitive environmental receptors 11. Revenue increases 12. Addressing global concerns 13. Airport tenant or customer interest 14. Desire for improved employee relationships 15. Environmental organizational interest 16. Other? ______________________ iii. “Which of the following outcomes did your airport expect/realize (Please answer yes/no— per project if more than one and specify expected or realized)?” 1. Improved compliance and regulator relationships 2. Improved sustainability performance 3. Cost reduction 4. Reduction in maintenance/man hours 5. Improved relationships with neighbors and community 6. Recognition of leadership in industry 7. Greater management confidence 8. Greater confidence of elected and appointed officials 9. Risk reduction

58 10. Protection of environmentally sensitive receptors 11. Revenue increases 12. Addressing global concerns 13. Improved tenant and customer relationships 14. Improved employee relationships 15. Improved relationships with environmental organizations 16. Other? _____________________ iv. “How did you measure these outcomes (metrics)?” v. “How did you track the success of these projects? What metrics were used?” vi. “Did these projects meet your expectations as far as actual benefits realized?” 1. Yes – “Did any project exceed your expectations?” a. Yes- “In what way?” b. No- skip to vii. 2. No – “If not, please explain.” vii. “What were the lessons learned?” viii. “What was the source of funding for these projects?” ix. “What is the projected payback period for these projects?” x. “What are barriers to initiating sustainable projects?” xi. “Why don’t more small airports implement sustainable projects?” xii. “How can small airports be encouraged to be more sustainably focused?” b. No i. “Does your airport have plans to implement any sustainable initiatives in the near future?” 1. Yes- a. “What type of projects?” b. “What is motivating your airport to pursue these projects?” c. “What benefits does your airport expect to realize from these projects?” 2. No- a. “Why has your airport not considered any sustainable initiatives?” b. “What would convince you to begin a sustainable project at your airport?” c. “What negative drivers do you associate with sustainability at airports of your size?” d. “Please indicate ‘agree’ or ‘disagree’ with the following statements:” i. I am familiar with the triple bottom line (environmental stewardship, economic growth, social responsibility). ii. Our airport has little impact on the environment. iii. Environmental sustainability is not a priority for us. iv. Environmental sustainability costs too much. v. Environmental sustainability has too long of a payback period. 3. “Does your airport have a formal sustainability plan/program in place?” a. Yes—(“Can you share?”) “What benefits has it yielded?” b. No—“Do you think having a sustainability plan would be advantageous?” i. Yes—“Do you have plans to develop one? Why/Why not?” ii. No—“Why not?”

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TRB's Airport Cooperative Research Program (ACRP) Synthesis 69: Airport Sustainability Practices—Drivers and Outcomes for Small Commercial and General Aviation Airports explores drivers and outcomes of green initiatives undertaken at small commercial and general aviation airports. Drivers could include financial viability, staffing considerations, or other social or environmental factors.

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