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Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
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Appendix A

Workshop Agenda

Integrating Health Literacy, Cultural Competency, and Language Access Services: A Workshop

October 19, 2015
Beckman Center
Irvine, California

8:30–8:45 Welcome and Introduction of Workshop Agenda
Bernard Rosof, M.D., M.A.C.P., Chair, Roundtable on Health Literacy
8:45–9:05 Health System Transformation: How the Affordable Care Act and Other Incentives May Support Integration
Dennis Andrulis, Ph.D., M.P.H., Texas Health Institute
9:05–10:10 Panel: For each of the areas (health literacy, cultural competency, and language access services), each presenter will address two questions:
  • What are the key concepts in that area?
  • What three things have changed over time that facilitate integration?
9:05–9:10 Introduction of Panelists
9:10–9:20 Health Literacy
Michael Wolf, Ph.D., Feinberg School of Medicine
9:20–9:30 Cultural Competency
Guadalupe Pacheco, M.S.W., Pacheco Consulting Group
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
9:30–9:40 Language Access Services
Wilma Alvarado-Little, M.A., M.S.W., Alvarado-Little Consulting
9:40–10:10 Discussion
10:10–10:30 BREAK
10:30–12:00 Issues and Challenges
10:30–10:35 Introduction of Speakers
Moderator: Winston Wong, M.D., Kaiser Permanente
10:35–10:55 An Overview of Issues and Challenges.
Alicia Fernandez, M.D., University of California, San Francisco
10:55–11:30 A moderated discussion. For this session we have the people who presented in the first panel in each of the three areas plus a moderator. The moderator explores three scenarios to which the three panelists respond.
11:30–12:00 Discussion
12:00–12:45 LUNCH
12:45–2:15 Addressing the Challenges: Action Panel
12:45–12:50 Introduction of Panelists
Moderator: Ignatius Bau, J.D., Health Policy Consultation Services
12:50–1:0 5 Integrating Health Literacy, Cultural Competency, and Language Access into Quality Improvement Standards and Activities
Jessica Briefer French, M.H.S.A., National Committee for Quality Assurance
1:05–1:20 State Legislative Approaches to Integration: How Language Access Can Be Codified in State Legislation
Sarah de Guia, J.D., California Pan-Ethnic Health Network
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
1:20–1:35 How Cultural Competency, Language Access, and Health Literacy Are Integrated into Programs and Interventions Aimed at Reducing Disparities
Marshall Chin, M.D., M.P.H., University of Chicago Medicine
1:35–1:50 Effective Communication in Health Care: The North Shore–Long Island Jewish Health System Approach to Realignment of Efforts in Health Literacy, Cultural Competency, and Language Access
Stacey Rosen, M.D., North Shore–Long Island Jewish Health System
1:50–2:15 Discussion
2:15–3:15 Small Group Discussion
  • Each group will address a different area related to integration of health literacy, cultural competency, and language access services.
  • Each group will have a facilitator from the planning committee to keep discussion on task.
  • Each group should appoint a recorder and someone who will report on the group’s discussion and suggestions.
  • Groups
    • Research—Newport Room. Facilitator: Janet Ohene-Frempong
    • Policy—Balboa Room. Facilitator: Gem Daus
    • Services and Care—Board Room. Facilitator: Andrew Pleasant
3:15–3:30 BREAK and RECONVENE
3:30–4:30 Group Reports
Moderator: Bernard Rosof, M.D., M.A.C.P., Chair, Roundtable on Health Literacy
3:30–3:40 Research
3:40–3:50 Policy
3:50–4:00 Services and Care
4:00–4:30 General Discussion
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
4:30–5:00 Reflections of the Day
Moderator: Bernard Rosof, M.D., M.A.C.P., Chair, Roundtable on Health Literacy
5:00 ADJOURN
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
Page 85
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
Page 86
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
Page 87
Suggested Citation:"Appendix A: Workshop Agenda." National Academies of Sciences, Engineering, and Medicine. 2016. Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/23498.
×
Page 88
Next: Appendix B: Biographical Sketches of Workshop Speakers and Moderators »
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 Integrating Health Literacy, Cultural Competence, and Language Access Services: Workshop Summary
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The aging and evolving racial and ethnic composition of the U.S. population has the United States in the midst of a profound demographic shift and health care organizations face many issues as they move to address and adapt to this change. In their drive to adequately serve increasingly diverse communities, health care organizations are searching for approaches that will enable them to provide information and service to all persons, regardless of age, race, cultural background, or language skills, in a manner that facilitates understanding and use of that information to make appropriate health decisions.

To better understand how the dynamic forces operating in health care today impact the delivery of services in a way that is health literate, culturally competent, and in an appropriate language for patients and their families, the National Academies of Sciences, Engineering, and Medicine conducted a public workshop on the integration of health literacy, cultural competency, and language access services. Participants discussed skills and competencies needed for effective health communication, including health literacy, cultural competency, and language access services; interventions and strategies for integration; and differing perspectives such as providers and systems, patients and families, communities, and payers. This report summarizes the presentations and discussions from the workshop.

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