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Emergency Communications Planning for Airports (2016)

Chapter: References and Bibliography

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Suggested Citation:"References and Bibliography ." National Academies of Sciences, Engineering, and Medicine. 2016. Emergency Communications Planning for Airports. Washington, DC: The National Academies Press. doi: 10.17226/23591.
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Suggested Citation:"References and Bibliography ." National Academies of Sciences, Engineering, and Medicine. 2016. Emergency Communications Planning for Airports. Washington, DC: The National Academies Press. doi: 10.17226/23591.
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Suggested Citation:"References and Bibliography ." National Academies of Sciences, Engineering, and Medicine. 2016. Emergency Communications Planning for Airports. Washington, DC: The National Academies Press. doi: 10.17226/23591.
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Suggested Citation:"References and Bibliography ." National Academies of Sciences, Engineering, and Medicine. 2016. Emergency Communications Planning for Airports. Washington, DC: The National Academies Press. doi: 10.17226/23591.
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41 REFERENCES AND BIBLIOGRAPHY Ackoff, R.L., “From Data to Wisdom,” Journal of Applied Systems Analysis, Vol. 15, 1989, pp. 3–9. Adler, J., “The Dilemma of Transparency: Seeing and Seeing through Talk in the Mathematics Classroom,” Journal for Research in Mathematics Education, Vol. 30, No. 1, 1999, pp. 47–64 [Online]. Available: http://www.jstor.org/stable/749629?seq=1#page_scan_tab_contents. Ankney, R.N. and P.A. Curtin, “Delineating (and Delimiting) the Boundary Spanning Role of the Medical Public Information Officer,” Public Relations Review, Vol. 28, No. 3, 2002, pp. 229–241 [Online]. Available: http://www.sciencedirect.com/science/article/pii/S0363811102001297. Balog, J.N., M.G. Devost, and J.P. Sullivan, TCRP Report 86: Communication of Threats: A Guide, Vol. 1 of Public Transportation Security, Transportation Research Board of the National Acad- emies, Washington, D.C., 2002 [Online]. Available: http://www.trb.org/main/blurbs/161332. aspx. Balog, J.N., P.N. Bromley, J.-B. Strongin, D. Chia, K. Bagdonas, and S. Hamwey, TCRP Report 86: Security-Related Customer Communications and Training for Public Transportation Providers, Vol. 5 of Public Transportation Security, Transportation Research Board of the National Academies, Washington, D.C., 2004 [Online]. Available: http://www.trb.org/main/ blurbs/154638.aspx. Banerjee, S., B. Hosack, B.B.L. Lim, and J. Kostelnick, “Social Media Widget for Emergency Response,” Issues in Information Systems, Vol. 14, No. 2, 2013, pp. 289–297. Beimborn, E.A. and J. Sponholz, “Future Social and Technological Change and Its Impact on Trans- portation Planning and Management,” Proceedings, 14th Australian Road Research Board Con- ference, Vol. 3, 1998, pp. 87–95 [Online]. Available: https://www4.uwm.edu/cuts/future.pdf. Bernstein, J. and E. Bernstein, “Officials Turn to Twitter for Crisis Management after LAX Shoot- ing,” [blog post], Nov. 4, 2013. Blanchard, B.W., “Select Emergency Management-related Terms & Definitions” [white paper], FEMA Emergency Management Institute, Emmitsburg, Md., July 28, 2006. Boise Airport (BOI), “Table of Contents,” Crisis Communication Plan, BOI, Boise, Idaho, May 2013. Burns, J., “Los Angeles International Airport Nearly Doubles Twitter Followers in November,” Airport World, Dec. 2013 [Online]. Available: http://www.airport-world.com/component/k2/ item/3399-los-angeles-international-nearly-double-twitter-follower-numbers-in-november. Chan, R. and J. Schofer, “Role of Social Media in Communicating Transit Disruptions,” Transporta- tion Research Record: Journal of the Transportation Research Board, No. 2415, Transportation Research Board of the National Academies, Washington, D.C., 2014, pp. 145–151. Chandler, D., The Transmission Model of Communication, n.d. [Online]. Available: http://visual- memory.co.uk/daniel/Documents/short/trans.html. Defense Research and Development Canada (DRDC), “Tapping into Social Media and Digital Volunteers to Improve Disaster Recovery Operations,” 2015 [Online]. Available: http://www. drdc-rddc.gc.ca/en/dynamic-article.page?doc=tapping-into-social-media-and-digital-volunteers- to-improve-disaster-recovery-operations/i99x5gfl [accessed May 20, 2015]. Denver International Airport (DEN), “Table of Contents,” Crisis Communication Manual, DEN, Denver, Colo., Sept. 2015. Department of Homeland Security (DHS), Emergency Support Function Annexes: Introduction, DHS, Washington, D.C., 2008 [Online]. Available: http://www.fema.gov/media-library- data/20130726-1825-25045-0604/emergency_support_function_annexes_introduction_2008_.pdf [accessed Oct. 14, 2015]. Department of Homeland Security (DHS), Homeland Security Exercise and Evaluation Program, DHS, Washington, D.C., April 2013 [Online]. Available: http://www.fema.gov/media-library- data/20130726-1914-25045-8890/hseep_apr13_.pdf. Duggan, M.N., B. Ellison, C. Lampe, A. Lenhart, and M. Madden, “Demographics of Key Social Networking Platforms,” Social Media Update 2014, Pew Research Center, Washington, D.C., 2015 [Online]. Available: http://www.pewinternet.org/2015/01/09/ demographics-of-key-social-networking-platforms-2/.

42 Econsultancy and Adobe, “Digital Trends 2015,” Quarterly Digital Intelligence Briefing, 2015 [Online]. Available: http://offers.adobe.com/en/uk/marketing/landings/econsultancy_digital_ trends_report_2015.html [accessed May 19, 2015]. Edmondson, A.C., “Strategies for Learning from Failure,” Harvard Business Review, April 2011 [Online]. Available: https://hbr.org/2011/04/strategies-for-learning-from-failure. Elliot, B.O., R.B. Chapman and L.W. Kelly, ACRP Synthesis 65: Practices to Develop Effective Stakeholder Relationships at Smaller Airports, Transportation Research Board of the National Academies, Washington, D.C., 2015 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/ acrp/acrp_syn_060.pdf. Federal Emergency Management Agency (FEMA), Basic Guidance for Public Information Officers (PIOs)—National Incident Management System, FEMA 51, FEMA, Washington, D.C., Nov. 2007 [Online]. Available: http://www.fema.gov/media-library-data/20130726-1623-20490-0276/ basic_guidance_for_pios_final_draft_12_06_07.pdf. Federal Emergency Management Agency, Emergency Management Institute (FEMA/EMI), “Mas- ter Exercise Practitioner Program,” FEMA/EMI, Washington, D.C. [Online]. Available: http:// www.training.fema.gov/mepp/ [accessed Sept. 20, 2015]. Federal Emergency Management Agency, Emergency Management Institute (FEMA/EMI), G-775 [course]: EOC Management and Operations, FEMA/EMI, Washington, D.C. Dec. 2012. Franceschi-Bicchierai, L., “For Real-time LAX Shooting, Officials Point to Twitter” [blog post], Nov. 1, 2013. Gattiker, U.E., “Typhoon Haiyan: Twitter and Flickr to the Rescue?” [blog post], Nov. 10, 2013. Greenberg, J. and R.A. Baron, Behavior in Organizations, 9th ed., Pearson–Prentice Hall, New Jersey, 2008. Griffith, D., et al., ACRP Report 112: Airport Terminal Incident Response Planning, Transportation Research Board of the National Academies, Washington, D.C., 2014 [Online]. Available: http:// onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_112.pdf. ICF International, Beyond Asiana 214: Moving Forward Together, Final Report, San Francisco Inter- national Airport, City and County of San Francisco, San Francisco, Calif., 2013. IEM Inc., Smith–Woolwine Associates, Kim Kenville Consulting, Newton and Associates, and Kimley- Horn and Associates, ACRP Report 94: Integrating Web-Based Emergency Management Collabo- ration Software into Airport Operations—A Primer, Transportation Research Board of the National Academies, Washington, D.C. [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_ rpt_094.pdf. International Agency for the Prevention of Blindness (IAPB), “IAPB’s Vision for Information Shar- ing,” London, U.K., 2015 [Online]. Available: http://www.iapb.org/iapb-information-sharing [accessed Oct. 14, 2015]. Jensen, J. and W.L. Waugh, Jr., “The United States’ Experience with the Incident Command System: What We Think We Know and What We Need to Know More About,” Journal of Contingencies and Crisis Management, Vol. 22, No. 1, 2014, pp. 5–17. Karz, W., Evaluation of the Social Media Reach for the Incident that Took Place on Nov. 1, 2013, Los Angeles Tourism & Convention Board, Los Angeles, Calif., Nov. 6, 2013. Kenville, K.A., et al., ACRP Report 22: Helping Airport and Air Carrier Employees Cope with Trau- matic Events, Transportation Research Board of the National Academies, Washington, D.C., 2009 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_022.pdf. Krock, R.E., “Lack of Emergency Recovery Planning is a Disaster Waiting to Happen,” IEEE Com- munications Magazine, Jan. 2011, pp. 48–51. Lindsay, B.R., Social Media and Disasters: Current Uses, Future Options, Congressional Research Service (CRS) 7-5700, Sept. 6, 2011 [Online]. Available: https://www.fas.org/sgp/crs/homesec/ R41987.pdf. Los Angeles World Airports (LAWA), “November 1, 2013: Active Shooter at LAX: Response— Recovery—Lessons Learned,” presentation to Public Relations Society of America Western District, n.d. [Online]. Available: https://drive.google.com/file/d/0B4dn6OsxICazb2xGbl9uM 0VPV2M/view. Los Angeles World Airports (LAWA), Active Shooter Incident and Resulting Airport Disruption: A Review of Response Operations, LAWA, Los Angeles, Calif., 2014. Lowrey, W., W. Evans, K.K. Gower, J.A. Robinson, P.M. Ginter, L.C. McCormick, and M. Abdolra- sulnia, “Effective Media Communications of Disasters: Pressing Problems and Recommenda-

43 tions,” BMC Public Health, Vol. 7, article 97, 2007 [Online]. Available: http://bmcpublichealth .biomedcentral.com/articles/10.1186/1471-2458-7-97. Matherly, D., J. Mobley, B.G. Ward, B. Benson, N. Aldrich, E. Nichols, G. Robinson, and R. Thomas, TCRP Report 150: Communication with Vulnerable Populations: A Transportation and Emer- gency Management Toolkit, Transportation Research Board of the National Academies, Wash- ington, D.C., 2011 [Online]. Available: http://www.trb.org/main/blurbs/166060.aspx. Matherly, D., N. Langdon, B. Wolshon, P. Murray-Tuite, J. Renne, R. Thomas, J. Mobley, and K. Reinhardt, NCHRP Report 777: A Guide to Regional Transportation Planning for Disasters, Emergencies, and Significant Events, Transportation Research Board of the National Acade- mies, Washington, D.C., 2014. McKenzie, S., “LAX Shooting Example of How Twitter Breaks News: Tweets, Not Talking Heads or Soundbites, Gave Us First Look Inside Shooting at Los Angeles International Airport,” [series of Twitter posts by @SMcK17), Nov. 1, 2013. Medford-Davis, L.N. and G.B. Kapur, “Preparing for Effective Communications during Disasters: Lessons from a World Health Organization Quality Improvement Project,” International Jour- nal of Emergency Medicine, Vol. 7, article 15, 2014. Mileti, D.S. and J.H. Sorensen, A Guide to Public Alerts and Warnings for Dam and Levee Emergencies, U.S. Army Corps of Engineers, Washington, D.C., 2015 [Online]. Available: http://silverjackets.nfrmp.us/Portals/0/doc/WarningGuidebook_USACE.pdf?ver=2015-08 -10-213008-520 [accessed June 5, 2015]. Mitchell, D. (producer) and D. Takahara (reporter), “News of LAX Shooting Broke on Social Media,” [newscast video], Fox31, Denver, Colo. 2013. Murphy, R.J., M. Sukkarieh, J. Haass, and P. Hriljac, ACRP Report 140: Guidebook on Best Practices for Airport Cybersecurity, Transportation Research Board of the National Academies, Washington, D.C., 2015 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_140.pdf. Nakanishi, Y.J. and P.M. Auza, NCHRP Synthesis 468: Interactive Training for All-Hazards Emer- gency Planning, Preparation, and Response for Maintenance and Operations Field Personnel, Transportation Research Board of the National Academies, Washington, D.C., 2015. Nash, J.M., et al., ACRP Report 65: Guidebook for Airport Irregular Operations (IROPS) Contin- gency Planning, Transportation Research Board of the National Academies, Washington, D.C. 2012 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_rpt_065.pdf. Oliver, E., “How LAX Used Twitter during Fatal Shootout” [blog post], Nov. 6, 2013. O’Malley, P., J. Rainford, and A. Thompson, “Transparency During Public Health Emergencies: From Rhetoric to Reality,” Bulletin of the World Health Organization, Vol. 87, No. 8, 2009 [Online]. Available: http://dx.doi.org/10.1590/S0042-96862009000800018. Palttala, P. and M. Vos, “Quality Indicators for Crisis Communications to Support Emergency Man- agement by Public Authorities,” Journal of Contingencies and Crisis Management, Vol. 20, No. 1, Mar. 2012, pp. 39–51. Peha, J.M., “A Public-Private Approach to Public Safety Communications,” Issues in Science and Technology, Summer 2013, pp. 37–42. Perry, L.J., O. Damian and A. Lagu, ACRP Synthesis 56: Understanding the Value of Social Media at Airports for Customer Engagement, Transportation Research Board of the National Acad- emies, Washington, D.C., 2014 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/ acrp_syn_056.pdf. San Francisco International Airport (SFO), Social Media Management for Emergency Operations [internal SOP], SFO, San Francisco, Calif., 2013. Sawyer, J.M. (principal investigator), Public-Notification Programs at Airports, Airport Coopera- tive Research Program (ACRP) Project 10-25 [in progress], Transportation Research Board of the National Academies, Washington, D.C. [Online]. Available: http://apps.trb.org/cmsfeed/ trbnetprojectdisplay.asp?projectid=3852. Schraagen, J.M. and J. van de Ven, “Human Factors Aspects of ICT for Crisis Management,” Cogni- tion Technology and Work, Vol. 13, 2011, pp. 175–187. Shannon, C.E. and W. Weaver, “A Mathematical Theory of Communication: Part I,” Bell Systems Technical Journal, Vol. 27, 1948, pp. 379–423. Shaw, K.V., “Emergency Drill at Rochester Int’l Includes Social Media Simulation,” Airport Improvement, Nov.–Dec. 2015 [Online]. Available: http://www.airportimprovement.com/article/ emergency-drill-rochester-intl-includes-social-media-simulation [accessed Nov. 16, 2015].

44 Siah, J., A. Mei, N. Bansal, and A. Pang, “New Media: A New Medium for Escalating Crises?” Cor- porate Communications, Vol. 15, No. 2, 2010, pp. 143–155. Smith, J.F., ACRP Synthesis 50: Effective Cooperation Among Airports and Local and Regional Emergency Management Agencies for Disaster Preparedness and Response, Transportation Research Board of the National Academies, Washington, D.C., 2014, 44 pp. [Online]. Avail- able: http://www.trb.org/Publications/Blurbs/170368.aspx. Smith, J.F., K. Kenville, and J.M. Sawyer, ACRP Synthesis 60: Airport Emergency Post-Event Recovery Practices, Transportation Research Board of the National Academies, Washington, D.C., 2015 [Online]. Available: http://onlinepubs.trb.org/onlinepubs/acrp/acrp_syn_060.pdf. Smith, J.F., R.E. Garcia, K. Kenville, and J.M. Sawyer, ACRP Synthesis 72: Tabletop and Full-Scale Emergency Exercises for General Aviation, Non-Hub and Small Hub Airports, Transportation Research Board of the National Academies, Washington, D.C., in press. Stambaugh, H., M. Argabright, H. Benaman, and M. Cheston, ACRP Report 103: Guidebook for Integrating NIMS for Personnel and Resources at Airports, Transportation Research Board of the National Academies, Washington, D.C., 2014 [Online]. Available: http://onlinepubs.trb.org/ onlinepubs/acrp/acrp_rpt_103.pdf. thebestiims [blogger], “The Communication Process,” Innovators [blog], 2012 [Online]. Available: http://thebestiims.blogspot.com/2012/11/chapter-5-summary.html[accessed Oct. 14, 2015]. Tsang, F., O. Yaqub, D. van Welsum, T.G. Thompson-Starkey, and J. Chataway, The Impact of Infor- mation and Communication Technologies in the Middle East and North Africa, RAND Europe Technical Report, 2011 [Online]. Available: http://www.rand.org/content/dam/rand/pubs/ technical_reports/2011/RAND_TR1163.pdf. Warner-Bean, S. (principal investigator), Establishing a Coordinated Local Family Assistance Pro- gram for Airports, Airport Cooperative Research Program (ACRP) Project 06-03 [in progress], Transportation Research Board of the National Academies, Washington, D.C. [Online]. Avail- able: http://apps.trb.org/cmsfeed/trbnetprojectdisplay.asp?projectid=3846, projected comple- tion date Sept. 2016. Watsonville, City of, “Emergency Event . . . Initial Actions,” City of Watsonville Emergency Plan, Watsonville, Calif., July 2013 (revised July 2015). Watsonville Municipal Airport (WVI), Watsonville Municipal Airport Emergency Plan [draft], Chapter V: Communications, Watsonville, Calif., expected completion Spring 2016. Wellmeier, S., “Crisis Media Management: Lessons Learned from LAX,” [blog entry], Nov. 7, 2013 [Online]. Available: www.navilogue.com. Wilson, M., “LAX Shooting Prompts Official Updates on Twitter,” Ragan’s PR Daily, Nov. 4, 2013.

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