Tabletop and Full-Scale Emergency Exercises for General Aviation, Non-Hub, and Small Hub Airports (2016)

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119 APPENDIX U Post-event Documentation/Hot Wash Summary: Hot Wash Debrief for Triennial Exercise (EUG 2014) Eugene Airport Triennial Exercise Hot Wash Debrief September 24, 2014 The Triennial exercise is to meet FAA requirements. [Airport Director] thanked everyone for participation in the exercise. Hot Wash Debrief is to review: What went well? What could be improved? _________, Emergency Management & _________, Airport Operations Duty Officer, Facilitators Be sure to fill out an evaluation sheet with your comments, to assist in planning the next Emergency Exercise. _________ commented that his handwriting skills could be improved (all of us!) Fire – Police – Field Ops – Ops – Command Center What went well: Fire No one was hurt in the drill Response was timely Simulated fire was put out Extra resources went well Communications overall, was smooth The pace in the Command Center was manageable and questions dealt with in a reasonable manner. _________, City PIO Escort to Media, interview with KEZI will be on the evening news. _________, Assistant Airport Director, AIC Communication sheets worked really well. The NCR provides a copy to keep, and the Runner comes back with a response. Easier to keep track of and close the loop. Positive—Tweeted it first. Like it or not, 30% gets information that way first. Chose a tweet from a pre-approved list. Press releases were approved by Unified Command in the AOC. _________, Observer of Friends & Family Airlines (_________, especially) did a great job of calming down a passenger. Friends & Family area went well. DGS Staff In the drill, it was 4 airline staff to 10 Friends & Family. In Real World it would be more like 50–60 Friends & Family, and 4 airline staff is not enough. Friends & Family provide their personal information and family information. Get them isolated to an area to shuttle quickly, otherwise the more time they have to think about it, they won’t want to leave. _________, Runner Notes going back and forth to the Command Center worked well. Except the [Hotel 1] Shuttle & LTD Bus, and LTD ended up reassigned.

120 Discussion Technically, the Airline will lead the coordination of shuttling Friends & Family with assistance from Airport staff. Shuttle would be about 25 people every 40 minutes. In Real World, would use [Hotel 2] Shuttle to transfer people to LCC as a holding area for Friends & Family, then LTD to hotel, so that they can all be taken together. Passengers are free to leave if they want to. Although we try to keep them together, if they want to do something else, they are free to do so. LTD used for Friends & Family and Walking Wounded. LTD can shuttle 50 people at one time. Confusion as to what LTD was for. Ultimately had LTD stand by, and then used to transport Walking Wounded. _________, Field Safety Observer Everyone was careful, taking time to process and do what needed to be done. Reminder to lift carefully and properly, so no further injuries occur. _________, Controller Good communication flow in each room. [Vendor] & [Airline] worked very well together. _________, City Risk Services Activated the City’s EOC in conjunction with our Emergency Exercise. It was good for them to go through. Discussion Notification to the Policy Group is in the City’s Emergency Plan, but not in the Airport Emergency Plan, but needs to be. Policy Room would be the Mayor, City Manager, Execs. The City’s EOC is at the Fire Station at Sheldon at Willakenzie. _____ is an emergency volunteer, and a Ham Radio Operator stationed at Sheldon. The Call Out List has not been updated in quite some time, and needs to be. Fire (Field crew) Fire was on the scene ASAP. The whole thing went well. Was a simple response. There was some confusion as to where the zones were (hot zone, warm zone, cold zone). In Real World, they would know this immediately. Two firemen on the crash truck, applied water and got passengers out within 10 minutes. _________, EMS Communication/Radio’s . . . real life issues when batteries go dead. Took a while to get a good flow of communication going. In the end, able to report what numbers went to which hospital. Discussion 6 agencies in the field, 30–40 people. Did a great job. SENS message was hard to understand. Original call out—because of the drill situation, needed to be clear in the notification. Not a reverse 9-1-1 to the community, but thought about incorporating that. There was a 3 minute lag time. The first pickup of the red phone, the tone did not go off. The second time, the tone went off. 9:09 first call, waiting for tone 9:14 tone went out Fire wants drills to dispatch correctly. Frequency issue—Drill related hiccups in the process.

121 _________, Eugene Police Department (EPD) EPD trying to get assets to most logical intersections. Having two sets of eyes on the perimeter is helpful. [Assistant Airport Director] assisted EPD with knowing roadway access. Determined that EPD would allow SIDA badge holders in. Those without, could not. LTD Bus escorted by EPD. Discussion All flights cancelled for 4 hours. Technically, FAA & NTSB requires the Airport to be open and functions as soon as it is ARFF compliant. Discussion around ticketed passengers, whether TSA or EPD could check tickets. Decided that this was an impossibility to do that. Airline staff agreed that passengers don’t always know what airline, where they are flying to, or even what time their flight is. Airline agent with manifest & EPD support, should be the only ones to screen passengers who get through for a flight. Road would be closed for transport only, then opened again. General Discussion Emergency Support Center & Base Camp E-mails that something is going on. E-mailed out to emergency team, new Base Camp postings of situational awareness. Needs to be approved by Incident Command before posting anything to Base Camp. Could have used radios. Issue with the hitch on the emergency trailer. Fire/EMS hitch changed to a ball a few years ago, and this has been an issue ever since. Their equipment only has ball hitches—2-5/8”. They may have quicker access and the equipment to hook up and get it where it needs to be; in Real World the Airport Staff may need them to do that. Storm Water & Spill Prevention Plan manuals should be in the EOC. Airport Admin needs an Airport Emergency Plan binder. Please fill out an evaluation form before you leave. Thank you to all who participated!